Maisa

Hello @Me1odias I'm sorry for the inconvenience. Can you please tell me if you still have the problem, or has it been fixed for you? I'm looking forward to your reply, have a great day!

Hey there @EpicHunt If leveling up an Eevee at Route 217 or at the Low Tide Room in Shoal Cave North of Mossdeep City doesn't work, please try to lose some happiness, restart your client, and level up again in those locations. Sorry to bring you bad news, but unfortunately if you've already evolved the Eevee into a Sylveon, then we cannot de-evolve it, since our tools are unable to. I hope you understand. Please let me know if you need further assistance. Thanks and have a lovely day!

Hi @AlvinHarry That's no problem. I'm glad you could evolve your Haunter. Since the issue has been solved, i'll be locking this thread now. If you have any further questions, feel free to make another one. Thank you and have a lovely day!

Hi @money12 I'll be locking the thread now. If you have any further questions, feel free to make another thread. Once again sorry for the inconvenience. Have a nice day!

Hi @agle00 I'm sorry to hear that. Christmas Altaria Mount is untradeable as of right now, but maybe in the future it will be in rotation of tradeable PVE coin ship items. Again, each month there will be an annoncement of what items can be traded in our Official PRO Discord Server.

Hi there @agle00 I'm sorry for the inconvenience. Lending trades have been temporarily disabled due to some issues. There will definitely be an announcement when it will work again in the Official PRO Discord Server. As for the Christmas Altaria mount, unfortunately that is currently untradeable. There is however a rotation for what PVE Coin shop items are able to be traded every month. For the month of May, they are Snorlax Mount, S Snorlax Mount, Dark Diva Dress. I hope this clears up any doubts you had regarding the lending system and PVE items. Have a great day!

Hello @Huy1122003 I'm glad you can progress in the quest now. Since the issue has bee solved, i'll be locking the thread. Please make a new one if you have any further questions. Thank you and have a wonderful day!

Hi @Huy1122003 I'm sorry for the inconvenience. I have forwarded this to the CS team and it has been fixed. The Greninja should be in that spot now. Can you please tell me if you see him or not. Looking forward to your reply.

Hi @springhow I'm glad you could figure out the problem. Since the issue has been solved, i'll be locking the thread now. Please make a new one if another issue arises. Thank you and have a lovely day.

Hi there @OReOxMiLK I'm sorry to bring you bad news, but unfortunately I can't de-evolve your Raticate. This is because our tools are unable to de-evolve pokemon. I hope you understand. If you don't already know however, there is a small room in Mt. Silver called Mt. Silver Expert Belt in which you can catch level 50-54 Rattata. I hope that at least minimizes the work and training you've already invested in the previous Rattata for Youngster Joey. Please let me know if you have any further questions. Thank you and have a nice day.

Hello @Ozanovich Sorry for the inconvenience. I've teleported you to your most recent PC. To prevent this from happening in the future, make sure to stock up on escape ropes before going out. Since the issue has been solved, i'll be locking this thread. Feel free to make another one if any other issue arises. Thank you and have a lovely day!

Hi there @springhow I'm sorry for the inconvenience. The requirements to catch Latias/Latios are as follows: Can you please confirm to me if you've already met these requirements or not. If you haven't, then interacting with the tv will give you this dialogue: As a reference, feel free to use the Legendary Pokemon Megathread for more information. I'm looking forward to your reply. Have a nice day!

Hi @YeeqZ I'm sorry for the inconvenience as well as the delay. Are you still experiencing any issues with it, or has it been solved? I'm looking forward to your reply!

Hi @KaBaliPena I'm sorry for the inconvenience. Can you please tell me more about this bug? Things like the stats, nature, OT, moveset, in what time and location did you evolve your Espeon. Also, was there a server crash with a rollback at the time, or did you happen to disconnect at all? I'm looking forward to your reply. Have a great day!

No problem, i'm glad I was able to help you. Since the issue has been solved, i'll be locking this thread. If any further issue arises, feel free to make another thread. Thank you and have a lovely day!

Hi @lucifer02 I apologize for the delay. I've deleveled your Munchlax to level 25, and you should be able to use him in the little cup. If you have any other questions regarding the little cup, feel free to ask me here. Good luck!

Hi @EpicHunt We can indeed delevel any pokemon, as long as they were failed evolutions, meaning they failed to evolve at level 100. If that happened to you, please make a post in the Evolution and Deleveling Megathread. Please let me know if you have any other questions regarding deleveling pokemon. Have a nice day.

Hi @Vishnukv Sorry for the inconvenience. Can you please tell me more about what you did before you logged off? Did you perhaps teach your pokemon a few moves, or did you do any quests that needed pokedollars such as the Subway quest? Looking forward to your reply. Have a great day!

Hello @tchoupi89 I'm sorry for the inconvenience. Are you still stuck at that spot? If so, can you please send me a screenshot of that location? Looking forward to your reply. Have a great day!

Hi @RajSharmaRS Do you still have this problem or were you already able to transfer? Looking forward to your reply. Have a nice day!

Hi there @money12 I'm sorry for the inconvenience. Unfortunately we can't de-evolve your pokemon as our tools are unable to do so. We can't do much in this situation, I hope you understand. If you have any other questions or issues, feel free to reply here. Thank you and have a lovely day.

Hello @lucifer02 We've decided to delevel pokemon that haven't been leveled up too high past 25 just for the little cup. Can you please tell me the ID of your Munchlax that you want to delevel. Looking forward to your reply.

Hi @EpicHunt I'm sorry for the inconvenience, but we can't de-evolve your Bronzong as our tools are unable to. I hope you understand. If there is any other question or issue you have, feel free to reply here. Have a nice day!

Hi @lucifer02 Sorry to bring you bad news, but unfortunately we only delevel pokemon that have failed to evolve at level 100. We also cannot delevel pokemon for quests such as the Heatran quest. I hope you understand. In case you need any deleveling in the future, please use the Evolution and Deleveling Megathread. I'll be locking this thread now. If you have any further questions or issues, feel free to make another. Thanks and have a nice day!

Hi @Mahmood2223 I apologize for the inconvenience. I know how frustrating this can be for you, but unfortunately we're unable to give any sort of refund for rerolls. It would be unfair to previous players who had requested something similar. Hope you understand. If you have any further questions, please feel free to make another thread as i'll be locking this one. Again, sorry for the inconvenience this has brought you. Thank you and have a lovely day!