Midsommar

Hey there @Gopure My apologies for the inconvenience. I've restored your pokemon and it should be in the last slot of your PC. As a future reference please use the restore megathread. In cases like this where there's more than 40 pokemon released and you do not remember the ID it's better if you can describe the pokemon using its nature/ability/IV's and form. It's much faster for us (and you as well!) to not have to go through 46 pokemons one by one Have a splendid day!

Greetings once again. I've personally confirmed before answering your question with a developer if it was indeed a guaranteed service offered. As long as you have the the normal requirements for the name change and the proof of the ownership everything should be fine. There indeed was a case before where a player had his name successfully changed with his alt. Let me know if you have any further questions! Have a splendid day

Hey there @0PaRk3R0 My apologies for the inconvenience. I've taken a look into your account and it seems like you might have forgotten to activate a statue for the letter "E". Which would either be the statue of Cresselia or Arceus. Could you please go there and see if you activated all the correct ones ? If it doesn't work, please provide screenshots of the entire screen to make sure you interacted with all the statues. Looking forward to your answer, have a splendid day!

Hey there @Revyy My apologies for the inconvenience. The issue has been forwarded to content scripters. In the meantime, please answer these questions : What where you doing before this incident ? Did you use an escape rope ? Have you entered the christmas event before or after this occured ? If yes, have you talked to any NPCs? I'll let you know as soon as possible regarding an update. Have a splendid day!

Hey there @jenyx My apologies for the inconvenience. I've forwarded the issue to Content scripters so that they can take a look into your variables. In the meantime it's important that you do not interact with anything or continue with your progress on this account. I will let you know as soon as I have an update. Could you also indicate me of a time where you are available (in GMT+0 preferably) so that I can help you with this issue ? Thank you for your patience, have a splendid day!

Hey there @Hagakure Unfortunately account deletion is not an service that is offered anymore and I sincerely doubt that it will ever be made available again. However, I do have a solution that would work on your end. You can request for a name swap between your alt and your main account by requesting a name change. This will be done for the normal name change price (500 coins), rather than having to pay for 2 names changes just to free up the desired name. Obviously, there is some verification steps which will need to be taken in order to confirm the ownership of the accounts. Since this includes private information, please make a thread in the general complaint area regarding the situation. General complaint is a sub-forum only available to staff members and hence, private. This way you'll be able to pay "half" of the 2 names changes, keep your alt and get the desired name. This thread will be left open if you have any more questions or concerns. I hope this solution works for you, even though it doesn't entirely comply with your deletion request. Have a splendid day!

Hey there! @kyleq8 My apologies for the inconvenience. From my understanding, the Melody NPC in the hall on shamouti island doesn't ask for your help when prompting her dialogue, is that correct ? If so, could you please try to interact with the legendary birds in their respective location ? (Zapdos in the kanto power plant & Articuno in the seafoam island). Let me know if that corrects the issue. Have a splendid day!

I'm glad to see that your pokemon is back and that everything is in order. Feel free to make a new thread if you fall upon more issues! Have a splendid day Locked as resolved

Glad to see that everything is back in order. Feel free to make a new thread if you fall upon more issues. Have a splendid day! Locked as resolved.

Greetings @Spaceboy285 @ALEXANDRIAN @vnh070996 My sincerest apologies for the inconvenience. The servers had some issues earlier that caused some disconnects, they are already back online. It's good to note as a future reference that you can look over our official discord server to know about the server status, whether it's from crashes or from scheduled maintenances as the latter are always announced there. This topic will now be closed since the servers are back and we cannot help you further regarding this issue. Feel free to make a new thread if you fall upon other issues Have a splendid day!

Hey there @kyleq8 As mentioned by Norex, you can return to the entrance of the forest area where you'll be able to interact with the stele to get an hint. Keep in mind that here is multiple possible options and that your hint is in accordance with the location of the boss. Unfortunately this is as much as information we can provide. The content team works extremely hard on events and it's highly preferable to let players discovers them to not let their hard work go to waste Have a splendid day!

Hey there @Dioho358 My apologies for the inconvenience; the servers had some issues that disconnected players earlier I'm sincerely sorry, but we cannot return your rockruff as it was not saved in the database nor do we have any proof that you indeed encountered one. Furthermore, it would be unfair to players who did not get refunded and lost some goods in the past for similar issues. Since PRO is an MMO players will not always be rewarded even if they spent hours of hunting or doing other activities. If you wish to do so, you may also read more extensively on this topic as to why we cannot issue refunds for rollbacks Once again I'm sincerely sorry that we cannot help, nevertheless I wish you the best of luck with your hunt. Topic locked as we cannot help further. Have a splendid day!

Hey there @Ardesis My sincerest apologies for the inconvenience. Your charizard should now be back in the last slot of your PC, can you please confirm this ? Thank you for your patience, have a splendid day!

Hey there @Alpharrd My sincerest apologies for the inconvenience. Your swampert should now be back, can you please confirm this ? Thank you for your patience, have a splendid day!

Glad to see that everything is back in order. This thread shall be locked since resolved, feel free to make a new one if you encounter issues Have a splendid day!

Hey there @Dioho358 If you meant the boss in the forest area, you'll need to return and interact with the stele (The stone) located in the beginning of the forest. This will give you an hint of the boss location, keep in mind that there is a few possible locations and that the correct one will be in accordance to the hint you received. I hope you can understand that this is as much as I can help you regarding this issue since it's preferable to let players discover and enjoy the quest Have a splendid day!

Hey there @Frknbsk As mentioned by Norex, you need to return to the stele at the beginning of the forest area to get an hint on the boss location. There is a few possible locations and one of them will be in accordance to the hint you received. It's preferable to give out players the time to discover and enjoy the quest rather than give everything directly, so I'm afraid this is as much as I can help for this issue. Have a splendid day!

Hey there @LedruideJr My deepest apologies for the delay and the inconvenience. I've forwarded the issue to content scripters, in order to be sure that there won't be any further issue with teleporting you out. I will keep you updated on the result and will let you know as soon as possible. Thank you for your patience, have a splendid day!

I'm glad to see that everything is back in order. Feel free to make a new thread if you fall upon issues again Have a lovely day as well! Locked as resolved.

Hey there @Tobytyksak My sincerest apologies for the inconvenience. Your pikachu should now be positioned in the last slot of your PC, could you confirm this ? Thank you for your patience, have a splendid day!

Hey there @Empiricus My sincerest apologies for the inconvenience. Your charizard should be back and your vaporeon should be positioned in the last slot of your PC. Could you confirm this ? Thank you for patience, have a splendid day!

Hey there @dash2000 I'm sincerely sorry for the inconvenience, I'm afraid that this is an intended feature The only ability ferroseed can get is Iron barbs, but when evolved into ferrothorn it gets access to Anticipation as its hidden ability. Consequently, there's a slim chance of getting the hidden ability and since ferroseed can only have iron barb it wouldn't be displayed to you until you evolve it. Getting a pupitar with the hidden ability is a similar case where you won't be able to know if you have the hidden ability until evolve in their late stages. The ferroseed you had in your possession had the hidden ability and this is why it has anticipation now I hope I was able to answer your question, let me know if you need more clarifications Have a splendid day!

Glad to see the issue was resolved. The bug was indeed switching pokemon and it should be corrected like you observed. Feel free to create a new thread if you happen to encounter more issues Have a splendid day! Locked as resolved.

Hey there @Aggravatings I'm sincerely sorry about the inconvenience, your poliwag should now be back in your PC. Feel free to make a new thread if you fall upon other issues! Thank you for your patience, have a splendid day

Hey there @Becca92 I'm sincerely sorry for the inconvenience. Your Pikachu should now be back in your PC, at the correct level with all the moves it had. Could you confirm this ? Thank you for your patience, have a splendid day!