Midsommar

Hi there @Shinichan I would like to personally apologize for the delay as well as the inconvenience. Rest assured that the issue has already been forwarded and that your case will be looked into by the developers. You'll be notified of the outcome as soon as possible. Thank you for your patience, have a splendid day!

Glad to see the issue is resolved. Don't hesitate to make a new thread if you have any other issue. Have a splendid day!

Hi there @VEPRV I would like to personally apologize for the delay as well as the inconvenience. Rest assured that the issue has already been forwarded and your case will be looked into by the developers. You'll be notified of the outcome as soon as possible. Thank you for your patience, have a splendid day!

Hi there @Dhruskii @zsq123 I would like to personally apologize for the delay as well as the inconvenience. Rest assured that the issue has already been forwarded and that both of your cases will be looked into by the developers. You'll be notified of the outcome as soon as possible. Thank you for your patience, have a splendid day!

Hi there @Raficjusz I would like to personally apologize for the delay as well as the inconvenience. Rest assured that the issue has already been forwarded and your case will be looked into by the developers. You'll be notified of the outcome as soon as possible. Thank you for your patience, have a splendid day!

Hi there @Gangang I would like to personally apologize for the delay as well as the inconvenience. Rest assured that the issue has already been forwarded and your case will be looked into by the developers. You'll be notified of the outcome as soon as possible. Thank you for your patience, have a splendid day!

Hi there @Itachi1701 I would like to personally apologize for the delay as well as the inconvenience. Rest assured that the issue has already been forwarded and your case will be looked into by the developers. You'll be notified of the outcome as soon as possible. Thank you for your patience, have a splendid day!

By doing an unmerge you would lose the current progress that you completed today on your Aznonfire account. This also means every items, money or anything else that you've accumulated today. Are you alright with that ? Just want to specify that the Bouffalant mount you've bought would be restored.

Alright, I will forward the issue to Content scripters. I will let you know as soon as possible of their response. Thank you for your patience, have a splendid day!

Hi there @Aznonfire My apologies for the inconvenience. It looks like you've selected the wrong server when merging and transferred server afterwards which can cause an issue. I will forward the issue to a developer that will look into it as soon as possible. In the meantime please do not do anything with your account to be safe that nothing gets broken. I will inform you as soon as you've been unmerged so that you can merge the right server again. Thank you for your patience, have a splendid day!

Hi there @UberDriverkuba My apologies for the inconvenience. As mentioned in the PRO discord announcement channel, the new client version for Mac has some issues and you need to follow this procedure : You'll be able to find a video that showcase how to do it here, you'll also be able to find a more thorough post here that explains it. Let me know if you need any more clarification, have a splendid day!

Hi there @KiraYoshikage1 My apologies for the inconvenience. Could you tell me if you're able to fight Kyurem after talking to the Joey NPC ? If not, are you able to provide more details on what happened before fighting him ? Did the server crash for example ? Have a splendid day!

Hey there @NNEWO My apologies for the inconvenience. It looks like your Ditto is still in your pokemon storage. Could you try to submit it to the NPC again ? Let me know if that works.

No worries, errors can happen and you were quick to report it. Will lock the thread then, don't hesitate to make a new one if you have any other issues. Have a splendid day!

Hi there @Katawaredokifan My apologies for the inconvenience, you now have a single post for your auction, available here. Is there anything else I can help you with ? Have a splendid day!

Hi there @KarinMaaka My apologies for the inconvenience. The items are still in your mailbox, on the Bachiko account, and are inaccessible because you are simply missing the trade requirement to use the mailbox. The 4th badge of Kanto (Rainbow) is required to unlock the trade feature and the mailbox as well, since that's part of a trade. You will be able to get the items once you've obtained the badge. Let me know if you need any more clarification, have a splendid day!

Hi there @Kev My sincerest apologies for the inconvenience. Both issues have been reported and are being worked on, the magikarp mount will be fixed in the next client release. There isn't any estimated time on when the pokedex issue might be fixed, but it will be announced in the PRO discord. If you prefer, I can also update you in this thread when it is corrected. Have a splendid day!

Hi there @Bakshi My apologies for the inconvenience. In order to obtain the Xmas Houndoom Mega mount, you'll need to have the Xmas Houndoom mount in your possession, just like the shiny counterpart since it's a different form. I hope this answers your question, let me know if you need any more clarification. Have a splendid day!

No worries, don't hesitate to make a new thread if you have any other issue. Locked as resolved -

Hi there @recibed My apologies for the inconvenience. As mentioned by rnvd you need will need to encounter Latios & Latias in their respective locations. There's 10 locations possible for each, which are all shown in the legendary megathread. Let me know if you need any more clarification, have a splendid day!

Hi there @XDzin My apologies for the inconvenience, the issue regarding Reborn wrongly displaying some cooldowns (And Showing multiple entries) is already known by our developers but there is not estimated time on whenever it might be fixed. The best way to get the accurate cooldowns right now is by using the cooldown checker, as you may know. Although this is probably not the response you hoped, I hope that your concerns were at least answered. Let me know if you need anything else, have a splendid day!

Hi there @Davidclmusic My apologies for the inconvenience, the issue is known and we are currently working on a possible fix. An announcement will be made in the PRO discord as well as in this thread once it's fixed. For the time being we appreciate your patience, have a splendid day!

Hey there @Spaceballsludge Unfortunately account resets are not a service we offer anymore and nor do we see it being offered in the foreseeable future. However, you do have access to 4 accounts in total per person and 2 servers on which you can play. Since you have no data on the Silver server you could also use the transfer server function in the dashboard to swap your server's progress and play on Gold if you wanted to stay there. You can also play on Silver if you'd like. Let me know if you have any other questions or concerns about the topic. Have a splendid day!

Hi there @Starbryn My apologies for the inconvenience, welcome back to the game! As you might have realized, the Red, Blue and Yellow servers are no longer there and were replaced with the Gold and Silver ones. You will need to merge the data from your character from the blue server (that's where you used to play) using the dashboard and reset your password afterwards (you can also do it on the dashboard and keep the same one you had before). Do note that symbols and special characters in your password could cause an error prompt. The character you had on Silver will be the one you had on blue and if you'd like to start a new adventure you will always be able to use the Gold server. If you're interested in knowing more on the topic here's a FAQ that was made to answer your concerns. Let me know if that works, have a splendid day!

Hi there @Coolboy123 My apologies for the inconvenience. I would like to inform you that the Soul badge is one of the requirement to enter the route 16 with a bike. Your next step in the story will be to go to Lavender town to continue with the story. Here's a link to the Kanto walkthrough if you need any more help regarding the story I hope this answered your concern, have a splendid day!