Midsommar

Un-merged your account so that you may re-merge on the dashboard. Sorry for not mentioning it earlier, but the correct one to select for the merge in your case is the blue server. It's probable that you cannot connect to the Silver server (Silver was created from the blue and red server that were merged in one server) after merging, you will have to reset your password. Either on the dashboard on the forgot password option of the website 

Hi there @Choxx 
 
I would like to inform you that still get the second reroll even if you declined the first change on a reroll during the double hours. Declining only declines the change of your individual values to the one shown in the preview. The message is pretty fast, so it's possible that you missed the second message, but here is a video evidence tested by myself. Those are your last iv's sets with the rerolls :  
 
23, 10, 8, 12, 21, 24. - 2021-05-16 (Second roll of your second reroll) 
21, 28, 23, 10, 26, 8. - 2021-05-16 (Second reroll being used) 
28, 1, 6, 27, 13, 30. - 2021-05-16 (Second roll of your first reroll)
11, 13, 21, 3, 8, 6. - 2021-05-16 (1st reroll being used)
1, 6, 27, 2, 29, 15. - 2021-05-16 (The original Landorus you've caught) 
 
Let me know if you have any other question or concern regarding the topic. 
Have a nice day. 

Hi there @1660931851
 
The pokemon that has rock smash in your party necessitates an happiness level of 151+ in order to use rock smash on those crystals. It's good to denote that having a pickaxe will let you use rock smash without needing any pokemon that has the move. Those are obtainable through the coin shop or by trading with other players. 
 
You can see the current happiness of your pokemon by typing out the command ^happy 1 (The number refers to the slot of your party). Here's a few tips on how to obtain happiness quickly : 
 
You can read more in details on the topic in this thread if you are interested. Let me know if you have any other question/need clarification 
Have a splendid day!
 
 
 

Hi there @Serein07
 
Apologies for the delay and the inconvenience. According to your variables it looks like you still need to interact with the mayor and with the book in Breezy town. Could you perhaps try again ? Please let me know if that works when you tried. 
 
As a future reference please only do one post for the same issue. You can write "bump" as a new message every 24 hours in the same thread if you have been unanswered by then. 
Have a splendid day! 

Hey there, unfortunately our database shows that you have fought the following bosses in the 4/12, there is no evidence that states otherwise : 
 
1) Morty 
2) Pumpkin king 
3) Xylos
4) Chuck
5) Entei guardian 
6) Koichi 
7) Professor Oak
8 ) Suicune Guardian
9) Lance
10) Bruno
11) Lorelei
12) Naruto fanboy 
13) Lt.Surge 
14) Raikou Guardian
15) Shamac
16) Shary and Shaui
17) Urahara
18) Professor Birch 
19) Officer Jenny 
20) Erika
 
Depending on your timezone the reset might have happened sunday night. The other bosses that you mentioned have currently have a 4 days cooldown and are not part of that list. Could you perhaps check with the boss checker located in Celadon Office 2F  and show a screenshot of certain bosses cooldown in my list ? Preferably anything other than those. 
 
Looking forward to your answer 
 
 

Hi there @gjergji123
 
My apologies for the inconvenience. The servers are currently under official maintenance as announced in the PRO discord : 
There isn't any estimated time when they will be back online, so make sure to join the discord to be kept updated. 
 
Have a nice day! 

Hi there @Redklenv2
 
Apologies for the delay. It looks like the charizard you have in the picture was actually caught in 2017 and hence was not fresh caught. Are you sure this is the one you showed to Oak ? 
Looking forward to your reply 

Hi there @Grofiak
 
My apologies for the inconvenience and the delay. Unfortunately we cannot refund items that are lost in rollbacks/crash issues as stated in this post. Air balloon is a one time use item and if the server crashed after it was used there's unfortunately nothing we can do. 
 
You can obtain another air balloon in one those locations : 
Purchasable from any PvP Master for 1 PvP Coin apiece Purchasable from any PvE Master for 1 PvE Coin Potentially rewarded from Ash Westbrook and Officer Jenny Potential Game Corner reward Held by wild Drifloon Trade chat from other players   
Although you might be disappointed by the answer, please try to understand
Have a nice day! 

No worries it's completely fine, I'm glad it worked out in the end. Locked as resolved. 
Have a great day as well! 

Hi there @Shivanaveen
 
My apologies for the inconvenience. Unfortunately Excadrill cannot learn rock slide from a tutor in Generation 7, but only by leveling up and TM as mentioned here on PokemonDB : 
 
In your case you can go to a move relearner, those are stationed in either Cerulean or Saffron City. You will have to pay 2000 pokedollars to learn the move. (You will possibly need to interact with the NPC twice so that it may show the move) You can also go Goldenrod Mart to buy the TM for 5000 pokedollars. The choice is ultimately up to you, but using the move relearner is faster and cheaper. 
 
Let me know if you need any more clarification. 
Have a splendid day! 

Hi there @wyliety
 
My sincerest apologies for the inconvenience as well as for the delay. 
 
It looks like you've only tried to reset your password before transferring to silver. Could you try to reset it on the dashboard or using this link ? Keep in mind that you must use a password alphanumeric, meaning that it only must contains letters and numbers. 
 
Let me know if that works, 
Have a splendid day! 

Hi there @KiraYoshikage1
 
Apologies for the delay. You should now be able to re-fight Kyurem, however servers are having some issues so I would recommend not fighting it until they are at least a bit more stable. I simply wanted to let you know that the issue should be fixed. 
 
Have a splendid day!

Hi there @bmxtoo
 
My sincerest apologies for the inconvenience. The issue is known by our developers and will be worked onto to be corrected when the server stability is corrected. You can rest assured that your dex data will be restored. 
 
Let me know if you need any more clarification or any more help 
Have a splendid day! 

Hey there @Pouckyie
 
My apologies for the inconvenience. I've checked your inventory and it looks like you have 2 exp boost in your bag. Could those be the ones you are looking for ? When buying an items that have a certain duration such as an exp boost or a membership medallion you'll need to activate them through your bag, simply by clicking the item. 
 
Let me know if that answered your concerns. As a side note if you feel like you can express a situation better by using your mother language feel free to do so! 
Have a splendid day! 

Hey there @ICronicz
 
My sincerest apologies for the inconvenience. You should now be able to fight the Battlebot again. 
Have a splendid day! 

Hey there @Koutzy
 
My apologies for the inconvenience. Most of evergreen island is only accessible during the seasonal Christmas event, which lasted from the 9th of December until January 10th for this year. On the other hand, Evergreen waterway is accessible because it's part of the Kyurem quest, which is a permanent addition to the game. 
 
I hope this helps with any doubt you had, let me know if you need any more clarification
Have a splendid day! 

Hey there @bmxtoo
 
My sincerest apologies for the inconvenience. The issue should be fixed, could you try merging again using the dashboard ? 
Let me know if that works for you ~
 
Have a splendid day! 

The only item that is both owned by you and similar to a choice band is a focus band, none of your Heracross are holding any item. 
 
I'm sorry to be the bearer of bad news, but for this case we cannot issue a refund, due to the fact that even after multiple checks done by us the choice band cannot be found anywhere. Furthermore, you cannot prove that you ever had one and we are unable to replicate this issue. If you do find some supporting evidence to prove your claim, feel free to make a new post and include it so we can look into the issue once again. 
 
Once again I'm sincerely sorry, I hope you understand why we cannot issue a refund. This thread will be locked as I cannot help further into the issue.
Have a nice day nevertheless! 

Hey there @Achael1
 
My apologies for the inconvenience. Your Gyarados is now be back in your PC and the problem should be fixed. Can you please confirm this ? 
Have a splendid day! 

Hey there @dybrazi
 
My sincerest apologies for the inconvenience. Your Gyarados should now be back in the last slot of your PC, can you please confirm this ?
 
Thank you for your patience, have a splendid day! 

Hey there @KilluaZoldyckk
 
My sincerest apologies for the inconvenience. What you experienced is a crash and unfortunately there is nothing we can offer in terms of loss in these cases as it would be unfair for players who did not get refunded for similar situations in the past and as stated here: 
 

 
Once again I'm sincerely sorry that we cannot be of more help. There will be our monthly world quest on the 1st of January as usual, so you'll be able to gain another mysterious ticket during this one. 
 
Have a splendid day regardless! 

Hey there @KilluaZoldyckk
 
My sincerest apologies for the inconvenience. What you experienced is a crash and unfortunately there is nothing we can offer in terms of loss in these cases as it would be unfair for players who did not get refunded for similar situations in the past and as stated here: 
 

 
Once again I'm sincerely sorry that we cannot be of more help. There will be our monthly world quest on the 1st of January as usual, so you'll be able to gain another mysterious ticket during this one. 
 
Have a splendid day regardless! 

The NPC named "Buck" at the beginning of the heatran quest, in stark mountain is holding onto your masterballs. He will give them back to you once you complete the quest. 
 
Kind regards, 
Midsommar
 

Hey there @MegaMix
 
My apologies for the inconvenience.
 
You've selected the wrong server when merging and this is why you were stuck in this situation with no badges. I was able to un-merge your silver account so that you can merge properly this time, on the dashboard. Please be sure to select your blue character when merging since this is where you have your progress. You may also wish to read more regarding the merge in this thread. 
 
I'll be waiting for your confirmation to ensure that everything works correctly. 
Have a splendid day!

Greetings once again. I've personally confirmed before answering your question with a developer if it was indeed a guaranteed service offered. As long as you have the the normal requirements for the name change and the proof of the ownership everything should be fine. There indeed was a case before where a player had his name successfully changed with his alt. 
 
Let me know if you have any further questions! 
Have a splendid day