Exotyc

Hey there! Your friend's account name is He1Mao2. I hope this helps. Kind regards, Exotyc

Welcome!

Hey there! I'm sorry for the inconvenience. What device and version are you using? Looking forward for a reply. Kind regards, Exotyc

Hey there! I'm sorry for the inconvenience. What device and version are you using? Looking forward for a reply. Kind regards, Exotyc

Hey there! First of all, thanks for reporting. The developers are now aware of this issue and it should be fixed within the next days. Kind regards, Exotyc

Hey there! I'm sorry for the inconvenience. Unfortunately, there is nothing we can do about this issue as we cannot prove whether you unintentionally bought it or currently regretting buying the repels. Furthermore, we had denied similar item purchases reverts in the past, so it would be unfair if we restore your money back and not theirs. I hope you understand. I'll lock the thread now as we cannot proceed further. Have a nice day! Kind regards, Exotyc

Hey there! I'm sorry for the inconvenience. Your issue appears due to the newer versions of Unity and old hardware from the user. To fix it, create a shortcut for the PROclient.exe file by right clicking the application and select "create shortcut". After this, right click the shortcut and add the parameters -force-glcore into the Target as in the screenshot shown below. Make sure to add a space between .exe and -force. Here is a visual help: Let me know if it solved the issue. Kind regards, Exotyc

Hi there! The user you are looking for is Hunter022. Kind regards, Exotyc

Locked as resolved. Have a nice day!

This is not the area to enter the cliffs. You have to go all the way south east to progress on the quest again.

Could you please send a screenshot that you are not able to enter the cliff?

Hey there! I'm sorry for the inconvenience. We disabled the boss yesterday to look for a bug. You should be able to battle him now as we re-enabled it again. Kind regards, Exotyc

Hello again. All your items have been restored on Cannibalrising. If there is any issue with the items, please let me know in this topic.

We have checked your reroll logs and unfortunately it was empty. We have no way to check the reroll logs before it was added to the live servers. I hope you understand.

Hey there! I'm sorry for the inconvenience. I've forwarded your issue to the corresponding staff team. I'll update you once I have an answer. Kind regards, Exotyc

Hey there! I've put your Golduck to the last slot of your PC. Let me know if you have any more issues. Kind regards, Exotyc

Glad to hear. I'll lock this thread as resolved. Have a nice day!

Hey there! I'm sorry for the inconvenience. Unfortunately, we cannot revert the Pokemon's evolution data as we do not have any logs to verify it. Furthermore, there is no proof either in the screenshot you have listed above. If the issue happened due to a server crash and therefore a rollback, we cannot help you as similar requests have been denied in the past as well. It would be unfair if we restore your evolution data and not theirs. I hope you understand. I'll lock this thread now since we cannot help you further. Have a nice day! Kind regards, Exotyc

Hey there! I'm sorry for the inconvenience. Unfortunately, we have no power on this issue as it's the issue from your side and internet provider. Please check on this site if you have IPv4 supported. You may contact your internet provider and see if they could add a IPv4 support. Currently you can only connect to PRO with a IPv4 support as IPv6 is not supported yet. And there won't be any ETA when PRO will support IPv6 only. Kind regards, Exotyc

Hey there! I've restored your Ninetales which was deleted. It should be in the last slot of your PC now. Kind regards, Exotyc

Hey there! I'm sorry for the inconvenience. I've forwarded the issue to the corresponding staff team. I'll reply once I have an answer. Kind regards, Exotyc

I'm glad to hear. I'll lock this thread as resolved. Have a nice day!

I moved your character to the middle of the Pokemon Center. If you still cannot move please click on the resync option on the right side of the sixth hotkey.

Hey there! I'm sorry for the inconvenience. The first thing suggested to do in these cases is to log out and login again. If the issue is still happening, you may open your console with F2 and type clean reg as it's possible that your character isn't synced with the server anymore. I'll be waiting for a reply. Kind regards, Exotyc

Hey there! I'm really sorry for the inconvenience. Unfortunately, we cannot help you here due to the rollback. It would be unfair towards the other users who had a similar situation in the past if we restore your Pokemon and not theirs. I hope you understand. Since we cannot help you here anymore, I'll lock this thread. Have a nice day! Kind regards, Exotyc