Kvar

Apologies for the delayed response. Unfortunately, once opened it cannot be restored back to its previous state as it could be abused for other purposes and you get a notification before you open the set. I know it is not the response you would have liked to receive but there is nothing else we can do about it. I will now lock this thread as resolved.

Hey there, apologies for the inconvenience. I'll forward your issue to the relevant parties.

Hey there, apologies for the delayed response. I'll forward your request now.

Hey there, apologies for the really delayed response. Could you try this again to check if the issue is now resolved? We're aware of a past issue very similar to this and we'd like to investigate further.

Hey there @Alexpyd Apologies for the really delayed response. If you accidentally defeat Keldeo, it will be in its exact same location and you won't have any issues refighting it. Simply wait around an hour after defeating it and come back. Could you try and provide a screenshot or video on your issue on the Cobalion Quest?

Apologies for the inconvenience. By any chance, are you copying and pasting your password instead of typing it out? Are you by accident pressing the Caps Block button? What happens if you reset your password to a different one?

Hey there, all you need to do is to release a few pokemon from your PC Box! Afterwards, interact with Diancie again.

Hey there, there's no fix for the issue yet and we're still investigating it. Feel free to try to evolve some of the pokemon again and share screenshots of the results if the bug happens again so we can investigate further.

Locked as resolved.

Locked as resolved.

I restored it, check if it's in your PC.

Hey there, apologies for the delay. Could you try to beat the boss Horon without losing a single pokemon in battle and then going back into the Alucard Castle?

No updates yet.

Hey there, are you playing in a private or public network? Are you able to use phone data if it's in an android? Did you clean your DNS cache? What map are you currently in? Normally this is caused due to internet instability that is momentary.

We do not have an answer yet I can provide you with. I cannot give you any exact details as I am waiting for a response.

I'm glad! I'll lock this as resolved.

Apologies for the inconvenience, we are fully aware of the issue and investigating it. Which evolution data have you lost? Do you remember the exact pokemon?

Hey there, apologies for any inconvenience caused. We are aware of issues caused by the Lake Trio Quest and we'll let you know as soon as they are resolved.

Hey there, the cooldown is completely intended as to not abuse certain PvE content that would easily provide a massive amount of unintended rewards. This is also applicable to many other PvE activities. As the issue was completely on your end (as your light went off), we cannot reset your cooldown. I will lock this as resolved.

Forwarded, wait for a response.

No updates yet.

Hi there, if you still have issues with it, you can rare candy your Chimchar again to level 100 and then purchase a Mysterious Candy to evolve it at level 100. Let me know if this issue has worked for you. You can purchase a Mysterious Candy in any department store.

Hey there, could you approach Darkrai in the same place you fought it and see if it's still there?

Hey there, I can forward your refund request if you would like to receive your coins back so you can instead purchase the Gengar Mount. Please, do NOT trade the mount to anyone in any way to anyone. Keep the mount in the account until the process is complete. Are you okay with this solution?

Hey there, the issue should have been resolved with the newest update. Could you try to redownload the client? Inbetween what maps are you having crashes? Could you provide a screenshot of the crash?