Kvar

Locked as resolved.

I restored it, check if it's in your PC.

Hey there, apologies for the delay. Could you try to beat the boss Horon without losing a single pokemon in battle and then going back into the Alucard Castle?

No updates yet.

Hey there, are you playing in a private or public network? Are you able to use phone data if it's in an android? Did you clean your DNS cache? What map are you currently in? Normally this is caused due to internet instability that is momentary.

We do not have an answer yet I can provide you with. I cannot give you any exact details as I am waiting for a response.

I'm glad! I'll lock this as resolved.

Apologies for the inconvenience, we are fully aware of the issue and investigating it. Which evolution data have you lost? Do you remember the exact pokemon?

Hey there, apologies for any inconvenience caused. We are aware of issues caused by the Lake Trio Quest and we'll let you know as soon as they are resolved.

Hey there, the cooldown is completely intended as to not abuse certain PvE content that would easily provide a massive amount of unintended rewards. This is also applicable to many other PvE activities. As the issue was completely on your end (as your light went off), we cannot reset your cooldown. I will lock this as resolved.

Forwarded, wait for a response.

No updates yet.

Hi there, if you still have issues with it, you can rare candy your Chimchar again to level 100 and then purchase a Mysterious Candy to evolve it at level 100. Let me know if this issue has worked for you. You can purchase a Mysterious Candy in any department store.

Hey there, could you approach Darkrai in the same place you fought it and see if it's still there?

Hey there, I can forward your refund request if you would like to receive your coins back so you can instead purchase the Gengar Mount. Please, do NOT trade the mount to anyone in any way to anyone. Keep the mount in the account until the process is complete. Are you okay with this solution?

Hey there, the issue should have been resolved with the newest update. Could you try to redownload the client? Inbetween what maps are you having crashes? Could you provide a screenshot of the crash?

Locked as resolved

Hey there, you can now fight Genesect in the top right door inside the Bug Catching Contest building. Make sure you have an appropriate Synchronise pokemon and a Masterball to catch it easier! Let us know if you need any additional information.

I will lock your thread as it was resolved.

Hey there, as Mysticwind mentioned, all you need to do is to beat Horon without a pokemon fainting. It might require you a lot of strategy but it is definitely possible. Let us know if you need further assistance.

He performado la resolbisión, cierro como resuelting.

I have forwarded your request, please wait for a response.

@Augusto21 Hey there, you can always fight the Raikou, Entei and Suicune guardian once every 12 days as long as you haven't already fought 20 bosses in that week before you fight the guardians themselves. You should have no issues with it. You also have not caught Suicune, Entei or Raikou yet. Could you take a screenshot of the issue you are facing?

Arreglado.

Ya está, prueba ahora.