Kvar

Locked as resolved

@migsilva Could you try resetting your password here? This is a common bug that happens often after an Account Merge

@DhruvBhanot Apologies for the inconvenience. As stated above, we're awaiting for the next bug fix release, which should have tackled this bug!

Glad to know your issue was resolved! Locked

@Aaakkktttoooppp @CocoMel0n @Ankr @klay16 Apologies for the inconvenience. Our servers were experiencing issues yesterday but it has now been resolved. For updates, you can stay in contact with our #announcements channel in the Official PRO Discord to stay up to date! Kind regards, Kvar

@Jinyu9 @xXGenjiXx @PVE Apologies for the inconvenience. Our servers were experiencing issues yesterday but it has now been resolved. For updates, you can stay in contact with our #announcements channel in the Official PRO Discord to stay up to date! Kind regards, Kvar

@NhatNamFSS Apologies for the inconvenience. Our servers were experiencing issues yesterday but it has now been resolved. For updates, you can stay in contact with our #announcements channel in the Official PRO Discord to stay up to date! Kind regards, Kvar

@Tomy314 The trigger for the evolution prompt on a happiness evolution will only pop up once, as it used to appear every single fight before. Now, if you want to evolve a happiness pokemon and the popup does not appear when you level it up, you can faint the pokemon and then heal it up, defeat a few more pokemon and you will be able to evolve it! As your issue was resolved, I will now lock this thread. Kind regards, Kvar

@Gaxton Your Treecko have been restored. I also restored an extra one that looked pretty good in terms of IV + nature, just in case In the future, please use the restore megathread.

Welcome to PRO!

@Fafouney You do not need to apologise, General Support is also a correct place to report this kind of issues, we can always move the thread if needed. It was my personal fault for not being able to handle it before. Will now lock as resolved Kind regards, Kvar

@Fafouney Apologies for the delay. This should be fixed now. Can you speak to the NPC?

@Jundo355 Gold's Gym also requires having become the Johto Champion to enter it! I hope your issue has been resolved Kind regards, Kvar

@Sondepzai Apologies for the inconvenience. Our developers are working on fixing the Focus Punch bug as we speak. Kind regards, Kvar

@p1zZ4 To start the quest you must talk to him first and trigger the prompt where he will ask you to bring a Pidgey at level 5 or less. You must talk to him before you go and catch a new Pidgey for this step. Once you have talked to him, you can try showing him a Pidgey that fulfills that requirement. Once he has approved it, you will be able to train it to 90+ and evolve it if needed to fight his Pidgeot for the next step of the quest. I hope this has resolved your issue. If you fought his Pidgeot, you should be able to fight Gary in the Kanto Elite 4 building entrance.

@Jwstin Apologies for the inconvenience. Unfortunately, due to many reasons, we cannot deevolve any pokemon, as one of the main reasons is that we do not have the tools to do so. You will have to capture another one. Kind regards, Kvar

No problem, I will now lock this thread as resolved Kind regards, Kvar

@AsuraCrying00 Could you attach the whole Battle Log (you can expand it by clicking on that small square and then dragging it by its corners) so our Testers can check this issue further? Did you by any chance use the move Soak against Shaymin, so then it becomes a Water Type so you can Spore it, and then you forgot about this so you used Ice Punch (not very effective against Water Types) and lost the Boss Fight?

@fetxize Could you faint your Riolu once, then battle a few more pokemon during the Daytime (10:00 to 19:59) and see if it evolves?

Glad to know your issue was resolved I will now lock this thread. Kind regards, Kvar

@Mozzarila In your downloads section in your chromebook, you should have obtained a .apk file. You should be able to tap on it to launch it directly. Are you able to do so?

@Mozzarila All three provide the same file you can use whichever one you want!

@Mozzarila In this situation, you could try downloading the Android client and installing the .apk file

Greetings, @Mozzarila What platform/device do you want to play the game on? Depending on your device, you simply need to download a specific client and launch it, or an .apk file if on an Android device.

Locked as resolved