Hallowglow

Hello! Your Soccer Grookey has been recovered and can be found in the last slot of your PC. For future reference, please use the Restore Pokémon Mega Thread or the official Discord #request-chat channel if you accidentally release a Pokémon again. Kind regards. Hallowglow.

Hello! I'm sorry you're experiencing this issue. This problem should have been resolved with the latest patch, so please make sure you have the most recent version of the game client. I recommend completely deleting the current game client from your PC, including any remaining files and the old downloaded ZIP file. Please also check your antivirus and remove any PRO files that may have been quarantined or blocked. After cleaning any remaining files from your PC, download the latest version of the client again. You can also try adding the PRO game folder to your antivirus' exclusions or trusted files, and if necessary, try using the 32-bit version of the client If you're still unable to run the game after trying these steps, please let us know and we'll be happy to assist you further. Kind regards. Hallowglow.

Hello! I'm very sorry for the inconvenience you're experiencing. In order to resolve this issue, please make a new post in the 2FA - Recovery and Assistance section. The appropriate team will be able to review your case and assist you further there. As there is nothing more we can assist you with from this section, I will proceed to close this thread. If you need any further assistance in the future, please feel free to create a new thread and we'll be happy to help. Kind regards. Hallowglow.

Hello! I'm glad to hear that you were able to skin your Victini. Congratulations! Since the issue has now been resolved, I will proceed to close this thread If you need any further assistance in the future, please don't hesitate to contact us again Kind regards. Hallowglow.

Hello! I'm sorry for the inconvenience. Unfortunately, de-evolving or de-leveling a Pokémon is not a service we offer. As stated here. Make a Pokémon back to a previous state. We understand that this was an accidental evolution, but we're unable to revert the evolution or reduce the Pokémon's level Thank you for your understanding. Kind regards. Hallowglow.

Hello! My sincerest apologies for the confusion Now, you need to find the “associate” in Crater Town. Once you locate him, speak with the NPC standing next to him. This will allow you to apply the Victini skin at the chapel Please make sure to check the buildings throughout Crater Town carefully. I hope this helps you progress with the quest. If you encounter any further issues, please let us know Kind regards. Hallowglow.

Hello! In order to continue with the quest, you need to defeat the Game Master in Vulcan Fair Cave. You can find him to the right of the entrance Be prepared, as you will have to face 3 consecutive battles, so make sure your team is ready! Once you defeat him, you will be able to enter the Rocket Hideout, which is located to the left of the Vulcan Fair Cave entrance I wish you the best of luck! I hope this helps, and if you need anything else, please don't hesitate to let me know Kind regards. Hallowglow.

Hello! I understand, and thank you for clarifying. However, it seems that you may have had other types of Pokeballs in your inventory, but not a regular Pokeball For Shedinja, you specifically need at least one regular Pokeball in your inventory, regardless of how much free space you have It's possible that you remembered having Pokeballs in your inventory, but they may have been a different type, which would not meet the requirement for Shedinja I hope this clears things up! Kind regards. Hallowglow.

Hello! I'm sorry you're experiencing this inconvenience. To obtain Shedinja, you need to have at least one Poke Ball in your inventory, as well as one free space in your party. Please note that the type of Poké Ball does matter in this case. You specifically need a regular Poké Ball; Great Balls, Ultra Balls, Master Balls, or other types of Poké Balls will not work. Kind regards. Hallowglow.

Hello! I'm glad to hear that the issue has been resolved! Since everything is sorted now, I'll proceed to close this thread. If you need any further assistance in the future, please don't hesitate to contact us again Kind regards. Hallowglow.

Hello! Could you please provide us a list of the Pokémon and items that you believe are missing from your account? Also, please make sure that you are checking the correct account. It is possible that you may be confusing this account with another account that is also linked to the same email address. Once you provide us with the list, we'll be able to look into it further. Kind regards. Hallowglow.

Thank you for your patience and for providing all the information you've gathered so far. For now, we'll need to wait while the appropriate team investigates the issue further. We appreciate your patience and understanding in the meantime. Kind regards. Hallowglow.

Hello! He can be located in Route 3, Route 9, Route 10, or Route 22. Please make sure to check these four locations carefully, including the different areas and paths within each route. The Trial Master Wisdom should be present in one of these locations. I hope this helps you find him and continue with the quest. Kind regards. Hallowglow.

Hello! I can see that you have already submitted your report in the appropriate section. For this reason, I will proceed to close this thread. If you need any further assistance in the future, please don't hesitate to contact us. Kind regards. Hallowglow.

Hello! Since your issue is unrelated to the topic of this thread, please create a separate thread in General Support so we can look into your case individually. Thank you for understanding. Kind regards. Hallowglow.

Hello! Since you have already tried the usual steps, I'd recommend trying one more clean installation on your PC. Please completely remove the game from your PC, including the old downloaded ZIP file, and make sure to clear any remaining game files or cache before downloading and installing the client again from scratch. You can also try using a VPN directly on your PC. If you don't have one, there are some free options available that you can try. If the issue still persists after trying these steps, please contact us again and let us know how it went. We'll see what else we can do to help. Kind regards. Hallowglow.

Hello! No worries at all! Since there is nothing else to discuss in this thread, I will proceed to close it. If you need any assistance in the future, please don't hesitate to contact us by creating a new thread. Kind regards. Hallowglow.

Hello! I'm glad to hear that the issue has been resolved. Since the issue has been resolved, I will proceed to close this thread. If you need any further assistance, please don't hesitate to contact us. Kind regards. Hallowglow.

Hello! I'm sorry for the inconvenience. Please try using an Escape Rope to return to your last visited Pokémon Center. Regarding the PvP battle, could you please confirm whether you lost the battle after all of your Pokémon fainted, or if you surrendered? Surrendering the battle will not move your character to the last visited Pokémon Center. You need to lose the battle by having all of your Pokémon faint in order to be returned to the last Pokémon Center. Please let me know which one happened in your case. Kind regards. Hallowglow.

Hello! As there has been no further activity on this thread, I will proceed to close it. If you need any assistance in the future, please don't hesitate to create a new thread. Kind regards. Hallowglow.

Hello! I'm sorry for the inconvenience. Since you are able to connect to the Gold server normally, please try connecting through a different network, such as switching from Wi-Fi to mobile data or vice versa. Restarting your router may also help establish a different connection. If the issue persists, you can also try using a VPN to establish a different connection to the server. Please let us know if the issue continues after trying these steps. Kind regards. Hallowglow.

Hello! I'm sorry for the inconvenience. Since you are able to connect to the Gold server normally, please wait a few minutes and try connecting to Silver again, as the issue may be temporary. You can also try connecting through a different network, such as switching from Wi-Fi to mobile data or vice versa. Restarting your router may also help establish a different connection. If the issue persists, you can also try using a VPN. Please let us know if the issue continues after trying these steps. Kind regards. Hallowglow.

Hello! From what I can see, this trade was completed without a lending period being set. To submit the appropriate claim, please create a post in the Report Center. Make sure to provide as much evidence as possible regarding the lending agreement and explain the situation in as much detail as possible. This will allow the appropriate team to review the case and assist you accordingly. Kind regards. Hallowglow.

Hello! I'm glad to hear that the issue has been resolved. Since everything has been sorted out, I will proceed to close this thread. If you need any assistance in the future, please don't hesitate to reach out to us. Kind regards. Hallowglow.

Hello! You need to go all the way south through Route 111 Desert. There, you will find the cactus you are looking for. I'm also leaving the link to the Special Items and their locations here again for your reference. Kind regards. Hallowglow.