@Haruyukioand @Headphones are the Lebron James and Kobe Bryant or Lionel Messi and Christiano Ronaldo of PRO Staff. Yall need to give them rewards for MVP
Now about your other mods.... I dont want to put names or screen shots of conversations here but heres the thing:
I understand that you guys chose certain mods based on diversity and what languages they are fluent in. However, when you get a mod who doesn't have the best English reading comprehension and just spout terrible nonsense over and over and are biased in their decisions... you guys lose loyal players due to this. I have been wrongfully banned on so many occasions due to trolls (usually non-american players) who gang up on me spamming toxic troll messages to get a reaction. I react cause I had a stressful day and then they SS the last message box and report me LOL and I get banned and they continue to do this cause there is a huge hole in your policies. I didnt report other players until the 2nd half of my time player pro (been playing since 2016 so only past few years i started reporting). I didnt feel the need to report players who are imbeciles, but then I realized I kinda have to if I want to make sure they don't run havoc on the community since they think they can get away with it. Also the PRO "infraction" record is completely unorganized and terrible. I had many "infractions" count as double and many infractions that I proved to be unwarranted and mods appealed but they still count as infractions on my record? This kind of BS is what made PRO lose tons of loyal players, the server has not grown in popularity in many years because of the aforementioned reasons as well as the many other reasons people here have posted.
No game has a perfect community/staff, we get it. But THIS level of negligence and incompetence is due to there being no motivation provided to the Staff. Staff are not paid and I get it, its a community ran server so having to pay all staff would be rough. However, why not pay the veteran mods that have been providing amazing player service a weekly Pokedollar salary? My boy @Haruyukio doesnt even play PRO much but hes on the forums 24/7. We did not discuss this and he never complained to me about anything, I am just speaking on behalf of amazing mods like haruyukio. They deserve more compensation and by doing so, Walross should be providing this kind of incentive/compensation to his staff because that will improve quality and relations. It all starts at the top for any business, if its all about stuffing $$ in their own pockets and not providing for his team.. then its obvious this crap would happen and I don't put much blame on the staff but the owner of the server who is getting paid $$. Don't have to pay Pro staff with Real life currencies but please compensate them better for their hard work (they deal with constant crap everyday) and maybe have MVP awards each month to those who are as amazing as Haruyukio.