Xylos

Hey kamaleshkl, from time to time we offer the option to change user names. Right not we don't have this option available, the dates are random and it depends how much Admins have to do. I also can't give you any ETA when the next option will be available. Therefore we can not change your name at the moment. We will let you know when we have the option open at our Announcements sub-forum. Regards Xylos

Hey MrChronic and welcome to PRO ^^

Hey Xeneria, I'm sorry for this inconvenience. Thanks for the error log! Please try to start PRO as Administrator and without real time virus protection. Adding PRO to your virus and firewall exceptions may also help. In case it should still not work, please reinstall the whole client. Make sure to delete all previous PRO versions before you do so. If that should not help at all, can you post a new error log in case it is different in any way? Let me know the result.

Hey Hashiramaa, this is the auto updater which allows you to download new patches without downloading a new client. It is normal when the PRO window closes after the download, however, a new window with a Charizard should appear. If it does not appear. Please start it as Administrator and without real time virus protection. Adding PRO to your virus and firewall exceptions may also help. In case it should still not work, please reinstall the whole client. Make sure to delete all previous PRO versions before you do so. Let me know the result.

Hey Mattyboy21, some wifi do block PRO as connection, often school and university networks. Depending if you can't play anywhere or just at a specific spot, that may be the issue. That would be a reason why some wifi is blocking the connection at least. I'm not sure why you can't play with you raw data. Check your Proxy settings and try to play without Proxy. Also your provider may block your connection as PRO works at your home wifi. In this case you can contact them. Let me know if it works. Regards Xylos

Okay. You can try our general troubleshoot as further step: Let me know the result. Also the device you are playing on, In case it should not help. Regards Xylos

Should be fixed now. :)

Okay. You can try our general troubleshoot: In case this should also not help, can you post a screenshot of the error? Regards Xylos

Hey Jnoose, I'm sorry for this inconvenience. Can you please try it again? If needed, start it as Administrator and without real time virus protection. In case it should still not work, please reinstall the whole client. Make sure to delete all previous PRO versions before you do so. Let me know the result. Regards Xylos

Okay, your account should be unmerged now. Make sure to take the right server now. Here again the Merge topic if you have any questions: Merge Information Let me know if everything is fine. Regards Xylos

Hey, another fix came across, which may help you now to start PRO. Try PRO additionally, if needed, as Administrator and without real time virus protection. In case it should still not work, please reinstall the whole client. Make sure to delete all previous PRO versions before you do so. Please create a new topic in case you should still have problems. Open links carefully if not sent by staff! Make sure it is a save website! Just mention that as a dubious link was sent in this topic. Regards Xylos

Hey, I'm sorry for the long waiting time. It depends how much Admins have to do - currently very much. I will forward it again.

Hey fabiocatita, I'm sorry for this inconvenience. Can you please try it again? If needed, start it as Administrator and without real time virus protection. In case it should still not work, please reinstall the whole client. Make sure to delete all previous PRO versions before you do so. Let me know the result. Regards Xylos

Okay, nice. Glad it works now. I will lock this topic now as the problem has been solved. Regards Xylos

Okay. The x64 version should not be an issue. Glad it worked for your new account. Do you still want to this account you created this post? I could search for further solutions if you wish since this case is kinda unique. Regards Xylos

Okay, thanks. Please try to change your password at your Dashboard and make sure it is alphanumerical. Let me know if it worked. Regards Xylos

Alright. I will lock this topic not as everything is fine. :) Have a nice day and good luck for Celebi! ^^

Hey itswoodie, I'm sorry for this inconvenience. Please read our Merge FAQ properly. Especially this part: Let me know if it worked. Regards Xylos

Hey MegaAmbulance, I'm sorry for this inconvenience. Can you please try following: In case nothing helps, let it me know. Regards Xylos

Its ok. Like said, the Lugia Mini Boss must not be defeated. Anyway, it seems it is fine? I would be glad if. :D

Hey, indeed, only battling the Boss is enough for the seen data. The Lugia Mini Boss is only in game in order to have a chance to get the caught data of it. Anyway, I checked your dex and looked if you have battled Boss Thor and you have. The seen data should be in your dex and you can progress. Try to re-log and check your dex again. Let me knot the result. Regards Xylos

Hey Chaumeleon, I'm sorry for this inconvenience. Have you already received a verification e mail? If not, please look at your e mail and click on the activation link. Check your spam folder as well. If no e mail is in your mail account, you could also try to resent the mail on a other browser and/or incognito mode. Here a quote out of our troubleshoot: In case you should already have received a mail, can you give me the exact message when you try to login? A screenshot too but only if possible. Regards Xylos

Hey, to make it quick: it is obtainable. There is no official list (yet?!), but some players have collected some information already. Take a look at this topic for example. Have a great day! :) Regards Xylos

Already recovered. Either it was wrongly visualized at my source or I have over seen it. I have recovered it yesterday. Everything should be fine now. Regards Xylos

Yes, post the screen please.