Xylos

Okay, sounds good so far. Nice to hear. I will lock this topic for now. If that should happen again, please let it us know. Regards Xylos

Hey, I'm sorry for this inconvenience. I was not able to reconstruct the bug. I tried it with my Mankey and it just worked fine. Please try to re-download the client and try it again. Make sure to delete all previous PRO versions before you download a new. Download Page. Regarding your already lost Tm's, I have to inform you that we can not refund any lost items. When you test it again, make sure to use a Tm you may not need or is not very valuable. Let me know your results. Regards Xylos

Can you come online right now? Try to pm me in case you can. In case it should not work this time, please use the proper topic for such requests: Evolution & Deleveling Request Megathread Regards Xylos

Thanks. Please try to re-download the game and try it again. Make sure to delete all previous PRO versions. In case this should not fix it, I will contact someone who can take a further look into your account. Regards Xylos

Hey ikarusheimdall, I'm sorry for this inconvenience. It should be fine now as I moved the stuck Pokémon in your Pc box. If you still have problems with Pokémon stuck in your party or want to have more information regarding this bug, please visit following forum thread: Pokémon Stuck in Party However, it should not happen anymore. Please check if you still have this battle errors. I'm kinda sure it was connected to the stuck Pokémon issue but better go sure. Let me know the result. :) Regards Xylos

Hey ste20090405, I'm sorry for this inconvenience. It should be fine now as I moved the stuck Pokémon in your Pc box. If you still have problems with Pokémon stuck in your party or want to have more information regarding this bug, please visit following forum thread: Pokémon Stuck in Party However, it should not happen anymore. Have a nice day! :) Regards Xylos

Hey arquitecto, I'm sorry for this inconvenience. Since I was not able to reproduce this bug, may I ask how you logged out? (Dc, normal log out, server crash, maintenance) Regards Xylos

No problem. Its nice that you wanted to report this issue. We are always glad to help. I will lock this topic now as everything seems to be clarified. Have a nice day! Regards Xylos

Hey CaptainKaos420, this is not a bug. You don't fulfill the requirements; to be Sinnoh champ. Please try it one more time once you are Sinnoh champ. Do you have any further questions? Regards Xylos

Hey Madtrainer unfortunately it is possible to use very big forum signatures here. We do not have a specific rule regarding the size of signatures. I'm not sure if 'any size but not to big please' is a satisfactorily answer for you, but this is basically all I can tell you as rule at the moment. If you want, you can take a signature, reply at this post and we will tell you what we think. Regards Xylos

Hey WoH408, I'm sorry for this inconvenience. In order to get rid of this issue, please try following: Delete all previous PRO Versions (Should always be done) Clear your app history, browser cache and cookies Reset app permissions Restart your device Download the game again Please also check if you have enough free storage in order to download PRO. Let me know the result. Regards Xylos

Will be fixed with the next server crash, restart or maintenance.

Will be fixed at the next server restart, crash or maintenance.

Hey, so, at which point did you re-log, after the Guardian Battle, after you was in the battle screen against Raikou or at a other part? Also, could you please check your win streak for the Raikou Guardian at any cooldown checker (Celadon Office 2F, Goldenrod City House 1, Slateport City House 1, Canalave House 1)? Regards Xylos

Alright, issue has been solved ingame. Enjoy Hoenn! :) Regards Xylos

Okay, thanks for the screen. :) The main problem now is, that you have to be online in order to be moved since you haven't entered a Poké Center is this region yet. Otherwise it would cause some issues. Let me know when you are online and just in case we miss each other, write down your time zone and your usual online times. A other staff member will try to com online then. You can also contact me on Discord in case you use it: Xylos#3166 Regards Xylos

Okay, nice that you was able to catch your legendary. Thanks for the explanation! That information will help in future. I will lock this topic now as the main issue, progressing in the Latios/as quest, has been solved. Have a nice day. :) Regards Xylos

Hey, feel free to create a Appeal at our Discipline Appeals area in order to know the duration and reason of your ban. In meanwhile, please stay patient. Once created, you can bump your appeal once every 24 hours by a reply at the appeal. As this is stated in our forum rules: I will lock this topic now. Regards Xylos

As the user said it is not relevant anymore, I will lock this topic now. Please check our Merge Faq. If you still should have questions, please create a new General Support topics and we will help you. :) Regards Xylos

Hey Dchen5618, you have to do a little quest line (again) before you can see the expected reporters. Talk to the TV and see that Latias, the blue Pokémon, is still roaming around. You have done that. Now, you have to hunt for Latias in the Hoenn region, Latias can be on ten different locations. Petalburg Maze in north eastern direction. HM01 Cut is required in order to access the maze and HM05 Flash is recommended as it is dark in there. [*]Devon Corporation 3rd floor. [*]Granite Cave. [*]Route 124 Underwater [*]Route 123 at the lake. [*]Shoal Cave in the ice room at low tide. [*]Mossdeep Gym [*]Sky Pillar 5th floor. [*]Victory Road Hoenn [*]Route 134, hidden behinde a rock. Please check this positions, if Latias really is on one of this positions, interact with it and fight it (It Mega evolves and is around level 100-120). => Return to Littleroot Town and see if you can see the reporters. Also, can you tell me if you have done this part already int he past? Let me know the result. Regards Xylos

Very nice! :) Glad we could find the reason. Good luck with catching Latios/as! (Don't forget your sync and buy some Pokéballs :P) I will lock this topic now as the problem is solved. Regards Xylos

Hey XuCian, I'm sorry for this inconvenience. Since you just started the Hoenn region and haven't much progress there, it may create a problem when I just teleport you. Can you remember which House you entered and what you did before? If possible, can you provide a screenshot of your game where you are stuck? Regards Xylos

Hey sigatarius, I'm sorry for this inconvenience. Can you specify your problem a bit more? Raikou appears a few times in the game, of which Raikou are you talking about and in which way did it disappear? Regards Xylos

Hey, thanks for the info. I didn't noticed that you have added a screenshot of that, sorry. :) Can you check this one thing: Regards Xylos

Hey GDarch, I'm sorry for this inconvenience. When you talk to the TV in the Players House in Littleroot Town, what exactly does it tell you. It should mentions a color of the Pokémon, which one is it? I just want to make one thing sure before I contact a Content Scripter which will take a look at this problem. Edit: Also, latios can appear in the Petalburg Maze, not in the Viridian Maze. Can you please make sure if it is in the Petalburg maze? Regards Xylos