Xylos

Hey @Naranjita, Im sorry for this inconvenience. Unfortunaly we can not refund any lost game pogress in case of a server crash, restart or rollback. You can read more about that in Hit by a rollback?. When you think the ammount of time before a maintenance is not enogh to end PvP battles and save their pogress, feel free to create a topic in our Suggestion sub-forum and give us your reasons. I will lock this topic now since its answered. I wish you a good day! Regards Xylos

Hey @super3nino, if you really have all requirements mentioned at the linked topic, try to talk to Prof. Oak at Pallet Town before you go to Celadon and ask for the Old Sea Map again. Let us knowe if it worked or you still cant get the Old Sea Map. Kind regards Xylos

Hey @swekmasta, a Content Scripter is investigating your issue, this could take a while. Please stay patient. Regards Xylos

Hey @dakota21 and sorry for inconvenience. The server where down because of a server maintenance, you can always check the server statues right here. Please stay patient in case the servers are down. However: I wish you a good day! :) Regards Xylos

Hey you two, the server where down at the time you posted your comments, try to log in again. Keep in mind that we have a gostqueue when many players try to login, pleasy stay patient in case you can´t login immediately. Regards Xylos.

In case of a maintenance the server will set into a "maintenance status". While the server is in this status you wont be able to connect to the server and will get a notification ingame and have 10 minutes time to log out before the server goes offline. In this case the server crashed during this maintenance status - phase. Keep in mind that game is in BETA and crashes can happen any time. I hope I was able to clarify that. You can check the server status right here. Regards Xylos.

Hello guys and sorry for inconvenience. Yes the server where down but should be online again. However please do not ask about the server status in the forums, you can check the server status right here. Please stay patient in case of a server crash. In case you can not connect to the server and the server is online check out this thread and try to fix your issue, if you still can´t connect to the server feel free to create a support topic. Unfortunaly server crashes can happen sometimes, we are sorry for that. In case of a server maintenance you wont be able to connect to the server and will get a ingame message in case you are logged in at this moment. Regards Xylos

Hey @destruir, we can restore the Pokémon you deleted by mistake, for that please read this topic and give a reply there. Regards Xylos.

Did you followed this guide as you re-downloaded PRO? Also make sure to delete all old PRO files when you download or re-download a new version of PRO. You can also try to clear out your cache and disable your anti-virus software.

Hey @Byronhide, Im sorry for inconvenience. Thank you for the log! First of all try following steps to solve your issue: In case you tried all this steps and still get this crash message leave a comment at this topic. :) Regards Xylos

Hey [uSER=1790661]Asriel1111[/uSER], Im sorry for inconvenience. When you are loging in is there a message like in the example "Connecting To Server.." or is the client even crashing? Any information could help to solve your issue! :) Regards Xylos.

Hello @xraayc, Im sorry for inconvenience. Try following steps to solve your issue: In case you tried all this steps and still get crashes leave a comment at this topic. :) Regards Xylos

Hey @Ilcazzodishay, You can appeal at the Discipline Appeals sub forum, like GrandWarden mentioned. I will lock this topic now. Have a good day! :) Regards Xylos

Nice to hear! :) I will lock this topic now as the issue is solved. Have a good day! ^.^

Hey @swekmasta and sorry for inconvenience. According to this message it seems like you didnt interacted with the old guy inside of the cave after you fought against the Team Magma/Aqua Grunts. Please take a look inside of the cave and talk to the old man if possible. In case you did and you still have this issue, leave a comment at this topic like you did before. :) Regards Xylos.

Welcome to PRO. :Smile:

Welcome! :Angel:

Welcome to PRO, take your time and enjoy the game. :D

Exactly! All counters are unattached from each other. Now, as the question is answered, I will lock this topic. I wish you a great day! :Grin: Regards Xylos

Hey sarks, dont worry, it is still possible to obtain enogh evolutiones for Latios/Latias! Your Pokédex has at the bottom left corner 3 different counter for Pokémon: the owned data, the seen data and the evolved data. In case you dont have the Pokémon anymore you can catch another, for example, Magikarp and evolve it, it will count as evolution in your Pokédex. You have to evolve the Pokémon on your own account because just to own the evolution doesnt count. This is what you have to do now, evolve all possible Pokémon until you have 344 evolutiones. There is no way you could not be able to get enogh evolutiones for Latias/Latios. Make also sure you dont forget hard to find evolutiones when you check the dex such like: Keep also in mind that following Pokémon are not able to evolve: I hope I was able to help you, feel free to post another comment in case you have more questiones about this topic. Regards Xylos.

Hello [mention]Xadeboldo[/mention], Im sorry for this inconvenience. Unfortunaly we can not refund any items/Pokémon lost by a crash issue or reset cooldown times from bosses. Im sorry for this unlucky rollback but unfortunaly there is nothing we can do in this case. I will lock this topic now as its answered. I hope you have a good rest of the day! Regards Xylos

Hey golpedemestre, like BurdyBurns already wrote, it is not possible to reset your game progress at your account/server as its written in the Issue Guide: I will lock this topic now as its answered, thanks to BurdyBurns for the fast answer. :Grin: Regards Xylos

Hey mitesx21, when you fought against a boss and talk to him, there should be a option to check the current cooldown time. You can also check the current cooldown time by talking to a Cooldown Checker which are located at Celadon Office 2F, Goldenrod City House 1, Slateport City House 1and Canalave House 1, please check the cooldown time and tell us your result. Also, when you talk to Prof. Elm, make sure you hit the requirements to fight against Prof. Elm, you need only level 100 Pokémon in your team, how much doesn´t matter but level 100. In case you dont have to option to check the cooldown or there is currently no cooldown and also have the correct requirements, please post the text which Prof. Elm says here at this topic to have more information about the issue. Regards Xylos.

Hey RaydnT, Im sorry for inconvenience but unfortunaly the server are currently down, please stay patient until the servers get restarted. You can always check the server status right here. I will lock this topic now as its answered. Have a good day. :) Regards Xylos

As mentioned in the forum rules: You can always check the server status right here. However, the game progress is not the same on each server, all Pokémon, items or money you farmed will stay at the server. When you switch the server you have to start from the very beginning. Please stay patient until the server is restarted. Regards Xylos -Locked-