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Travok

Community Coordinator
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Everything posted by Travok

  1. Hi Zelkova, I'm really sorry for the problem you encountered. Please keep in mind that game is in BETA and crashes can happen any time. unfortunately you will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. The developers are always working hard to fix the issues that come up but sometimes they do happen and cause rollbacks. Please note that the world quest is still being tested and improved upon to fix issues with it but crashes can happen. I am sorry this happened to you and you are unhappy with it, however, we cannot compensate people for crashes.
  2. Hi Haw0x, I'm really sorry for the problem you encountered. The developers are always working hard to fix the issues that come up but sometimes they do happen especially with new-ish content such as the world quest. Please keep in mind that game is in BETA and crashes can happen any time. unfortunately you will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. Even though you didn't lose any items/pokemon etc we unfortunately cannot do anything in your case. Please note that the world quest is still being tested and improved upon to fix these issues but there is a risk of this happening currently when doing world quests. I am so sorry this happened to you, however, further action can not be taken for it.
  3. Hi Shotty, please post in this thread when requesting staff help with trades. It is checked regularly by our community coordinator team and if any are available when you are online we will help you with the trade evo. Please read the thread carefully before posting. I've just checked to see if you're online but it seems you are not so this is your best option seeing you are not on at the moment for me to do the trade evo for you.
  4. Thank you Immimo for explaining. Articuno, Zapdos and Moltres quest: https://www.pokemonrevolution.net/forum/topic/131646-url
  5. Hi all, sorry for the inconvenience you all experienced. The servers were down due to technical issues when you tried to log in and was restarted not long after. It was just bad luck you tried to log in when it was down. This sometimes happens and it is usually not down for long when that happens. The developers are always working on improving the servers by fixing any issues that pop up and sometimes have to take the servers down to do this. When the server is taken down for maintenance the staff post in the official discord to let members know and post when it is back up too. If you are not in the official discord channel you can click on this link to join it: https://discord.gg/98pMNxq You can check server status on the discord by using the ^up command in the bots channel. I hope this has helped you and that you are now able to get back into game, if not and it is another problem you're having please let me know and I will help you to the best of my ability. Please also be aware that it is against the forum rules to post about server status I will be locking the thread as per our policy but posted the message I did so that you can use those resources in the future when the server is down. I hope you all have a good day and have no more difficulty getting in game.
  6. Hola Sagitario25, Lo siento si esto es difícil de entender, no hablo español y estoy usando el traductor de google (publicaré en inglés debajo en caso de que usted hable inglés). 1: El espejo mágico se puede comprar en el chat comercial, ya que es un artículo de la tienda de monedas. Sin embargo, no es frecuente que se venda, por lo que es posible que tenga que comprar una cápsula de moneda y usarla para obtener las monedas a fin de comprar una. 2: Las gemas son objetos retenidos que se usan en la batalla, es un objeto de un solo uso que aumenta el daño de un movimiento que es del mismo tipo que la gema en un 30%, la gema se usará después. También se utilizan para conseguir zapdos, articuno y moltres. No se pueden vender a un NPC, pero se pueden vender en el chat comercial a otros jugadores. Espero que esto responda tu pregunta. Si necesita más ayuda, hágamelo saber y haré todo lo posible para responder. -------- I'm sorry if this is difficult to understand, I do not speak Spanish and am using google translate (I will post in English underneath in case you do speak English). 1: The magic mirror can be purchased in trade chat as it is a coin shop item. It is not often found being sold though so you may have to buy a coin capsule and use that to get the coins in order to buy one. 2: The gems are held items used in battle, it is a single use item that increases the damage of a move that is the same type as the gem by 30%, the gem will be used up afterwards. They are also used to get Zapdos, Articuno and Moltres. They cannot be sold to an NPC but can be sold in trade chat to other players. I hope this answers your question. If you need anymore help please let me know and I will do my best to answer.
  7. Dude, you have posted 6 times in 8 hours, that is far too much. ALL staff are volunteers, that means that we may not reply as quickly as you like as we do this in our free time so please be patient. You may bump your post ONCE every 24 hours, anything more than that is just spam and not needed. Also please create your own posts and not revive dead posts from over a year ago if you have any problems. I have checked and it wasn't a loan you did but a full trade. What you need to do is to create a post in the report center subforum and select your server, you need to provide evidence to prove that it was meant to be a loan you did and a trade moderator will handle the case. Hi dude, I am not quite sure what your problem is but it also looks like a trade issue. Please make a post in report center stating the problem and providing any evidence you have. I am now going to lock this thread as people shouldn't have been able to post here in the first place.
  8. Hi dude, I have unmerged the account for you. When you do the merge you need to choose red as your main server to get the bike on silver. If you have any other problems let me know and I will do my best to help.
  9. Hi dude, if it is a hardware issue than I can't help much with that. From what I've seen in the screenshots there shouldn't be anything there stopping you playing pro and the fact that the other suggestions haven't worked does point towards a hardware issue. I'm going to speak with some of the other staff and get their opinions just in case I have missed something and we can help.
  10. Hi, unfortunately, you cannot change your server at the current time. Every so often the Admins will open a name change/account reset/server transfer service but we do not have one running right now. There is no set time when we run this so there is no estimate on when it will happen again. You can keep an eye on the announcements channel on the pro official discord as it will be advertised there when it is next running. For future reference, you can find the topic and the requirements on the name change, account reset & server transfer forum post. Let me know if you have any further questions and I will try to help to the best of my ability.
  11. Hi Wofelita, I'm sorry for the inconvenience you've experienced with this. When you merge accounts you get all the pokemon, items (not including special items like bike), money and coins from both servers but the game progress including special items like bike you will only get from the server you picked as your main. As you do not have the bike on silver and blue but you did on red server (of which I can clearly see upon looking) I can only assume that you accidentally selected blue as your main server when you merged them. There is a way to fix this. You can either continue playing as you have been, I see you've become Kanto champ so I assume you've been playing but you will not have the bike and will need to do the quest to get it again. The second option is that I can unmerge your account and you can then merge it again and select red as your main server so that you are able to get the bike, the downside to this is that you will lose the progress you've made on silver since the merge. Please also be aware that we can only do a unmerge for accounts that haven't done any trades on silver server (of which you are one) and if you do make a trade before the unmerge is done then it will not happen. The choice is up to you dude. Please let me know which you would like to do and if you choose the unmerge I will make it happen (as long as the no trade requirement is kept to).
  12. Hi, I've checked and you have no bans. Are you still unable to log in and did you try logging into silver?
  13. Hi dude, sorry you had a run of bad luck but that is all it was, bad luck. Making a new account will change nothing. RNG is random number generator, which means it is random and luck based. It is the same for all accounts so changing account will not increase your luck. We all have runs of bad luck, it took me 3 bms and 9 days to get a epic modest eevee from safari and after hunting tangela for 3 days with bms I only got 2 hp ice ones and 1 hp fire and all three were very poor ivs. I hope you get lucky soon dude but there isn't anything you can do to improve your luck.
  14. Hi dude, are all your drives up to date as not having updated drives can cause issues with the game. Also what anti-virus do you have? I know you said you have it off as you play other games but even when off some anti-virus can cause problems with the game, I personally have had problems with playing pro when I had AVG even when I had it switched off that didn't go away until I changed my anti-virus.
  15. I'll pm you dude to help you sort this out.
  16. Hi MCUuni, I've had the look and the other posters are correct. As the pokemon in question (I'm guess the Salamence) was caught in Hoenn it will be locked in your PC until you reach the Hoenn region. You will be able to use it during the story in Hoenn region so you do not have to complete the region before getting it but you will need to finish both Kanto and Johto before being able to use the Salamence. If you have anymore questions, please feel free to ask.
  17. Hi dude, sorry for the late reply, I've been busy today. PokeOne is not owned by the same team, it is a different game created by a different team so if you are having trouble playing that game too it could be a hardware issue. Do you have problems playing any other game?
  18. It happens dude. If you are in a guild I'd suggest asking a guild mate who has unlocked day care to take the Clefable to do it for you or someone else you know and trust. If you are not in one then there are quite a few helpful guilds out there. Another option is to ask on in game chat if there's anyone willing to do it for you but there are risks involved with doing it this way as well as most likely having to pay someone for the service. Sorry I cannot be more help dude. I will lock the thread as the question has been answered. Good luck with whichever you decide to do.
  19. Hi Pichilote3, unfortunately we cannot reverse evolutions. However your Clefable can learn the Clafairy moves. At the rear room of the day care buildings is a pre-evo tutor. For 10k per move he can teach moves to Pokemon that their previous forms learn. You need to have the day care building unlocked which can be done by battling and beating Naero boss. You only need to beat him once to unlock it so if you've done it previously you're all set. If there are any other questions I can help you with I'll be happy to answer them.
  20. Hi dude, as the typical fixes are not working for you I'm going to consult with some of the other community coordinators on this issue and will get back to you soon.
  21. Hi Roadtoking, you can reset the password for accounts if you've forgotten them. you go to Pro home page and go to log in at the top right hand side (circled below) and select forgot your password (underlined below) It will send an email to the emaill address linked to the account a link which will let you change the password. If you have any difficulty please let me know and I will try to help some more.
  22. To run in compatibility mode on window 7 you need to: 1. Right click on the pro client or shortcut and click properties from the menu. 2. Click on the compatibilities tab. 3. Click on the "run this program in compatibility mode" tick box. 4. Click the drop down menu and select windows XP. 5. Click on the "run as administrator" tick box. 6. Click OK to accept the changes and run the client. If this doesn't work please let me know and we'll continue to try other ways to get the game running for you.
  23. Can you provide me with some more information before I try to help you solve this issue: Have you played pro on this PC before? Does the game not load up at all, as in cannot access the log in screen? Does it go onto the log in screen but will not let you log in, if so can you tell me what it says when you try to log in? Have you tried running the game with your firewall disabled? Have you tried running the game in compatibility mode? Answering these questions will make it easier for me to help you resolve this issue.
  24. Hi Domonoco, I'm sorry for the inconvenience you're experiencing. Can your computer run the 64 bit client, have you managed to play it on this computer? I notice you said that your flash player is 32 bit, have you tried running the 32 bit pro client?
  25. Hi Animats, unfortunately, you cannot change your username at the current time. Every so often the Admins will open a name change/account reset/server transfer service but we do not have one running right now. There is no set time when we run this so there is no estimate on when it will happen again. You can keep an eye on the announcements channel on the pro official discord as it will be advertised there when it is next running. For future reference, you can find the topic and the requirements on the name change, account reset & server transfer forum post. Let me know if you have any further questions and I will try to help to the best of my ability.
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