Astraea

Hi there, Could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons. Kind Regards, Astraea.

Hi there, A staff member will need to meet you in-game to help you deposit your Pokemon; please let me know when you are able to get on, either by quoting me here or messaging me on Discord: Astraea#0082. Kind Regards, Astraea.

Hi there, Unfortunately, those who got caught up in a clean-up of their data would require a complete server maintenance for their data to be implemented, and PRO staff would need to sift through multiple server backups dating a long time ago to do so. There is only one staff member with such an ability, and those who were cleaned up were accounts that were inactive for a year or more and had 15 hours or less on the account. Therefore, the best we can do for you is offer an account reset and a complimentary 40 coins (to buy clothes or whatever you like) for the inconvenience. This will essentially allow you to completely start over on with the same account. If you previously donated on that account, you may provide proof of transaction and we'll be able to put the coins/items back on your account. Let me know if this is something you are interested in. Kind Regards, Astraea.

Hi there, It appears you haven't merged yet; please do so: Quick Reminder on how to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! Be sure to read the Common Merge Errors FAQ if you have any immediate concerns or questions while doing this. If your question isn't answered there, let me know and I'll do my best to assist you. Kind Regards, Astraea.

Hi there, Apologies for the great delay of response... Unfortunately, those who got caught up in a clean-up of their data would require a complete server maintenance for their data to be implemented, and PRO staff would need to sift through multiple server backups dating a long time ago to do so. There is only one staff member with such an ability, and those who were cleaned up were accounts that were inactive for a year or more and had 15 hours or less on the account. The best we can do for you is offer an account reset and a complimentary 40 coins (to buy clothes or whatever you like) for the inconvenience. This will essentially allow you to completely start over on with the same account. If you previously donated on that account, you may provide proof of transaction and we'll be able to put the coins/items back on your account. Let me know if this is something you are interested in. Kind Regards, Astraea.

Welcome to PRO!

Welcome!

Late welcome, but nice seeing you around!

Welcome to PRO! Like the original games, you must complete the regions in chronological order in whence they were released; so, Kanto, then Johto, then Hoenn, and then Sinnoh.

Welcome!

Hi there, If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here, ensuring that it is alphanumerical. This has been reported to work for a lot of users! Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi there, PRO Staff do not ban arbitrarily; if you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi there, It appears that you've already done the merge and have been able to log in to the Silver server; your Pokemon should be safe. If this is not the case, let me know and be as specific as possible. Kind Regards, Astraea.

Hi there, According to the database, it appears the Sentret is now in your box; is this the case? If so, let me know so I can lock this topic. If not, and you still require assistance with putting it in your box, please let me know or message me on Discord: Astraea#0082. Kind Regards, Astraea.

Solved in-game, have a good day. Kind Regards, Astraea. - Locked -

Hi there, First, please check your alternate accounts for missing Pokemon as you may have transferred those Pokemon to your alternate account and forgot. If you firmly believe that you lost game data, could you please tell me what you exactly lost? From what I see, the merge was completely successful and you kept all your items, Pokemon, etc. The only mount you had on the Blue server was a Shiny Charizard Mount which is now also on your Silver account. Looking forward to your answer, until then, have a good day. Kind Regards, Astraea.

Locked as solved, have a good day. Kind Regards, Astraea. - Locked -

Hi there, This is a bug that happened due to the merge, where some Pokemon in your party was completely random. If you would like the Kanto Pokemon to be moved back to your PC, please let me know as you're unable to deposit them until you defeat the 8th gym. I will need to meet you in-game to solve your issue, so you can respond back with your timezone and availability, or contact me on Discord: Astraea#0082. Kind Regards, Astraea.

Hi there, You cannot catch any Pokemon after you have a Total of 900 Pokemon in your box; the last 100 slots are reserved for trades/boss rewards purposes. You can check your total count by looking at your trainer card. If you have any further questions, feel free to let me know. Kind Regards, Astraea.

Hi there, If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here, ensuring that it is alphanumerical. This is the current only known solution. If this does not work, please let me know. Kind Regards, Astraea.

Glad to hear you've solved the issue; I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Hi there, A staff member will need to meet you in-game in order to help you deposit your Kanto Pokemon; please let me know when you can get online, or alternatively, message me through Discord when you are available; my tag is Astraea#0082. Kind Regards, Astraea.

Welcome!