Astraea

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi there, PRO Staff do not ban arbitrarily; if you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea. Google Translate: Olá, O servidor Red e Blue foi fundido recentemente para compor o Silver Server, e o servidor amarelo agora é renomeado como Gold Server. Portanto, você precisará jogar no servidor Silver se desejar continuar o progresso do seu servidor Red. Você precisará mesclar arquivos de dados do jogo de ambos os servidores para poder jogar no servidor Silver. Você tem a opção de manter as duas contas se tiver 200h de tempo de reprodução em cada arquivo salvo. Por favor, note que mesmo se você jogou apenas em um servidor, você terá que fazer a mesclagem para remover a conta não utilizada do servidor. Você pode fazer isso no painel dashboard. Para obter mais informações sobre a mesclagem, leia as Perguntas frequentes sobre a mala direta do servidor Mesclagem de Servidores FAQ. Por favor, note que algumas contas não poderão se fundir se você tiver mais de 1000 Pokemon combinados, ou se você foi banido em um dos servidores; Nesse caso, você precisará mantê-las como contas separadas. Se você encontrar alguns problemas, não deixe de conferir os tópicos Erros comuns de mesclagem: FAQ antes de fazer outro post. Atenciosamente, Astraea.

Locked as the original poster has finally merged! Have a good day Kind Regards, Astraea. - Locked -

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Please stop spamming and check the links that Xylos gave everyone; there is a step-by-step guide on how to merge your accounts on the Common Merge Error FAQ as well as the Server Merge FAQ. As the original poster has figured out how to merge, I'll now lock this topic and I wish you all a good day! Kind Regards, Astraea. - Locked -

Hi there, I've sent you to your last visited Pokecenter; you should be good to play now! Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on Silver Server, not Gold Server. If you played on either the Red or Blue server, you will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. Feel free to ask any questions not answered or clarified in the main Server Merge FAQ post and I'll do my best to assist. Kind Regards, Astraea.

Hi there, As answered in the Common Merge Error: FAQ: If you don't know how to merge from your dashboard, please check the thread previously linked as it shows all steps; make sure you select the correct main server as well. If you encounter any more complications and it isn't properly addressed in the Merge Errors FAQ, please let me know. Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. If you played on either the Red or Blue server, you will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. You will not lose any game progress, regardless of the server you previously played on. Just make sure you select the correct main server! Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. Feel free to ask any questions not answered or clarified in the main Server Merge FAQ post and I'll do my best to assist. Kind Regards, Astraea.

You need to merge your account to do so. Please check the Common Merge Errors FAQ for a quick guide on how to do that and with any followup issues you may have. Kind Regards, Astraea.

Hi there, Can you double-check and make sure that your merge did not get rolled back? To do so, log onto your dashboard and make sure that the [Merge is required] button is gone. This is what it'd look like if your merging didn't go through:

Hello, Please read the Common Merge Errors FAQ as your issue may be explained or answered there. If it is not, please make a General Support thread and we'll do our best to help you. Kind Regards, Astraea.

Hi, You should be able to log into the Silver server now; go ahead and try it! Kind Regards, Astraea.

Hi there, Changing your password won't fix the issue as it appears to be a loading error on your browser's side. Could you try to use a different browser to access your dashboard? Kind Regards, Astraea.

No problem! As it appears you were able to log in, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Hi there, Please try pressing F5 a few times. If that fails, clear your cookies and browser cache. Let me know if this works. Kind Regards, Astraea.

You can access your dashboard here. Let me know if you have any concerns.

Hi there, If you're unable to find someone to do a friendly battle with, please let me know the name of the server you play on. Kind Regards, Astraea.

Hi there, To be 100% sure, make sure that your merging successfully went through, as a few players' merge was rolled back due to some errors. If you see the [Merge is required] button on your dashboard still, you will need to merge once again. Here's a screenshot of what that would look like: Kind Regards, Astraea.

No, you will not lose any Pokemon, playtime, or pokedollars. Please read the Server Merge FAQ, as the question was already answered there. You will need to merge your Blue account with your Red account, even if you've never played on Red. Quick Reminder on how to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! Kind Regards, Astraea.

Hi there, Just to be 100% sure, you do not see a [Merge is required] button on your dashboard at all? Some merges were rolled back due to an error. This is what it would look like if you haven't yet merged on your dashboard: Kind Regards, Astraea.

Hi there, Please go ahead and change your password here. Make sure that you do not have any special characters in the new password and it is alphanumerical. Sorry for the inconveniences this may cause, but it is the only known solution at the moment. If you still have issues, let me know so I can forward your issue. Kind Regards, Astraea.

Hi there, Please ensure that the password you've changed to is alphanumerical, meaning that there are only letters and numbers only. If the passwords were indeed alphanumerical, let me know so I can forward your issue. Kind Regards, Astraea.

Hi there, If you haven't yet merged your accounts, please do so by logging into your dashboard and it should resolve your issue. If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here. Please ensure the password is alphanumerical. Sorry for the inconveniences this may cause, but it is the only known solution at the moment. Kind Regards, Astraea.