Astraea

Hi there, Could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons. Kind Regards, Astraea.

Hi there, Apologies for the inconvenience; due to sensitive information, I've deleted the image that shows your dashboard. Could you try to change your password here and then try to see if you can log into the Silver server? I know the solution is a bit weird, but it is known to work for some players. Also, please ensure your password is alphanumerical. Kind Regards, Astraea.

Hi there, Your game data is completely safe. The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

As the original poster has caught his Mew, I'll now lock this topic and I wish you a good day~ Kind Regards, Astraea. - Locked -

Hi there, Sorry for the delay of response; a staff member will need to meet you in-game to resolve your issue. If there is a staff member already on while you're playing, feel free to ask them to help you out, otherwise you can quote me with your timezone and what time you can meet me in-game, or personally message me on Discord: Astraea#0082. In my experience, Discord is generally easier for both parties, but it is up to you. Kind Regards, Astraea.

Hi there, AFK stands for "away from keyboard". When someone is AFK in-game, it's because they haven't played in a few minutes despite having the game still running. WTS stands for "want to sell". This is commonly used in Trade chat and is used to communicate to others that you're selling a particular game object. WTB stands for "want to buy". This is another commonly used term in Trade chat—similar to "WTS"—and communicates to others that you're seeking a particular game object to purchase. PM stands for "private message". When you PM someone (or a group of people), the messages you send to one another is only between you the other recipient(s), distinguishing the chat from the main PRO channels. This is particularly useful when you want to chat with a friend or you're making a Trade deal. MS stands for "membership". In PRO, we have multiple types of memberships: If you have any further questions, ask me and I'll do my best to help you out! Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi there, Apologies for the inconvenience; the Hyper Potion was recently nerfed from 200HP to 130HP; the tool tip in-game was not yet updated for this, however. Let me know if you have any further questions and I'll do my best to assist you. Kind Regards, Astraea.

As your issue is solved, I'll now lock this topic and I wish you a good day! Kind Regards, Astraea. - Locked -

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi there, PRO Staff do not ban arbitrarily; if you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea. Google Translate: Olá, O servidor Red e Blue foi fundido recentemente para compor o Silver Server, e o servidor amarelo agora é renomeado como Gold Server. Portanto, você precisará jogar no servidor Silver se desejar continuar o progresso do seu servidor Red. Você precisará mesclar arquivos de dados do jogo de ambos os servidores para poder jogar no servidor Silver. Você tem a opção de manter as duas contas se tiver 200h de tempo de reprodução em cada arquivo salvo. Por favor, note que mesmo se você jogou apenas em um servidor, você terá que fazer a mesclagem para remover a conta não utilizada do servidor. Você pode fazer isso no painel dashboard. Para obter mais informações sobre a mesclagem, leia as Perguntas frequentes sobre a mala direta do servidor Mesclagem de Servidores FAQ. Por favor, note que algumas contas não poderão se fundir se você tiver mais de 1000 Pokemon combinados, ou se você foi banido em um dos servidores; Nesse caso, você precisará mantê-las como contas separadas. Se você encontrar alguns problemas, não deixe de conferir os tópicos Erros comuns de mesclagem: FAQ antes de fazer outro post. Atenciosamente, Astraea.

Locked as the original poster has finally merged! Have a good day Kind Regards, Astraea. - Locked -

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Please stop spamming and check the links that Xylos gave everyone; there is a step-by-step guide on how to merge your accounts on the Common Merge Error FAQ as well as the Server Merge FAQ. As the original poster has figured out how to merge, I'll now lock this topic and I wish you all a good day! Kind Regards, Astraea. - Locked -

Hi there, I've sent you to your last visited Pokecenter; you should be good to play now! Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on Silver Server, not Gold Server. If you played on either the Red or Blue server, you will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. Feel free to ask any questions not answered or clarified in the main Server Merge FAQ post and I'll do my best to assist. Kind Regards, Astraea.

Hi there, As answered in the Common Merge Error: FAQ: If you don't know how to merge from your dashboard, please check the thread previously linked as it shows all steps; make sure you select the correct main server as well. If you encounter any more complications and it isn't properly addressed in the Merge Errors FAQ, please let me know. Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. If you played on either the Red or Blue server, you will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. You will not lose any game progress, regardless of the server you previously played on. Just make sure you select the correct main server! Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. Feel free to ask any questions not answered or clarified in the main Server Merge FAQ post and I'll do my best to assist. Kind Regards, Astraea.

You need to merge your account to do so. Please check the Common Merge Errors FAQ for a quick guide on how to do that and with any followup issues you may have. Kind Regards, Astraea.

Hi there, Can you double-check and make sure that your merge did not get rolled back? To do so, log onto your dashboard and make sure that the [Merge is required] button is gone. This is what it'd look like if your merging didn't go through:

Hello, Please read the Common Merge Errors FAQ as your issue may be explained or answered there. If it is not, please make a General Support thread and we'll do our best to help you. Kind Regards, Astraea.

Hi, You should be able to log into the Silver server now; go ahead and try it! Kind Regards, Astraea.

Hi there, Changing your password won't fix the issue as it appears to be a loading error on your browser's side. Could you try to use a different browser to access your dashboard? Kind Regards, Astraea.

No problem! As it appears you were able to log in, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -