Fluffles

Hello there! Unfortunately you cannot change your username as of now due to the topic being closed. If you'd like to change your username, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference. Sorry for the inconvenience!

Hi there. Please do note that your level 100 pokemon are your Red account. You essentially have to start from the beginning if you choose your Blue account as your main server. Please take note that you keep your pokemon regardless of what account you choose as your main server. Your remaining level 100 pokemon are in your PC. Also, please refrain from spamming staff with private messages as we do not offer private support there.

Hi there. Tarlochan5268's Blue account has 2 hours on it. Are you sure you'd rather switch to your Blue account there instead of the Red account with 423 hours?

Tarlochan5268's main account was Red. You merged the correct account there.

Hi there. I've recovered your Rotom. Can you check that for me? Please be careful next time and use the Restore Pokemon Megathread in the future.

Hi there. Unfortunately we cannot delete your account for you. However, you can always change your email on this account on the Dashboard and make a new account with your email.

Hello there! Unfortunately you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you'd like to transfer servers, you'd have to wait until the Admins open the topic once again. The topic and its requirements can be found here for future reference. Sorry for the inconvenience and I hope you understand!

Hi there. It seems as if you've merged your accounts correctly, is there anything that you are perhaps missing? What made you think you merged the wrong account? You still have all your badges from before.

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress.

Hi there. Can you give me more information on the Swinub that you released? Please give me the Nature or any IVs that you're sure of. A screenshot would've worked best, but describe it to the best of your abilities, please.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

You can see where the pokemon was caught in the Pokemon Information Card of your Noctowl. Can you attach a screenshot of it as I can tell you that PRO doesn't lock pokemon that are caught in the region you're in.

Hi there. If your game freezes when opening up the bag, try to not click anything, as the client should be fine in a matter of seconds. As quoted from the General Support Sticky,

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Please do note that each time you enter a new region, your pokemon from other regions are locked up until you complete the 8th gym. This was to ensure fairness and difficulty when completing each Region. Sorry to disappoint you, but I hope you understand!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Can you try using a VPN or Proxy? Let me know if this works for you.

Thank you for that! Since there isn't much further I can discuss with you, I'll now lock this thread. If you have any further questions, please don't hesitate to ask!

Hi there. Can you please try the following as well as fully restarting your PC? • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager

Hi there. As you are not directly your friend, please tell him to make a post under General Complaints regarding his issue. We cannot disclose his account information to you. Therefore if he cannot access his account, please tell that making an alternate account to be able to post on the forums is fine. I'll be looking forward to addressing his concern then. For now, please let him know what I've said.

No, but it was rather recent. If you haven't updated your client you'll have to download the latest update here!

The OT should now be changed to yours. Can you check that for me please?

Alright, please let me know how it goes for you!