Shinohara

Hi [uSER=1967563]@Schahsada123456[/uSER] I'm sorry for the inconvenience. I would like to inform you that your Magneton has now been deleveled, could you please check that? Remember that Magneton evolves in Magnezone only when leveled up into the Power Plant in Kanto. Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @DdDDOS I'm sorry for the inconvenience. I would like to inform you that this is not a bug but you simply miss the caught data of Celebi, which is required in order to catch Jirachi. Here below all the requirements: 120h Hoenn Playtime Hoenn Champion All possible Kanto, Johto, Hoenn Pokemon caught (Including Mew and Celebi, seen data only for other legendaries) 210 Evolutions For further information about how to catch celebi, you can check our guide: LEGENDARY MEGATHREAD I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Lee2kor1 I'm sorry for the inconvenience. I would like to inform you that in order to update your client you have to do the following: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes, if you have a smartphone, a restart of your device may be required in order to install the application. If you're interested to know what has been changed with the new client, here below there is the changelog: [spoiler=Changelog 04.02.2019] - Added several Valentine forms (not catchable yet). - Added Flashlight for dark caves to Coin Shop. - Added Battering Ram for Headbutt replacement in Coin Shop. - All Headbutt scripts/spawns/drops were updated and are easy to update now. - Female versions for Pokemon are in-game now (Damn, Wobbuffet is sexy now). - Most Cherubi spawns were removed due to the Headbutt update. - The Zombie disconnect is hopefully less now. If you still get it, please report it to me. - Detailed Lighting was renamed to Dynamic Lighting and shouldn't be bugged on Android anymore. - In-game weathers in client shouldn't be bugged anymore (Not talking about PVP). - Forms are shown in select menus, evolutions etc. now (the normal sprite was shown before). - A few client fixes and optimizations. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Stonner I'm sorry for the inconvenience. Could you please tell me what did you do before they disappeared? Is it possible that you used them due to a mistake? Also, Is it possible that you have started the Heatran Quest? Looking forward to your reply, have a wonderful day !

Hi [uSER=2328561]@johnbrasil[/uSER] I'm sorry for the inconvenience. Unfortunately you cannot change your username as of now due to the topic being closed, as you well know. If you'd like to change your username, you'd have to wait until the Admins open the topic once again. The topic can be found HERE for future reference. Unfortunately i cannot give you an estimated time for when changing name will be again available, but you can stay tuned in #announcements of our OFFICIAL PRO DISCORD for further announcements about that and other updates. For what regard changing gender, you can buy a Magic Mirror through the Coins Shop or from other player using the in-game trade chat or the TRADE ZONE of the server you're playing in. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @zaii I'm sorry for the inconvenience. Could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Also, could you try to connect using a different connection? Looking forward to your reply, have a wonderful day !

Hi @Rivenr0th I'm sorry for the inconvenience. It seems like you already battled and defeated Jackson, could you please try to continue with the story and see if you can do that? You should head to Viridian Forest after Viridian City. For further information about Kanto's story you can check our official guide: KANTO WALKTHROUGH Looking forward to your reply.

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

As i cannot offer further support, i will now lock the thread. I'm really happy to see you appreciated the help. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

As i cannot offer further support, i will now lock the thread. I'm really happy to see you appreciated the help. If you have any further questions, please don't hesitate to ask. Also, please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and updates. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

As i cannot offer further support, i will now lock the thread. I'm really happy to see you appreciated the help. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @soydark I'm sorry for the inconvenience. I would like to inform you that the status page of our website currently works fine, but it just takes a bit to update it self and you may need to refresh the page. if you're interested, we're currentlty updating our website as stated on our OFFICIAL PRO DISCORD, but there is not an estimated time for when the update will be complete, however we will make an announce on our discord as soon as it will be done. It is also good to note that it's important to stay tuned on discord as detailed announcements will always be posted there as a way to keep the users informed about the server changes, features, updates, maintenances, etc. I hope what said was clarifying, let me know if something is unclear or if you have any further questions. Have a wonderful day !

Hi @timestone I would like to apologize for the inconvenience and the situation. Unfortunately, i'm sorry to inform you that we cannot refund you of your lost pokemon/progress as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your pokemon/progress and not their pokemon/money/cooldowns. Please, take your time to read below: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, as this one that happened now, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day.

Hi @Jadil I'm sorry for the inconvenience. It seems like you have already completed the SS Anne part, on your Jadil account, and obtained the HM Cut, which you used to beat the 3rd Gym obtaine the Thunder badge. After you have won the Thunder Badge, head East to Route 11. Here you can talk to a karate expert outside of Diglett's Cave and he will move out the way. Pass the cave in order to reach route 2 and head south entering in the stophouse, make sure to have the caught data of 10 different pokemon and talk with the professor oak's aide to obtain flash. Once you have flash, go back to Cerulean City and head east of Route 9 an continue your adventure. For further information about Kanto's story you can check our official guide OFFICIAL KANTO WALKTHROUGH Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @kuu234 I'm sorry for the inconvenience. I would like to inform you that the Underground Treasure ROom and the Undeground Ruins are two totally different maps that are not linked. The Underground Ruins is located in the Trainer Valley, which is a map accessible only after meeting the following requirments: Fought Red at Mount Silver. Completed Subway Quest. Caught data of 120 Kanto Pokemon. 38 Evolved Pokemon. Once you meet the requirements, go to the Saffron/Goldenrod Train Station and take the train to reach the Trainer Valley. After you have reached the Trainer Valley, make sure to meet the following requirements and then, once you met them, go south east. For further info about the Trainer Valley you can check our official guide TRAINER VALLEY. I hope the information provided was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Kentro I'm sorry for the inconvenience. As first, could you please please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Then, if you're on desktop/pc/mac, download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Looking forward to your reply, have a wonderful day !

Hi there I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

Hi @djgerson1503 I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.