Shinohara

Welcome back Lantherion ! Hope you will enjoy the new contents and features !

Hi @peynirekmek I'm sorry for the inconvenience experienced. I just checked your account and it seems like you have 5x Seel in your PC and 3 of them were caught today, is it possible it is one of them? If not, it might be possible that you lost the Pokémon after that crash. In this case, unfortunately, we cannot refund your Seel because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs. It is also good to note that pokemon lost due to crash issues also cannot be found in the database and therefore we cannot recover them anyway. Please also take the time to read the following for future reference: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, for what regard scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day. - Shinohara

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Ta7esh I'm sorry for the inconvenience. I would like to inform you that the only way to get back your rare candies and Master Ball is completing the quest and the interact with Buck to get them back. Unfortunately there is nothing else you can do and we cannot move them for you as it would be unfair to those that find themselves in your same situation and accepted the fact they had to complete the quest to get their items back. I'm sorry to disappoint you but i hope you can understand. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Badhon001 I'm sorry for the inconvenience. I would like to inform you that i've sent you to your last visited Pokecenter. Could you please check if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Popped As i've helped solving your issue in game, i will now close the thread. Please, remember to use the EVOLUTION & DELEVELING MEGATHREAD in case you should need to request a help with a trade evolution in the future. Have a wonderful day !

Hi @bantoi9 I'm sorry for the inconvenience. It seems like you have lost against Jackson and therefore he doesn't want to fight anymore. Do note that If you lose to Jackson then you will have to return to Pallet Town and ask his mom to come and move him. His house is the one next to yours. After that, you are free to continue your story by heading to Viridian Forest You can have a find a complete walkthrough ton Kanto's story here: KANTO WALKTHROUGH - GUIDE If you should have any further questions, please don't hesitate to ask and i'll be here to assist you. Have a wonderful day !

Hi @fouad2001 I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Guilherme455 I'm sorry for the inconvenience. I would like to inform you that your Azumarill has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @Bouvar I'm sorry for the inconvenience. It seems like there was a communication error on our end, i'm sorry about that. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @llopsern I'm sorry for the inconvenience. I would like to inform you that, after accurately checking your account, it seems like you didn't start yet the Lake Trio Quest. Could you please talk to the Professor Rowan in his lab. ? A dialogue that says "Oh yeah! Dawn got something she wants to share with you, ....." should appear. After that, talk to Dawn, she will mention if you have checked the news on the television lately. Return home after you have beaten the Elite Four of Sinnoh, if you didn't already, and speak to the television. After that, you should be able to find the items to obtain the seen data of Dialga, Palkia and Arceus. For further info you can check our official guide LAKE TRIO QUEST - LEGENDARY MEGATHREAD Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @sixo6 I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Drojal I'm sorry for the inconvenience. I would like to inform you that, as you stated, if you would like to have another chance to catch Entei, then you have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him, the requirements and his team : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear or if you have any further questions, have a wonderful day !

Hi @GDarch I'm sorry for the inconvenience experienced. I would like to inform you that we are aware of the issue has been forwarded to the relevant parties that will look into it. As for the moment, there is not any way to check the updated ladder as the issues is being currently worked on. Unfortunately, i am unable to give you an estimated time for when the issue will be fixed but you can keep an eye out on our OFFICIAL PRO DISCORD for further announcements and updates related to PRO. I'm sorry to disappoint you but i hope you can understand. Let me know if you have any further questions. Have a wonderful day !

Hi @Whiteray I'm sorry for the inconvenience. I was not able to replicate the error. Could you please try to delete all your PRO Fiules and then reinstall the latest client that you can download here: PRO DOWNLOAD PAGE Take note that, unfortunately, we cannot restore or refund your TM as it would be unfair to those who experienced your same issue and that have accepted their losses due to bugs. Let me know if you have been able to solve your error and if you have any further questions. Have a wonderful day and Merry Christmas from PRO Staff & Community.

Hi @Ta7esh I'm sorry for the inconvenience. I would like to assure you that none of your item has been lost. Unfortunately, i'm sorry to inform you that in order to get back your x67 rare candies and x1 Master ball that you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. Unfortuantely we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI Let me know if you have any further questions. Have a wonderful day !

Hi @TheSoi I'm sorry for the inconvenience. Could you please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Please, let me know if you have been able to solve your issue. If you have not been able to solve it, could you please attach a screenshot of the Jackson's house where Jackson's mom should be? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @jovensoares I'm sorry for the inconvenience. I would like to inform you that your Weavile has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @Ta7esh I'm really sorry for the inconvenience and the situation. Unfortunately, we cannot make any exception as it would be unfair to those who trained a whole new Pokémon for the quest after failing the first time and that found themselves in your same situation and received a 'no' as an answer. I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Let me know if you have any further questions, have a wonderful day !

Hi @Ta7esh I'm sorry for the inconvenience. I would like to inform you that , unfortunately, we cannot de-level your gyarados as it would be unfair to those who trained a whole new Pokémon for the quest after failing the first time. Also, we offer these services exclusively to make up with failed evolutions as it would be irreversible and make the Pokémon useless. If you would like to re-enter the cave and continue the quest, then you'd have to level another Pokémon keeping in mind that the maximum level usable is 60. I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Let me know if you have any further questions, have a wonderful day !