Shinohara

Hi @Apolar I'm sorry for the inconvenience and to hear you will have to leave the game soon. However, i can assure you that you currently miss the to fight one of the three legendary dogs in their locations. I will post you an image where all of them are, so you can go and check for them. Entei: Johto Safari Mountain Zone (You'll need Rock Smash to get to him) Suicune: Tohjo Falls (You'll need Waterfall to get to him) Raikou: Mt. Silver 3F Please. make sure to check accurately if they are there and take a screenshot as evidence in case they are not there. Looking forward to your reply, have a wonderful day !

Hi @Reapix I'm sorry for the inconvenience. Could you please try to use the item by interacting with the rocks exactly like you would do with a Pokémon having Rock Smash and not by pressing 5? On PC it should be spacebar. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @GodCharlie I would like to apologize for the inconvenience and the situation. Unfortunately, i'm sorry to inform you that we cannot refund you of your lost money/progress as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your money and not their pokemon/money/cooldowns. Please, take your time to read below: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day.

Hi @Apolar I'm sorry for the inconvenience. I would like to inform you that after checking your account it seems like you have battled only 2 Legendary Beasts out of 3. Could you please go in all the location of where the Beasts are located and check which one you miss? You can find them at the following location: Entei: Johto Safari Mountain Zone (You'll need Rock Smash to get to him) Suicune: Tohjo Falls (You'll need Waterfall to get to him) Raikou: Mt. Silver 3F Take note that if you have obtained the seen data in another way, like in PVP, it won't count for the quest. Also, please make sure to take a screenshot of each location in case they should not be there. Looking forward to your reply, have a wonderful day !

Hi @zaii I'm sorry for the inconvenience. I would like to inform you that, unfortunately, we do not offer support for Windows XP users as Pokemon Revolution Online uses Unity as engine and , unfortunately, Windows XP doesn't support Unity. If you would like to play PRO you will have to update your operative system to at least Windows 7 as this is the minimum requirement to play the game. Here below there are the requirements to play the game: I'm sorry to disappoint you but i hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @Nihad7 I'm sorry for the inconvenience. I would like to inform you that SpringDell Hideout Lab is located in Sevii Island 6. Sevii Islands can be accessed only if you have an active membership, which you can buy from the coins shop or from other players using the in-game trade-chat or the TRADE ZONE on the forum by choosing the correct sub-forum of your own server and creating a thread. You can obtain further info about Sevii Island and a complete walkthrough about it by checking our SEVII ISLANDS GUIDE For further info about how to access specific area you can check the post HERE Let me know if you have have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @RavenOltorain I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . Take also note that red/blue servers are now merged into Silver, therefore you cannot transfer your progress between Silver/Gold. If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Ennigy I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. Sine you said your main server was the Blue Server, then if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Ennigy I'm sorry for the inconvenience. Could you please explain what do you mean with activated an old account? Are you referring from merging your Red/Blue account or an account you've registered and never activated? Looking forward to your reply, have a wonderful day !

Hi @SjoerdMans I'm sorry about the inconvenience. Could you please follow the steps HERE to get the activation email resent? Remember to check the junk mail and make sure to the email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help along with google chrome. If you should not reiceve the email yet, could you please try to create an account with GMAIL, YAHOO and OUTLOOK, since they are the most reliable. Let me know if you have been successful in solving your issue and if you have any other questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Khanglop6a4 I'm sorry about the inconvenience. Could you please follow the steps HERE to get the activation email resent? Remember to check the junk mail and make sure to the email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help along with google chrome. If you should not reiceve the email yet, could you please try to create an account with GMAIL, YAHOO and OUTLOOK, since they are the most reliable. Let me know if you have been successful in solving your issue and if you have any other questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

As i cannot offer further support and your questions have been answered, i will now close the thread.I If you have any further questions, please don't hesitate to ask. Have a wonderful day !

As you've checked that you've your coins in your coins shop, i will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Inbaa Thank you for your patience. I would like to inform you that your Birthday Year has been changed to 2004. Please, let me know if you have any further questions. Have a wonderful day !

Hi [uSER=966815]@INmyWAY[/uSER] I'm sorry for the inconvenience. I would like to inform you that i've forwarded this issue to the relevant parties that will look into it. Unfortunately, there is not an estimated time for when the investigation on the issue will be finished, however i will update you through this post once everything will be finished. Please, be patient meanwhile the relevant parties look into the issue and let me know if you have any further questions. Have a wonderful day !

Hi @brunoblazer6 I'm sorry for the inconvenience. Could you please clarify if when you write "command" you mean the controller of a console or similar? Looking forward to your reply, have a wonderful day !

Hi @DeusCloud I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. Since you said that you used to play on the Blue Server, if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @rastobaro I'm sorry for the inconvenience. I would like to inform you that i've checked your account and it seems like you have 100 Coins in your account. Could you please restart your client and check that again? Also, could you please attach a screenshot of the coins shop? Looking forward to your reply, have a wonderful day !

Hi @Yassinlahrach I'm sorry for the inconvenience. I would like to inform you that in order to access the Sevii Islands you need to have a Membership active. You can obtain a Membership Medalion by buying it from the coins shop or from the other players. To buy it from other players you can use the in-game trade chat or the TRADE SUB-FORUM of your own server. For further info about the Membership and its benefits you can check our guide MEMBERSHIP BENEFITS I hope what said was helpful, let me know if you have any further questions. Have a wonderful day !

Hi @Yassinlahrach I'm sorry for the inconvenience. Could you please describe me what is the issue you're experiencing while trying to access them? Also, are you sure that you finished the previous islands before? Looking forward to your reply, have a wonderful day !