Shinohara

Hi there ! I'm sorry for the inconvenience and the delay. Our Developers are currently looking into the issue, as said previously, but to do that they need to check all the backups in order to verify that the loss of money really happened. Unfortunately, this might take 5-7 days of accurate checks as we cannot refund anyone without having evidence of the loss of the money since refunding without any proof would be unfair toward the other players, specially if we are talking about millions. Please, be patient in the while that our developers check the backups and verify the loss of the money and avoid to create spam. We will inform you as soon as all the checks will be completed, thank you for understanding. Have a wonderful day !

Hi @MrAngrySlopeMan I would like to apologize for the inconvenience. Could you please tell me the ID, or what pokemon it was, the pokemon that disappeared from your account? Also, you are able to get Rock Smash in the following locations: Oreburgh City House 2 - $5,000 / Veilstone Dept Store - $3,500 . Are you able to reach them to obtain it? Looking forward to your reply, have a wonderful day!

Hi @juniorferreira I'm sorry for the inconvenience. Could you please interact/talk with the computer behind the Professor Oak in his labs? With that, you should be able to fix your issue and get the articuno seen data. Please, let me know if you have been able to solve your issue. Have a wonderful day !

Hi @EliteArigus I'm sorry for the inconvenience. Could you please tell me what kind of error pop-up when you try to log with the other accounts? Also, could you please tell me the name of the account? Looking forward to your reply, have a wonderful day !

Hi @dragonite999 I'm sorry for the inconvenience. Could you please tell me if you are able to log in the game anyway or if you get any error when you try to log by click on "gold" or "silver"? Looking forward to your reply, have a wonderful day !

Hi @dragonite999 I'm sorry for the inconvenience. Could you please tell me what is the error that pop-up when you try to log in the game? Please, attach a screenshot if possible. Looking forward to your reply, have a wonderful day !

Hi @TexugaXY Thank you for your patience. After an accurate check we were able to verify that you were indeed eligible to obtain the reward. With that said, I have added you a Mysterious Ticket to your inventory in order to solve this issue. Could you please check it and let me know? Have a wonderful day !

Hi @SinLight I'm sorry for the inconvenience and the delay. As stated in the announcement, the BMS / MS / EXP Boosts will be extended soon, however there is actually not an estimated time as for when this happen. Our developer will announce on our OFFICIAL PRO DISCORD when the extension will be made, so please stay tuned there. We sincerely apologize for the delay. Have a wonderful day !

Hi @cleisson176 I'm sorry for the inconvenience. Could you please tell me your operative system (if 64 and 32 bit as well) and the antivirus that you uses? Looking forward to your reply, have a wonderful day !

Hi @Bqeckchen I'm sorry for the inconvenience. The servers were down due to a planned maintenance as announced on our OFFICIAL PRO DISCORD and they are now back online. As the server are now online and the issue has been solved, I will now close this thread. Have a wonderful day

Hi @savage7 I'm sorry for the inconvenience. The servers were down due to a planned maintenance as announced on our OFFICIAL PRO DISCORD and they are now back online. As the server are now online and the issue has been solved, I will now close this thread. Have a wonderful day

Hi @TexugaXY I'm sorry for the inconvenience. I would like to inform you that i've forwarded the issue to tje relevant parties in order to ask their opinion about the issue, as i'm not certain that such a thing can be checked, and make them look into it. Please, be patient meanwhile the issue get looked into. We will update you through this thread as soon as possible. Have a wonderful day !

Hi @Raddish I'm sorry for the inconvenience. I would like to inform you that i've forwarded the issue to our Developers in order to ask their opinion about the issue and make them look into it. Please, be patient meanwhile the issue get looked into. We will update you through this thread as soon as possible. Have a wonderful day !

Hi @painbr I'm sorry for the inconvenience. Could you please try to make it die, restart your client and then try to level it up to evolve it? No worry, if that should not work we can still delevel it without any problem, but please try that first. Looking forward to your reply, have a wonderful day !

Hi there ! I'm sorry for the inconvenience and the delay. I would like to inform you that our Developers are currently working on the case and we will inform you as soon as we will have any info about that. Please, be patient in the while and remember that there is not any estimated time as for when we will be able to provide you any news about this specific case as it might take a bit. We will inform who has to be rewarded and when through our OFFICIAL PRO DISCORD , so you can stay tuned there. Have a wonderful day!

Hi @killuasesin I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET, NAME CHANGE & SERVER TRANSFER. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. If you have not played yet on another server with the same account, for example you played on silver, you can still start a new adventure on gold. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. However, you can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Hi there ! I'm sorry for the inconvenience and the delay. I would like to inform you that our Developers are currently working on the case and we will inform you as soon as we will have any info about that. Please, be patient in the while and remember that there is not any estimated time as for when we will be able to provide you any news about this specific case as it might take a bit. We will inform who has to be rewarded and when through our OFFICIAL PRO DISCORD , so you can stay tuned there. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience and the delay. I would like to inform you that our Developers are currently working on the case and we will inform you as soon as we will have any info about that. Please, be patient in the while and remember that there is not any estimated time as for when we will be able to provide you any news about this specific case as it might take a bit. We will inform who has to be rewarded and when through our OFFICIAL PRO DISCORD , so you can stay tuned there. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience and the delay. I would like to inform you that our Developers are currently working on the case and we will inform you as soon as we will have any info about that. Please, be patient in the while and remember that there is not any estimated time as for when we will be able to provide you any news about this specific case as it might take a bit. We will inform who has to be rewarded and when through our OFFICIAL PRO DISCORD , so you can stay tuned there. Have a wonderful day!

Hi @Xaar I'm sorry for the inconvenience and the delay. Unfortunately, the staff member that handled the previous case has left the staff. Due to that, I currently lack the knowledge about this issue as it seems to be a really specific and special one. Could you please try to describe it as best as you can explaining what happen when you cut the tree? What do you mean with "I can't pass it" ? Are you able to take a video, or a gif, about the issue in order to help me to have a better understanding of the issue? Looking forward to your reply, have a wonderful day !

Hi @Drakoreed I'm sorry for the inconvenience. I would like to inform you that this should not be possible in any way, could you please tell me if you have tried to restart your client already and if you are sure you have not bought any other item or confused yourself with PVE coins? Looking forward to your reply, have a wonderful day !

Hi @Gasty95 I'm sorry for the inconvenience and the delay. Could you please tell me if you have been able to solve your issue or if you are still experiencing it? Looking forward to your reply, have a wonderful day !

Hi @ANALISTAPOKEMON I'm sorry for the inconvenience and the delay. Could you please try to merge your account again from the DASHBOARD and, if you get any error, try again from your smartphone? Please, let me know as well if that should not work and what kind of error pop up when you try to merge. Looking forward to your reply, have a wonderful day !

Hi @kasbarinoo As proper answer has been given in the following thread, ITEM BUYER , I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !