Shinohara

Hi @Scorpinus11 I'm sorry for the inconvenience. The servers were experiencing issues due to technical difficulties of our server provider. However, the issue has now been solved and the server are correctly online. As the issue has been solved, I will now close this thread. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Knuddelteddy I'm sorry for the inconvenience. I would like to inform you that your Pokémon seems to be in your last slo of PC. Could you please make sure to search better typing Aromatisse into the PC and providing the evidence of that? It should be in the last page of the PC. Looking forward to your reply, have a wonderful day !

Hi @SinnohMaster I'm sorry for the inconvenience. I would like to inform you that we were experiencing some technical issue that day. Could you please try now and let me know if you are able to correctly log in the game and play without any particular lag on any of your account? Looking forward to your reply, have a wonderful day !

Hi @Heiying31 I'm sorry for the inconvenience. After checking your account it seems like you have traded the Raichu to an NPC, for example the one in Cinnabar near the fossil reviver. Unfortunately, we are not able to recover your Raichu as that is not a bug and you have many ways to deny the trade once you talk to the NPC. The first when he ask if you are really intending to trade your Raichu, and the 2nd when you choose your Pokémon. Therefore, as you have accepted in both those two steps to trade your Raichu, we are not able to recover it for you as it would be unfair to all the others players that accepted the loss of their Pokémon once traded to any NPC if we would recover your Pokémon and not their. I'm sorry to disappoint you but i hope you can understand, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Entress I'm sorry for the inconvenience. Unfortunately, after checking your account, I was not able to find the Scizor. Could you please provide me the ID of the pokemon if you have it? Looking forward to your reply, have a wonderful day !

Hi @Ryamundo I'm sorry for the inconvenience. After checking your account, it seems like you have been able to solve your issue and log in the game. Could you please confirm then if your issue has been solved and if you have any further questions? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @IRebornAgain I'm sorry for the inconvenience. Regard the second problem, the one where you are stuck in the door, when you experience that issue please just press the round button near the toolbar in the bottom left part of the display and since that's just desync, it should solve the issue. For what regard the first issue, could you please tell me if this still happen or if it has been fixed? Looking forward to your reply, have a wonderful day !

Hi [uSER=1391632]@Puchu1101[/uSER] I'm sorry for the inconvenience. I would like to inform you that the movesets of Shaymin/Shaymin-Sky were all reset and changed into Tackle as there was an issue with Shaymin where the said Pokémon could learn moves that it could technically not learn. Due to that, and the fact that many people had taught their Shaymin moves that it could not learn, we have decided to reset the moveset of all the existing one and apply a fix where now Shaymin can learn just the moveset that it can learns in the original game. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi [uSER=1675531]@shiroiwa[/uSER] I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ EVOLUTION & DELEVELING MEGATHREAD ] ,I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day

Hi @starman2001 I'm sorry for the inconvenience and the delay. After having checking your account, it seems like you have been able to solve your issue and merge your account. Could you please confirm that your issue has been solved or if you are still experiencing the issue? Looking forward to your reply, have a wonderful day !

Hi @chinoguada I'm sorry for the inconvenience. Unfortunately we are not able to verify such thing as we have not a way to check the shop-logs. However, after checking it seems like you have 50k more than what you said, and this means that the money were indeed received by you. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @GabrielWingAxe I'm sorry for the inconvenience. I would like to inform you that your Pancham has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi [uSER=2096018]@MisterAvocado[/uSER] I'm sorry for the inconvenience. I would like to inform you that, after checking with our developers, it seems that the error is on our end. Unfortunately I cannot give you any estimated time as for when it will be fixed, as for now they are currently working no-stop to solve all the server status issues, i hope you can understand. We are unable as well to pass the guild leader to someone else and then pass it back to you, i'm sorry to disappoint you. Once the issue will be solved, we will make an announcement on our OFFICIAL PRO DISCORD , so please be patient in the while. Have a wonderful day !

Hi @Diskuid I'm sorry for the inconvenience and the delay. To proceed with the case, we need the current leader Tutonazo to make a thread about it so we can verify the request. Could you please tell Tutonazo to make a thread about it ? Looking forward to your reply, have a wonderful day !

Hi @Meivys I'm sorry for the inconvenience. The server were down due to technical difficulties, however they are now back online and you should be able to connect. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Nagatsui I'm sorry for the inconvenience. After checking your account it seems like you have been able to catch Latios. Could you please clarify therefore if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Pong65 I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ EVOLUTION & DELEVELING MEGATHREAD ] ,I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day

Hi @imhanjoo I'm sorry for the inconvenience and the delay. As we have discussed on discord, I have closed the thread as you have requested. If you would like to have it re-opened, you will have to make another thread about it. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @NGdevil I'm sorry for the inconvenience and the delay. Could you please tell me if you have been able to solve your issue or if you are still experiencing this? Looking forward to your reply, have a wonderful day !

Hi @mangatoz I'm sorry for the inconvenience. As your issue has now been solved and you have been able to evolve eevee in sylveon , I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @Pong65 I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ EVOLUTION & DELEVELING MEGATHREAD ] ,I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day