Shinohara

Hi @adlerelioterio I'm sorry for the inconvenience. After accurately checking your account, it seems like you currently have 350k (344, in specific) pokedollars in your account and therefore all your money are there. Regard any possible money missing, I would like to inform you that you have also bought 2x Kadabra, 1x Natu, 1x Roserade and a Alolan Marowak. Considering that the money are there, and there are no other trades, it is not possibile that you have lost 350k out of nowhere, and therefore you might just be mistaking. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Dreadstoner I'm sorry fro the inconvenience. I would like to inform you that the requirements for mew are the following: Get 225h+ playtime Be Johto Champion 71 evolved Pokemon ✭ Get Dragon Medallion Get All Kanto Pokemon caught (except that need to be seen) For further info about how to catch a legendary, you can use the LEGENDARY MEGATHREAD. Regard to how get back to the other regions, you have first to complete the entire Hoenn Region and after that you have to go back to Lilycove City and from the dock interact with the Sailor that will ask you 5000 pokedollars to go back to johto or kanto. Let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Drojal I'm sorry for the inconvenience. Unfortunately, as said before, the cooldown reset feature is not perfect and sometimes doesn't work due the way the server crashes. In that case, the boss Nikola didn't get reset because all the players got kicked before the server crashes, due to an error on the server end. Unfortunately, i regret to inform you that we are not able to reset the cooldown of the boss as our TOOLS do not permit us to do that and because it would be unfair to the others that experienced a similar loss of the progress and accepted the fact that we are not able to refund them. It would be also really hard to refund more than 1500 players at each crash and would take a lot of time; time that we are currently using to fix the server crashes and status. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @nhoksim123123 I'm sorry for the inconvenience. I would like to inform you that Lance in the Dragon Den B1F has no cooldown if you lose to him. The only requirement is to have a full a team of level 100. Do note however that in case you should win against him, being a one-time only boss you won't be able to fight him anymore. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @leviaot I'm sorry for the inconvenience. Could you please clarify if the server crashed or not after you have caught it? Looking forward to you reply, have a wonderful day !

Hi @Sanzoku I'm sorry for the inconvenience. I would like to inform you that your Eevee has now been deleveled, could you please check that? To evolve it, please level it up in Route 217 or in the Low Tide Rooms. Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day

Hi @Mukrow I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ REGION LOCKED POKEMON MEGATHREAD ] I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @IqbalMukati I'm sorry for the inconvenience. I would like to inform you that, after accurately checking your account, it seems like you have already taken the tm-toxic in the fiery path. As that is a one-time only item, you won't be able to obtain it anymore from there. Nevertheless, do keep in mind that, quoting our TM & MOVE TUTORS GUIDE , you are able to buy TM-Toxic in Fuchsia City Gym for 2.000 pokedollars. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Ganym I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

HI @Mastercris I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @rockmurda I'm sorry for the inconvenience. I would like to inform you that the tickets will be rewarded during the in-coming week/this week. As soon as everyone remaining in the list will be rewarded with the ticket, we will announce it on our OFFICIAL PRO DISCORD, so please stay tuned there ! I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @ilkapans I'm sorry for the inconvenience. Could you please try to record a video about the issue, upload it on youtube and then link it here? In this way we will have the complete understanding of the situation and the issue, since we currently don't have it right now. Looking forward to your reply, have a wonderful day !

Hi @ramzitoro I'm sorry for the inconvenience. As we have talked in-game and your issue has been solved, I will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @ASCII89 I'm sorry for the inconvenience. I would like to inform you that i've teleported you to your last visited pokecenter. Could you please check if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @ElDestripador I'm sorry for the inconvenience. I would like to inform you that your Volcarona has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Also, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

Hi @Aggs I would like to apologize for the inconvenience experienced and thank you for reporting this possible issue. The issue has been forwarded to our developers that will look into it in order to check there's not any issue. Normally, restarting your client should fix these issues and should help you to evolve your Pokémon without any problem. However, as your pokemon evolve, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread meanwhile our developers will investigate and look into it. Once again thanks for contacting us about this issue and have a wonderful day

Hi @Yellovv I'm sorry for the inconvenience. I would like to inform you that, after checking with our developers, it seems that the error is on our end. Unfortunately I cannot give you any estimated time as for when it will be fixed, as for now they are currently working no-stop to solve all the server status issues, i hope you can understand. We are unable as well to pass the guild leader to someone else and then pass it back to you, i'm sorry to disappoint you. Once the issue will be solved, we will make an announcement on our OFFICIAL PRO DISCORD , so please be patient in the while. Have a wonderful day !

Hi @lopgunny I'm sorry for the inconvenience. I would like to inform you that after checking your lopgunny123 account, it seems like you have obtained the Mewtwo Seen data and you can now continue with the Mew Quest. The other mewtwo that you see is just the Mini-boss one, that is not important for the Mew quest, but that can be fought every 1-4 days (random) to get some mini-reward. The fact that it cannot be battled is just a bug and our content scripter are working on it, however you will be able to fight it in 1-4 days, As for now, you can continue the Mew quest without any problem. I hope the information given provided some clarification, please let me know if you have any furher questions. Have a wonderful day !

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. Once the reward of the last WQ will be given, we will make an announce on our OFFICIAL PRO DISCORD If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @Avaricemimic I'm sorry for the inconvenience. After checking your account, it seems like you have received a level 5 Eeeve from the sergeant and it currently is in your PC in the 19th slot. Could you please check that? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !