Shinohara

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

HI @Mastercris I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @rockmurda I'm sorry for the inconvenience. I would like to inform you that the tickets will be rewarded during the in-coming week/this week. As soon as everyone remaining in the list will be rewarded with the ticket, we will announce it on our OFFICIAL PRO DISCORD, so please stay tuned there ! I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @ilkapans I'm sorry for the inconvenience. Could you please try to record a video about the issue, upload it on youtube and then link it here? In this way we will have the complete understanding of the situation and the issue, since we currently don't have it right now. Looking forward to your reply, have a wonderful day !

Hi @ramzitoro I'm sorry for the inconvenience. As we have talked in-game and your issue has been solved, I will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @ASCII89 I'm sorry for the inconvenience. I would like to inform you that i've teleported you to your last visited pokecenter. Could you please check if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @ElDestripador I'm sorry for the inconvenience. I would like to inform you that your Volcarona has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Also, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

Hi @Aggs I would like to apologize for the inconvenience experienced and thank you for reporting this possible issue. The issue has been forwarded to our developers that will look into it in order to check there's not any issue. Normally, restarting your client should fix these issues and should help you to evolve your Pokémon without any problem. However, as your pokemon evolve, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread meanwhile our developers will investigate and look into it. Once again thanks for contacting us about this issue and have a wonderful day

Hi @Yellovv I'm sorry for the inconvenience. I would like to inform you that, after checking with our developers, it seems that the error is on our end. Unfortunately I cannot give you any estimated time as for when it will be fixed, as for now they are currently working no-stop to solve all the server status issues, i hope you can understand. We are unable as well to pass the guild leader to someone else and then pass it back to you, i'm sorry to disappoint you. Once the issue will be solved, we will make an announcement on our OFFICIAL PRO DISCORD , so please be patient in the while. Have a wonderful day !

Hi @lopgunny I'm sorry for the inconvenience. I would like to inform you that after checking your lopgunny123 account, it seems like you have obtained the Mewtwo Seen data and you can now continue with the Mew Quest. The other mewtwo that you see is just the Mini-boss one, that is not important for the Mew quest, but that can be fought every 1-4 days (random) to get some mini-reward. The fact that it cannot be battled is just a bug and our content scripter are working on it, however you will be able to fight it in 1-4 days, As for now, you can continue the Mew quest without any problem. I hope the information given provided some clarification, please let me know if you have any furher questions. Have a wonderful day !

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. Once the reward of the last WQ will be given, we will make an announce on our OFFICIAL PRO DISCORD If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @Avaricemimic I'm sorry for the inconvenience. After checking your account, it seems like you have received a level 5 Eeeve from the sergeant and it currently is in your PC in the 19th slot. Could you please check that? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Asgardian I'm sorry for the inconvenience. I would like to inform you that this was an error on our end and that it has now been fixed. Could you please try now and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day !

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding

I'm really happy to see that your issue has been solved. Thanks as well to @Reeselover3 for the provided help. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Drojal I'm sorry for the inconvenience. I would like to inform you that what you experienced is normal, and is a feature that has been added to all the reworked bosses as a way to protect against crashes-disconnections. Unfortunately the feature doesn't work at every single crash of the server, this because it is based as well on what kind of crash it was. Sometimes it is possible that the server first kick out all the players and then crash and not resetting the cooldown, meanwhile other times it experience a normal crash where all the cooldown of the reworked boss get reset like it happened in your case. Regard the crashes in general, our developers are working hard to make sure to fix all the possible issues and minimize the amount of crashes, this because we understand that crashes can be frustrating, but however it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @baoquynh3723 I'm sorry for the inconvenience. Could you please tell me what is your request regard those Pokémon? It is unclear what you want to do with those two pokemon. Looking forward to your reply, have a wonderful day !

Hi @SchattenPalkia I'm sorry for the inconvenience. I would like to inform you that ALL your Pawniard have been successfully recovered and they should be in the last slots of your PC. Could you please check that? Keep in mind that there is not a Mass recover and i had to manually recover all of them one by one. Please, be more careful in the future. Also, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @BotSpam I'm sorry for the inconvenience. I would like to inform you that your issue has been forwarded to our Content Scripter that will look into that. Unfortunately, there is not an estimated time as for when the issue will be looked into, however we will personally update you as soon as we will have any information about that. Please, be patient in the while our team look into that. Have a wonderful day !

Hi @xHulk I'm sorry for the inconvenience. Could you check in the first place if Manaphy is still there or it disappeared? Same with Nikola, you should be able to rebattle him. This because both of them, being in python, should be able to have their cooldown reset if the server just experienced a normal crash. Unfortunately, there's as well the possibility that the server experienced a particular crash and that therefore all the players got first kicked and then the server crashed, blocking in this way the reset-cooldown function. Looking forward to your reply, have a wonderful day !