Shinohara

Hi @Achizu I'm sorry for the inconvenience. I would like to inform you that when the connection lost error appear, it means that the server crashed and therefore all the player of the server crashed. Keep in mind that sometimes only gold or only silver can crash. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. With that said, if you are experiencing frequently crashes even if the server is online this mean that the error is on your end and not on server/game end. Therefore, I would like to suggest you to totally restart your connection and reset it/your modem/router. If that should not work and you're 100% sure that the server is online when you get the connection lost, you can try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @cerber345 I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x12 Rare Candies and x3 Master Ball. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @lupin90 I'm sorry for the inconvenience. Could you please tell me what is the error that pop up when you try to log in the game? Looking forward to your reply, have a wonderful day !

Hi [uSER=2016618]@Bashiny[/uSER] I'm sorry for the inconvenience. I would like to inform you that the Mysterious Ticket will be rewarded at the next Maintenance on the server. Please, stay tuned on our OFFICIAL PRO DISCORD to be notified of when the next maintenance will start. However, please be patient as there is no estimated time. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @xXianx I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @SyCoDoNuT I would like to apologize for the inconvenience and thank you for the report. However, I would like to inform you that this is not a bug. Those Team Rocket Grunts have been teleported there from Abra, as the NPC says. If you will interact with the Nurse Joy at the Silph Co. 5F, she will tell you "Abra took care of this floor. Who know where he teleported those team rocket grunts?" You can normally proceed with the story without any problem. You can use this guide KANTO WALKTHROUGH in case you need help in completing it. With that said, as proper information have been given, I will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ EVOLUTION & DELEVELING MEGATHREAD ] ,I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Sanzoku I'm sorry for the inconvenience. I would like to inform you that your Eevee has now been deleveled, could you please check that? To evolve it, please level it up in Route 217 or in the Low Tide Rooms. Looking forward to your reply, have a wonderful day

Hi @George92 I'm sorry for the inconvenience. I would like to inform you that all these issues should have been now fixed. Could you please tell me if you're still experiencing them? Looking forward to your reply, have a wonderful day !

Hi @pikachudig Firt of all welcome back to PRO ! Regard your coins, I would like to inform you that they were given as a compensation during the mid of 2018. In fact, each account were given 40 coins per server. That means 40 on yellow, 40 on blue and 40 on red. Considering that the coins are now shared between servers (you can buy a CC on gold and use the coins on silver) and that gold and blue have been merged, they have been fused together and that's where 120 coins came out from (40+40+40). I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @WRPandaa I'm sorry for the inconvenience. Could you please tell me which is the account you're experiencing this issue with? Looking forward to your reply, have a wonderful day !

Hi @Mamou I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to our Content Scripter Team that fixed it. Could you please check now if you are able to continue with the story and if Cynthia's mother is now visible? Looking forward to your reply, have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @ArkhAngell I'm sorry for the inconvenience. Could you please tell me if you are then able to log back into the game instant after you get disconnected? If not, what is the error that pop-up when you try to log in the game? Looking forward to your reply, have a wonderful day !

Hi @crzbeelzebub I'm sorry for the inconvenience. I would like to inform you that all the Pokémon that you evolved have a yellow star in the pokedex. This feature has been developed exactly to help players realize what they have yet to evolve and what they evolved already. The maximum amount of evolutions possible should be 355, and you currently miss only 5 right now. Unfortunately it is really hard for us to check what exactly you are missing, it would really take hours. However, checking it with your pokedex should not take more than 10 minutes. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Kaneki1610 I'm sorry for the inconvenience. After looking into your account it seems like Kaneki1610 has just 11 hours on the silver server. That means that if that's not the progress you're looking for, you're just mistaking account and therefore your progress is on another account. With that said, are you sure that Kaneki1610 is your main account? Looking forward to your reply, have a wonderful day !

Hi @A1catraz I'm sorry for the inconvenience. I would like to inform you that to teach Earth Power to your Shaymin you have to change the form of your Shaymin interacting with the obelisk in route 224. After that, you should be able to relearn earth power through the move relearner and then you can switch back to its sky form. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @Jiraya97 I'm sorry for the inconvenience. After checking and testing it personally, It seems like there is no problem with the Drought ability. Due to that, could you please attach a video of a battle in order to show me that? Looking forward to your reply, have a wonderful day !

Hi [uSER=2309797]@Vitkar[/uSER] I would like to apologize for the inconvenience and thank you for contacting us. After checking your account it seems like you have battled only 2 Legendary Beasts out of 3. It is possible that you may have to refight them again, as the quest may reset them in their locations. Therefore, could you please go in all the location of where the Beasts are located and check which one you miss? You can find them at the following location: Entei: Johto Safari Mountain Zone (You'll need Rock Smash to get to him) Suicune: Tohjo Falls (You'll need Waterfall to get to him) Raikou: Mt. Silver 3F Please. make sure to check accurately if they are there and take a screenshot as evidence in case they are not there. Looking forward to your reply, have a wonderful day !

Hi @nhamsunggks258 I'm sorry for the inconvenience. I would like to inform you that days ago there was a bug due on our end where players could see where they had 100 coins but it was just a visual bug. Therefore, even if you could see 100 Coins, you had not them and therefore could not use them. Unfortunately we are not able to check what did you buy with your coins as there's not a shop-log. However, it is impossible that coins disappear from your inventory randomly. This means that you must have bought something, like a mount or clothes or a mount such as the Shiny Glaceon Mount, the Shiny Charizard or something similar. In case you didn't buy anything, considering we cannot check, it just means it was a visual bug as mentioned above. Please, let me know if you have any further questions. Have a wonderful day !

Hi @Max26 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Ragepyre I'm sorry for the inconvenience. If when you're trying to connect to the game, despite it is online, you get a "Can't connect to the server" message, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !