Shinohara

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @damausindahaus I'm sorry for the inconvenience. Could you please tell me what is the account you are trying to recover? Looking forward to your reply, have a wonderful day !

Hi @AmberleeMoon I'm sorry for the inconvenience. I would like to inform you that it is not possible to send your MS Medalion through letter/mailbox. In fact, in your account AmberleeMoon, it doesn't exists any trade-letter sent/received for what regard that. Also, considering that you currently have an MS Active, it is highly possible that you're just mistaking and you activated it already. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Also, you didn't waste my time, we will be here everytime you and our community will need help for any kind of topic. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @leviaot I'm sorry for the inconvenience experienced and for your loss. I regret to inform you that, as you had just caught the pokemont, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Also, i'm sorry to inform you that, unfortunately, we cannot refund you giving you a new rotom as it would be unfair to all the other users that accepted the loss of their progress due to crashing, regardless if on our end or theirs, if we would refund you and not them. Also, our tools currently do not permit us to manually reset the cooldown of the boss and give back the consecutive wins, as they currently lack of this feature. Please, take your time to read below: Lost by crash issues (Including disconnections and rollbacks) We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. As of now, the developer mad a lot of improvements where the server can stay online even 24 hours without crashing, however the work will continue in order to improve that even more. I'm sorry about your loss and I'm sorry to disappoint you, but i hope you can understand. I hope the given information provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you.

Welcome back on PRO ! We are happy to have you back !

Welcome to Pokémon Revolution Online ! Hope you enjoy the game !

Welcome to Pokémon Revolution Online ! Here there is a little introduction to the forum and all of the most useful things you can find on it: First of all, I would like to invite you to join our OFFICIAL PRO DISCORD if you haven't already. This is where all of our community pass their time chatting with each other, knowing each otehr and having fun together. If you should need any kind of help during your adventure, such as to complete the story or to understand a specific mechanic of the game, you can check the GAME GUIDES SUB-FORUM and as well make a post in our GENERAL SUPPORT where you will be able to receive the direct help of the staff members and the community. We do also have a wiki which is still being worked on and updated but that contains a lot of information. You can access from here if you are interested: PROWIKI . If you should experience any kind of bug during your adventure, feel free to report it in the BUG RESOLUTION CENTER and we will provide you an help as soon and fast as possible. For any kind of complaint, or private topic that you want to keep private between you and staff, you can use the GENERAL COMPLAINT AREA which is a private sub-forums where only you and staff members will be able to read the thread you will create. If you should experience anyone breaking the rules, make sure to report them in the REPORT CENTER making sure to add all the proper evidences of the infractions, and we will take immediate action. For any donation issue or coins issue you can make a post in the DONATIONS & COINS ISSUES SUB-FORUM and our admin will provide you help as soon as possible. With that said, once again welcome in the game !

Welcome to Pokémon Revolution Online ! <3

Hi @vinigato I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge. It is possible that you may need to change password more times, therefore could you please try to change password again? Please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @DarkPulseP I'm sorry for the inconvenience. I would like to inform you that it's impossible to lose your progress as no account get reset. I also checked your account and it doesn't seem you had any particuklar pokemon or item on the account DarkPulseP. In fact, you just had 3 hours of gameplay. With that said, the only thing possible is that you're mistaking account and that DarkPulseP is not your main account. Could you please try to remember any other account that you had? Looking forward to your reply, have a wonderful day !

Hi @Chrown I'm sorry for the inconvenience. Could you please tell me your windows version and verify that you have your windows and graphic driver updated? Also, please make sure to have the latest version of .NET Framework installed on your PC. Looking forward to your reply, have a wonderful day !

Hi @ilkapans I'm sorry for the inconvenience and the delay. Providing and answer took more time since this issue is really rare and we needed to talk to the developers. Unfortunately, I'm sorry to inform you that we are not able to provide a fix to your issue as for now. This because the issue is a really rare one and that to be fixed require the entire battle-pvp code rework. The rework of the battle-pvp code is currently being made, this in order to fix any possible move/ability/item and battle issue of the game, however there is not any estimated time as for when it will be completed. Once the battle-pvp code rework will be finished, we will inform all of our community making an announcement on the OFFICIAL PRO DISCORD . I'm really sorry to disappoint you and not be able to provide a fix to your issue. Let me know if you have any further questions. Have a wonderful day !

Hi @LuuQas I would like to apologize for the inconvenience and thank you for the report. However, I would like to inform you that this is not a bug. Those Team Rocket Grunts have been teleported there from Abra, as the NPC says. If you will interact with the Nurse Joy at the Silph Co. 5F, she will tell you "Abra took care of this floor. Who know where he teleported those team rocket grunts?" You can normally proceed with the story without any problem. You can use this guide KANTO WALKTHROUGH in case you need help in completing it. I hope the information given provided some clarification. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @edwardos83400 I'm sorry for the inconvenience. Unfortunately, even asking to a native french staff member to translate the text, we were not able to understand what is the issue that you're experiencing. Could you please clarify what is the issue you're experiencing and if you have been able to fix it or not? Looking forward to your reply, have a wonderful day !

Hi @YnGSnow23 I'm sorry for the inconvenience. I would like to inform you that it is not possible to drink the captain's potion as it is not a normal potion but is more something you cannot interact with, so no worry. what you have to make sure to do in order to complete the SS Anne Quest is is the following: Talk to the doctor in the kitchen and offer to help him cure the captain. When you show him the Pecha berry he will tell you to go the second floor and meet Jenson. [spoiler=Doctor In the Kitchen] After that go to the second floor and enter the room on the far right. [spoiler=Jenson Room] Talk to Jenson, which is the NPC in that room portrayed in the spoiler above and he will redirect you to the ballroom where you have to find Blissey. In order to find Blissey, go to the ballroom and head to the upper floor where you will find it. Talk to it and it will disappear and leave you with the secret potion. You can find Blissey in the area you can see in the spoiler below [spoiler=Blissey's Location] Now you can return to the second floor and find the captain and deliver him the potion. For further info about Kanto's Story you can check our OFFICIAL KANTO WALKTHROUGH/GUIDE Please let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Achizu I'm sorry for the inconvenience. I would like to inform you that when the connection lost error appear, it means that the server crashed and therefore all the player of the server crashed. Keep in mind that sometimes only gold or only silver can crash. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. With that said, if you are experiencing frequently crashes even if the server is online this mean that the error is on your end and not on server/game end. Therefore, I would like to suggest you to totally restart your connection and reset it/your modem/router. If that should not work and you're 100% sure that the server is online when you get the connection lost, you can try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @cerber345 I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x12 Rare Candies and x3 Master Ball. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @lupin90 I'm sorry for the inconvenience. Could you please tell me what is the error that pop up when you try to log in the game? Looking forward to your reply, have a wonderful day !

Hi [uSER=2016618]@Bashiny[/uSER] I'm sorry for the inconvenience. I would like to inform you that the Mysterious Ticket will be rewarded at the next Maintenance on the server. Please, stay tuned on our OFFICIAL PRO DISCORD to be notified of when the next maintenance will start. However, please be patient as there is no estimated time. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @xXianx I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @SyCoDoNuT I would like to apologize for the inconvenience and thank you for the report. However, I would like to inform you that this is not a bug. Those Team Rocket Grunts have been teleported there from Abra, as the NPC says. If you will interact with the Nurse Joy at the Silph Co. 5F, she will tell you "Abra took care of this floor. Who know where he teleported those team rocket grunts?" You can normally proceed with the story without any problem. You can use this guide KANTO WALKTHROUGH in case you need help in completing it. With that said, as proper information have been given, I will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !