Shinohara

Hi @DiegoHargreaves I'm sorry for the inconvenience. Unfortunately i regret to inform you that we do not plan to add the posibility to name your Pokémon, as that is a system that can be easily abused. Quoting our SUGGESTIONS MEGATHREAD: I'm sorry to disappoint you but i hope you can understand. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Ulooy I'm sorry for the inconvenience. Could you please tell me what antivirus do you use, your windows version (10, 8, 7) and if 64bit or 32 bit? Looking forward to your reply, have a wonderful day !

Hi @callidus I'm sorry for the inconvenience. I would like to inform you that, after checking your account, we have found the issue and it should now be fixed. Could you please try to talk again with the NPC and check if you can access Sootopolis? Looking forward to your reply, have a wonderful day !

Hi @Yuicchi I'm sorry for the inconvenience. Unfortunately, i regret to inform you that unfortunately we are unable to refund you of your Master ball as we are unable to verify if you really used it or not, and if you if did it for a mistake, as our TOOLS do not permit us to do that. Also, if we would refund you of a new Master Ball without any evidence of it, it would be unfair to all the others that experienced a loss of their progress and accepted the fact that it could not been refund However, quoting our ITEM GUIDE, you can obtain a master ball in the following ways:; I'm sorry to disappoint you, but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @ahpoke I'm sorry for the inconvenience. Could you please try to open your in-game settings and move the GUI SCALE totally to left or right? In case, none of that work, please try to move it until you will find the one that should fix your text. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Kemonius I'm sorry for the inconvenience. Could you please tell me if you are still experiencing this issue? Looking forward to your reply, have a wonderful day !

Hi @Risalin I'm sorry for the inconvenience. As this issue is being handled personally by the founder of the game and senior admin HERE, I will now close the thread. If you have any further questions, please do not hesitate to ask. Have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @wAkKiTo I'm sorry for the inconvenience and the delay. I would like to inform you that the issue has now been solved and you should now be able to access the tutor heaven without any issue. Could you please check it? Looking forward to your reply, have a wonderful day !

Hi @Sadness04 I'm sorry for the inconvenience and the delay. I would like to inform you that the issue has now been solved and you should now be able to access the tutor heaven without any issue. Could you please check it? Looking forward to your reply, have a wonderful day !

Hi @GlogS I'm sorry for the inconvenience. I would like to inform you that the issue has now been solved and you should now be able to access the tutor heaven without any issue. Could you please check it? Looking forward to your reply, have a wonderful day !

Hi @SalemZEROO I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

HI @Sharazun I'm sorry for your inconvenience; I would like to inform you that, unfortunately, our controller feature isn't perfect. However, could you please try to disable the option "allow controller" and use a program like JoyToKey to map the controller, like this: Please, try that and let me know if it solves your issue. Looking forward to your reply, have a wonderful day!

Hi @Spyretos I'm sorry for the inconvenience. This happened because you switched your display resolution. Could you please try to follow the here below procedure in the given order: Delete every single file of PRO Change back your resolution to 1280x1024 Restart your PC Redownload the latest client from HERE Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Saskiarose2017 I'm sorry for the inconvenience. Could you please tell me what antivirus do you use, your windows version (10, 8, 7) and if 64bit or 32 bit? Looking forward to your reply, have a wonderful day !

Hi @Nakofum I'm sorry for the inconvenience. Could you please try to interact with the Tutor Heaven and let me know if the issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Tailamaine I'm sorry for the inconvenience. I would like to inform you that, after checking with our developers, it seems that the error is on our end. Unfortunately I cannot give you any estimated time as for when it will be fixed, as for now they are currently working no-stop to solve all the server status issues, i hope you can understand. We are unable as well to pass the guild leader to someone else and then pass it back to you, i'm sorry to disappoint you. Once the issue will be solved, we will make an announcement on our OFFICIAL PRO DISCORD , so please be patient in the while. Have a wonderful day !

Hi @MrKarpKarp I'm sorry for the inconvenience. I would like to inform you that, after checking with our developers, it seems that the error is on our end. Unfortunately I cannot give you any estimated time as for when it will be fixed, as for now they are currently working no-stop to solve all the server status issues, i hope you can understand. We are unable as well to pass the guild leader to someone else and then pass it back to you, i'm sorry to disappoint you. Once the issue will be solved, we will make an announcement on our OFFICIAL PRO DISCORD , so please be patient in the while. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Claytonp57 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @kiradacash I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day !