Shinohara

Hi [uSER=2350612]@w11dg3t[/uSER] I'm sorry for the inconvenience. It's possible that the server had an issue and were going offline. However, it seems like everything works as intended now. Could you please tell me if everything has been sovled and you are able to play normally without any issue? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @AirBlader I'm sorry for the inconvenience. Could you please tell me if you are still experiencing this issue? Looking forward to your reply, have a wonderful day !

Hi @idyma I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Totally disable your antivirus and firewall Download the latest client from PRO WEBSITE DOWNLOAD Place the folder of your client into your documents or downloads, not directly into the disk Run the game with administrators power Do note that sometimes a restart of your device may be required in order to delete/install the application. Also, in case it should work, remember to re-activate your antivirus and firewall and add an exception to the PROClient folder. Looking forward to your reply, have a wonderful day!

Hi @Topanga I'm sorry for the inconvenience. It seems like you're trying to access the game using an old version of the client, which is not possible. In order to be able to access the server, you need to download the latest client from PRO WEBSITE DOWNLOAD. Please, make sure to delete the old client and all the remaining files in order to not experience any issue with the new client. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @dudubis I'm sorry for the inconvenience. Unfortunately we are unable to refund you the item as we cannot verify if such an item really existed as such information is not contained in our database because the rollback loaded a older version of the save-data exactly because the crash blocked it to save the most recent one. As we cannot verify that, if we would refund you giving you a new deep sea tooth it would be unfair to all the other users that experienced and accepted a loss of their progress due to crashing, regardless of on our end or theirs, if we would refund you and not them. Please, take your time to read the following: If you are interested in finding a deep sea tooth, here below, quoting our ITEM GUIDE, there are all the places where you can obtain one: Deep Sea Tooth Location: - Rocksmash Spots at Love Island. - A NPC reward at Slateport Museum after you have done the Abandoned Ship Quest. - May be held by some wild Pokémon: #Pokemon Map Area Daytime Rarity MS Level Clamperl Route 221 Surf/Fish (Super Rod) M/D/N Tier 6 No 28-32 Clamperl Route 40 Fish (Good Rod) N Tier 5 No 15-21 I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. I'm sorry to disappoint you but I hope you can understand.Please, let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @nhoksim123123 I'm sorry for the inconvenience. Could you please tell me what is the error-message that pop-up when you try to login ? Looking forward to your reply, have a wonderful day !

Hi @Baker1313 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day !

Hi @hahahaka I'm sorry for the inconvenience. I would like to inform you that, after discussing it within the staff team, it has been decided that damn is not vulgar or offensive in any way. In that case, damn is used as a way to express anger or frustration. In specific, our Content Scripter, wanted to mention the fact that Karen is saying that because the kids ruined her vacation. With that said, the text will remain unchanged. I hope that the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @OSCURAX I'm sorry for the inconvenienice. I regret to inform you that Nikola is the only way to make a legendary spawn again once you disconnect, crash or kill it in a battle. Unfortunately, i cannot respawn Registeel for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch a legendary after a crash or a disconnection, regardless of on our end or theirs. Therefore, if you would like to have another chance to catch Registeel you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions, have a wonderful day !

Hi @oloo I'm sorry for the inconvenience. I'm happy to inform you that, as we have verified and collected evidences that you really lost the item by releasing a pokemon that was holding it, we have added to your inventory another Choice Specs. Could you please check it? Looking forward to your reply, have a wonderful day !

Hi @Pyros1991 I'm sorry for the inconvenience. I would like to inform you that, after checking with our developers, it seems that the error is on our end. Unfortunately I cannot give you any estimated time as for when it will be fixed, as for now they are currently working no-stop to solve all the server status issues, i hope you can understand. We are unable as well to pass the guild leader to someone else and then pass it back to you, i'm sorry to disappoint you. Once the issue will be solved, we will make an announcement on our OFFICIAL PRO DISCORD , so please be patient in the while. Have a wonderful day !

Hi @Malandrael I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Ulooy I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Totally disable your antivirus and firewall Download the latest client from PRO WEBSITE DOWNLOAD Place the folder of your client into your documents or downloads, not directly into the disk Run the game with administrators power Do note that sometimes a restart of your device may be required in order to delete/install the application. Also, in case it should work, remember to re-activate your antivirus and firewall and add an exception to the PROClient folder. Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @DiegoHargreaves I'm sorry for the inconvenience. Unfortunately i regret to inform you that we do not plan to add the posibility to name your Pokémon, as that is a system that can be easily abused. Quoting our SUGGESTIONS MEGATHREAD: I'm sorry to disappoint you but i hope you can understand. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Ulooy I'm sorry for the inconvenience. Could you please tell me what antivirus do you use, your windows version (10, 8, 7) and if 64bit or 32 bit? Looking forward to your reply, have a wonderful day !

Hi @callidus I'm sorry for the inconvenience. I would like to inform you that, after checking your account, we have found the issue and it should now be fixed. Could you please try to talk again with the NPC and check if you can access Sootopolis? Looking forward to your reply, have a wonderful day !

Hi @Yuicchi I'm sorry for the inconvenience. Unfortunately, i regret to inform you that unfortunately we are unable to refund you of your Master ball as we are unable to verify if you really used it or not, and if you if did it for a mistake, as our TOOLS do not permit us to do that. Also, if we would refund you of a new Master Ball without any evidence of it, it would be unfair to all the others that experienced a loss of their progress and accepted the fact that it could not been refund However, quoting our ITEM GUIDE, you can obtain a master ball in the following ways:; I'm sorry to disappoint you, but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @ahpoke I'm sorry for the inconvenience. Could you please try to open your in-game settings and move the GUI SCALE totally to left or right? In case, none of that work, please try to move it until you will find the one that should fix your text. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Kemonius I'm sorry for the inconvenience. Could you please tell me if you are still experiencing this issue? Looking forward to your reply, have a wonderful day !