Shinohara

Hi @Lynielzak I'm sorry for the inconvenience. I would like to inform you that when you start to play the story of a region, you will be able to use only the Pokémon native of that region, meanwhile all the one native of other regions will be locked in your pc until you have the 8th badge of the region you're playing. For what regard the Pokémon native of regions not unlocked yet, you will have to first complete them instead. Therefore, as you're currently playing Johto's story, you will be able to use only Johto's Pokémon. When you will obtain the 8th badge of Johto, your Kanto Pokémon will be unlocked. Do note that even if your friend should trade your Pokémon that are not native of Johto, they will be sent to your PC and locked and we won't be able to move or unlock them. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Kurohiku I'm sorry for the inconvenience. Unfortunately we are unable to refund you of the lost item as the items get automatically deleted once you release a Pokémon that is holding them. It would have been different if it was an item that could not be deleted (e.g Choice items), but since Soothe Bell is an item that can be deleted, we have no way to verify if the Pokémon was really holding it or if you really had one you have deleted it.. As we cannot verify that, if we would refund you giving you a new Soothe Bell without having any evidence proof of the events, it would be unfair to all the others users that accepted the loss of their items once they released their Pokémon holding them. I'm really sorry to disappoint you. However, you are able to obtain another Soothe Bell, quoting our ITEM GUIDE, in the following ways: Location: - National Park - Hidden. - One time gift from Tiggus at Celadon Office 3F - May be held by some wild Pokémon: Code: #Pokemon Map Area Daytime Rarity MS Level Aipom Route 42 Land M/D/N Tier 6 Yes 14-16 Crobat Dragons Den Land M/D/N Tier 6 No 50-54 Golbat Cerulean Cave 1F Land M/D/N Tier 1 No 60-64 Golbat Dragons Den Land M/D/N Tier 1 No 49-53 Golbat Mt. Silver Moltres Chamber Land M/D/N Tier 1 No 45-52 Graveler Mt. Silver Moltres Chamber Land M/D/N Tier 1 No 45-52 Graveler Mt. Silver Upper Mountainside Land M/D/N Tier 1 No 52-55 Hoothoot Route 38 Land N Tier 1 No 15-17 Noctowl Ilex Forest Land N Tier 3 No 5-9 Zubat Union Cave B1F Land M/D/N Tier 2 No 6-10 Zubat Union Cave B2F Land M/D/N Tier 1 No 6-10 Once again, i'm really sorry to disappoint you, but I hope that you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @DarknessDTN I'm sorry for the inconvenience. We are currently looking into this issue in order to have a better understanding of that. Please, be patient in the while. Unfortunately, there is not an estimated time as for when the issue will be solved, however I will personally update you as soon as we will have any further information regard this issue. Please, be patient in the while. Have a wonderful day !

Hi @DarknessDTN I'm sorry for the inconvenience. As you have already created a thread regard that and that is currently being checked, please refrain from spamming threads and wait for a reply on the main one. Remember that spamming threads about the same topic is strictly forbidden, so please refrain from doing it. As this issue will be handled on your main thread, I will close this one. Have a wonderful day !

Hi @Jeque I'm sorry for the inconvenience. I would like to inform you that we were not able to replicate the error. However, we will keep investigating it. Could you please tell me in the while if your issue has been solved and you have been able to take back some of your Pokémon from your PC? Looking forward to your reply, have a wonderful day !

Hi @TheMasterRiolu I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi [uSER=2350612]@w11dg3t[/uSER] I'm sorry for the inconvenience. It's possible that the server had an issue and were going offline. However, it seems like everything works as intended now. Could you please tell me if everything has been sovled and you are able to play normally without any issue? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @AirBlader I'm sorry for the inconvenience. Could you please tell me if you are still experiencing this issue? Looking forward to your reply, have a wonderful day !

Hi @idyma I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Totally disable your antivirus and firewall Download the latest client from PRO WEBSITE DOWNLOAD Place the folder of your client into your documents or downloads, not directly into the disk Run the game with administrators power Do note that sometimes a restart of your device may be required in order to delete/install the application. Also, in case it should work, remember to re-activate your antivirus and firewall and add an exception to the PROClient folder. Looking forward to your reply, have a wonderful day!

Hi @Topanga I'm sorry for the inconvenience. It seems like you're trying to access the game using an old version of the client, which is not possible. In order to be able to access the server, you need to download the latest client from PRO WEBSITE DOWNLOAD. Please, make sure to delete the old client and all the remaining files in order to not experience any issue with the new client. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @dudubis I'm sorry for the inconvenience. Unfortunately we are unable to refund you the item as we cannot verify if such an item really existed as such information is not contained in our database because the rollback loaded a older version of the save-data exactly because the crash blocked it to save the most recent one. As we cannot verify that, if we would refund you giving you a new deep sea tooth it would be unfair to all the other users that experienced and accepted a loss of their progress due to crashing, regardless of on our end or theirs, if we would refund you and not them. Please, take your time to read the following: If you are interested in finding a deep sea tooth, here below, quoting our ITEM GUIDE, there are all the places where you can obtain one: Deep Sea Tooth Location: - Rocksmash Spots at Love Island. - A NPC reward at Slateport Museum after you have done the Abandoned Ship Quest. - May be held by some wild Pokémon: #Pokemon Map Area Daytime Rarity MS Level Clamperl Route 221 Surf/Fish (Super Rod) M/D/N Tier 6 No 28-32 Clamperl Route 40 Fish (Good Rod) N Tier 5 No 15-21 I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. I'm sorry to disappoint you but I hope you can understand.Please, let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @nhoksim123123 I'm sorry for the inconvenience. Could you please tell me what is the error-message that pop-up when you try to login ? Looking forward to your reply, have a wonderful day !

Hi @Baker1313 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day !

Hi @hahahaka I'm sorry for the inconvenience. I would like to inform you that, after discussing it within the staff team, it has been decided that damn is not vulgar or offensive in any way. In that case, damn is used as a way to express anger or frustration. In specific, our Content Scripter, wanted to mention the fact that Karen is saying that because the kids ruined her vacation. With that said, the text will remain unchanged. I hope that the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @OSCURAX I'm sorry for the inconvenienice. I regret to inform you that Nikola is the only way to make a legendary spawn again once you disconnect, crash or kill it in a battle. Unfortunately, i cannot respawn Registeel for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch a legendary after a crash or a disconnection, regardless of on our end or theirs. Therefore, if you would like to have another chance to catch Registeel you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions, have a wonderful day !

Hi @oloo I'm sorry for the inconvenience. I'm happy to inform you that, as we have verified and collected evidences that you really lost the item by releasing a pokemon that was holding it, we have added to your inventory another Choice Specs. Could you please check it? Looking forward to your reply, have a wonderful day !

Hi @Pyros1991 I'm sorry for the inconvenience. I would like to inform you that, after checking with our developers, it seems that the error is on our end. Unfortunately I cannot give you any estimated time as for when it will be fixed, as for now they are currently working no-stop to solve all the server status issues, i hope you can understand. We are unable as well to pass the guild leader to someone else and then pass it back to you, i'm sorry to disappoint you. Once the issue will be solved, we will make an announcement on our OFFICIAL PRO DISCORD , so please be patient in the while. Have a wonderful day !

Hi @Malandrael I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Ulooy I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Totally disable your antivirus and firewall Download the latest client from PRO WEBSITE DOWNLOAD Place the folder of your client into your documents or downloads, not directly into the disk Run the game with administrators power Do note that sometimes a restart of your device may be required in order to delete/install the application. Also, in case it should work, remember to re-activate your antivirus and firewall and add an exception to the PROClient folder. Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !