Shinohara

Hi @HatredJT I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Kawaiinugget I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Drom1 I'm sorry for the inconvenience. I would like to inform you that in order to open two clients at the same time you just have to open one, wait that is completely open and then just open the second using the same client and launcher. It's not necessary to create another folder, you can open multiple clients by using the same launcher. Could you please try it ? Looking forward to your reply, have a wonderful day!

Hi @artix68 I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account artix68 and it seems like you have 38 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Skilly I'm sorry for the inconvenience. The servers were down due to technical difficulties. However you should now be able to log on again. Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress, reset the cooldown of the boss or give you back your consecutive wins because, unfortunately, our TOOLS do not allow us to check consecutive wins and therefore currently lack of the system to give them back to players. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. Please, take your time to read below: Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Also, please refrain from using inappropriate language and from swearing as that's strictly forbidden. Please, let me know if you have any further questions. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @TrainerLeo I'm sorry for the inconvenience. I would like to inform you that your Lotad has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @DesLdoe I'm sorry for the inconvenience and the delay. Could you please attach the patchererror.txt that has been created into your PROClient folder? Looking forward to your reply, have a wonderful day!

Hi @wingshot I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Also, in case the player won't give you back your Pokémon, you are free to report him in the REPORT CENTER attaching the proof of the agreement where you both agreed to the level up service and our Trade moderators will investigate the event and provide help. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day

Hi @ShlowZ I'm sorry for the inconvenience. I would like to inform you that Shaymin will be obtainable from players even in the future without any problem. However, there are chances that the quest might get some changes as this one has been developed for easter/spring event and therefore once there will be a permanent one it might get some minor change. Nevertheless, you will be able to obtain Shaymin without any problem, so don't worry about it :p I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @araragiKun I'm sorry for the inconvenience. I would like to inform you that once you will change form to Shaymin, it will keep the same exact moveset it had before form change. For example, if you transform Shaymin-Sky back to Shaymin land form, it will still have air slash. I hope the information given provided some sort of clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @szymq123 I'm sorry for the inconvenience. I would like to inform you that i've moved 5 Pokémon out of 6 into your PC as requested. Unfortunately, in order to remove the last one i need you to put a Kanto Pokémon into your party otherwise i won't be able to move the last non-kanto pokemon out of your party. About the 300k, as i have stated above we currently do not offer this service. However, if in the future it will be available we will announce it on our OFFICIAL PRO DISCORD . Keep in mind that there is not a way to transfer your items between servers, but you will be able to transfer only your entire progress-account and not only pokemon or only item. Please, let me know when you have placed a Kanto pokémon in your party so i will be able to move out even the last non-kanto one. Looking forward to your reply, have a wonderful day!

Hi @Kentro I'm sorry for the inconvenience. I would like to inform you that we are aware of the fact that many people selected the wrong mount and we are working on an NPC that will be able to make players change their togekiss mount only one time. Once it will be released, we will make an announce on our OFFICIAL PRO DISCORD and i will update you as well in this thread in order to inform you once it will be done and how to use it. Please, be patient in the while and let me know if you have any further questions. Have a wonderful day!

Hi @Madtrainer I'm sorry for the inconvenience. As you have stated, in order to teach some of the moves to Shaymin-Sky you need first to bring it back to its land form through the obelisk in route 224 and then interact with the move tutors as you stated. Unfortunately we do not know if this will be changed and, if it will, when this will be made as we cannot give any estimated time. In case it will be done we will announce it on our OFFICIAL PRO DISCORD as that is the place where we announce all of ours update/release/contents/features/announcements, so you can stay tuned there. However, as your issue has been solved i will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @J123b I would like to inform you that, as it is well known, there are many moves/abilities and some items that are not yet coded or correctly coded in the game and it is possible that Deep Sea Scale and Deep Sea Tooth might not be coded as they seems to not work in battle. However, i'm happy to inform you that our developers are currently working on a complete PVP-System Rework from scratch. That means a total rework of the entire PVP System that should make, hopefully, all abilities, moves and items work in battle and bring a lot of new features. As for now, the current battle-pvp code won't be edited as the new one will get out and is being worked on from scratch and working on the current one would just create issues and delays. However, our developer has said that it might need 2 months, however we cannot guarantee an exact estimated time as it might take a bit more as predicting the exact release date is really hard. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @Kirasun I'm sorry for the incovnenience. After checking your account it seems like you have did all your crystals this morning. Could you please confirm that? Looking forward to your reply, have a wonderful day!

Hi [uSER=2185484]@LuminusX47[/uSER] I'm sorry for the inconvenience. I would like to inform you that most likely it was a visual bug and i'll forward it to the relevant parties that will look into that. Unfortunately, there is not any estimated time as for when that will be fixed, however our Developers are currently working on a complete PVP-Rework that should be finished in the next few months (2 months was the eta given, but we cannot guarantee it) and that should, in theory, solve most of the PVP issues. Looking forward to your reply, have a wonderful day! Lookin

Hi @Lamborghini I'm sorry for the inconvenience. Unfortunately, I'm sorry to inform you that we do not plan to add an alternative payment, as stated in our COMMON SUGGESTIONS THREAD. Quoting the said above thread: Nevertheless you can obtain the coin capsules (which give you 100 coins), membership and the other shop items buying them from the other player using the in-game trade chat or the TRADE ZONE on the forum. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @HentEye I'm sorry for the inconvenience. I would like to inform you that there is absolutely no difference from using your account on PC or Android. The servers are the exact same (silver, gold) and if you log from android you should be able to continue your progress without any problem. Can you please tell me what is the error that you are experiencing? Looking forward to your reply, have a wonderful day!

Hi [uSER=2250728]@Angelz77[/uSER] I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day!

Hi @TheBirb I'm sorry for the inconvenience. Could you please try to do /friend usernameoftheplayer and not unfriend? Looking forward to your reply, have a wonderful day!

Hi @Kurohiku I'm sorry for the inconvenience. Could you please clarify if you had any slot empty in your party or if all of them were full? Looking forward to your reply, have a wonderful day!

Hi @Fireblast I'm sorry for the inconvenience. I would like to inform you that to access the Flower Paradise you need to have a team that have these characteristics: A pokemon with serene grace + roost At least one pokemon with chlorophyll At least one pokemon with leech seed as move A pokemon with 252 of DEF EV A pokemon with 31 speed Natural cure pokemon Arcanine After checking your team it seems like you are currently missing the 252 EV, could you please try to obtain one with 252 DEF Evs and then try again and let me know? Looking forward to your reply, have a wonderful day!

Hi @BlackOre I'm sorry for the inconvenience. Unfortunately i regret to inform you that as the client completely works normally while your night mode is disabled there are high possibilities that the issue is caused from your device and not from the client. This because if the client should not work correctly then it should totally not work, while instead you can normally play if the night mode is disabled. I also tested it on my device and it works perfectly without any issue. If you would like to try to fix it, you might try to delete all the old files or PRO uninstalling the application and then download again the game from our PRO CLIENT DOWNLOAD. However, keep in mind that as the issue might be in your device and not in our client there is not much we can do about it. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions. Have a wonderful day!