Shinohara

Hi @Thexariel I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge. It is possible that you may need to change password more times, therefore could you please try to change password again? Please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi [uSER=1046794]@KatoGrin96[/uSER] I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day!

Hi @VivaLaG I'm sorry for the inconvenience experienced and for your loss. I would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways: Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes) Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses. With that said, i regret to inform you that, as you were still fighting the Pokémon. or it was just caught, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Also, if we would refund you by giving you a new Pokémon,, it would be unfair to all the others that have lost part of their progress due to a crash, regardless if on our end or theirs, if we would refund you and not them. Refunding everyone means like thousands of players, and that is something that would break the balance of the game but more important is something that would take a really big amount of time from us, time that would be removed from other things like working on the stability of the servers, making events, etc. Please also take the time to read the thread linked below, for future reference: Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize like specific events aimed to make our players happy and make them enjoy the game, which is our main goal. We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. It is always good to note however, that a connection issue is not always caused by an issue on our end, but sometimes it can be caused as well by the provider/connection of the player. A connection lost for example might be caused by an issue on the connection that last for 1 second or even less, making that really hard to perceive and therefore leading to think that the connection is working properly. It is also suggested therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I'm sorry abour your loss and I'm sorry to disappoint you, but i hope you can understand. I hope the given information provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you. Have a wonderful day !

Hi @Kalibrii I'm sorry for the inconvenience. After checking your account it seems like you are missing the Route 1 Egg. Could you please go there and check if you are able to find it and pick it up? Looking forward to your reply, have a wonderful day!

Hi @AnassMaroc123 I'm sorry for the inconvenience. Could you please try the following procedure in then the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @storm420 I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @TheoRT I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @WonderStacey I'm sorry for the inconvenience. It seems like you're currently missing vermilion city's egg, could you please check it? Looking forward to your reply, have a wonderful day!

Hi @LILLYXD I'm sorry for the inconvenience. I would like to inform you that, in order to start the Easter Egg hunt quest you need visit Franco, the Egg master in Breezy House 2 and talk to him. Once you will have talked to him, you should be able to start to pick up the eggs. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @nicknivro I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved,, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

[spoiler=Bugged amount of tokens][ATTACH=full]79120[/ATTACH] Hi [uSER=1207374]@MidnightWatcher[/uSER] I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day!

Hi @LasagnaBeach I'm sorry for the inconvenience. I would like to inform you that, as it is well known, there are many moves/abilities that are not yet coded or correctly coded in the game and Bide is one of those. However, i'm happy to inform you that our developers are currently working on a complete PVP-System Rework from scratch. That means a total rework of the entire PVP System that should make, hopefully, all abilities, moves and items work in battle and bring a lot of new features. As for now, the current battle-pvp code won't be edited as the new one will get out and is being worked on from scratch and working on the current one would just create issues and delays. However, our developer has said that it might need 2 months, however we cannot guarantee an exact estimated time as it might take a bit more as predicting the exact release date is really hard. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @YUKITOYUE I'm sorry for the inconvenience. It doesn't seem like Hannah is invisible, can you please try to log in the game and check it again? Looking forward to your reply, have a wonderful day!

Hi [uSER=1784797]@Aldo8[/uSER] I'm sorry for the inconvenience. As stated above, 1/550 doesn't mean that you are guaranteed to obtain a event Pokémon every 550 encounters but it means instead that every encounter youhave 1/550 chances to find a themed pokemon. Do note that the % is always 1/550 at any encounter and it never change. I can assure you that there is not any bug that prevent you to find the event pokemon and that is just based on luck and rng. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @rikimon I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Dav1dos112 I'm sorry for the inconvenience. It seems as the Clamperl is native of Hoenn and, since you're playing the Hoenn's region, you should be able to get it out of your PC. Could you try it please? Looking forward to your reply, have a wonderful day!

Hi @ChrissiPi I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved,, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @szymq123 I'm sorry to hear about your situation. I would like to inform you i have moved the thread in order to discuss about it here and not spam in the megathred. Once you merged your account, you selected the wrong server where you had no progress. That have lead you to restart your story and, as the merge automatically reordered your Pokémon in a random way, you finished to play the Kanto's story with pokemon of other regions in your team. As you know, you cannot use the Pokémon native other regions while you are playing a specific region, and therefore they should be locked in you rPC until you would have obtained the 8th badge of the current region you are playing. Therefore, all the Pokémon you may have in your party that are not native of Kanto, are currently stuck in your team. Before proceeding in moving in your PC your stuck Pokèmon i would like to ask you if you would like to unmerge your account in order to get back all your story-progress or if you would like instead to continue with your current progress and re-do the story. Please, in case you should decide to unmerge, refrain from doing any trade on the silver server, as that would made you not anymore eligible for the unmerge. Looking forward to your reply, have a wonderful day !

Hi @kasu54 I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved,, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @DigitalBoy I'm sorry for the inconvenience. I would like to inform you that this is just the normal effect of the move Rollout. Rollout is a move inflicts damage over five turns and therefore it is normal that it autoattacks without making you change the move as it has 5 turns needs to pass. Further info can be found here ROLLOUT - BULBAPEDIA I hope the information given provided some clarification, pleae let me know if you have any further questions. Have a wonderful day!

Hi @hahahaka I'm sorry for the inconvenience. As you correctly stated, it is indeed possible to beat Nikola in order to get a second change to catch a legendary Pokémon that you have released. However, do note that this feature is offered only one time and therefore you cannot release your legendary Pokémon how many time you wish. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @DigitalBoy I'm sorry for the inconvenience. Could you please try to record a video of the battle and load it on youtube and attach it in the thread? Looking forward to your reply, have a wonderful day!

Hi @Djordan121 I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @Galaxyor I'm sorry for the inconvenience. It seems like you have dragged your mount into your Typhlosion and now your pokémon it's holding it. Could you please click on your Typhlosion and then remove the item held by clicking over it? Looking forward to your reply, have a wonderful day!