Shinohara

Hi @Deepandeepu I'm sorry for the inconvenience and the delay. Could you please talk once again with the Fossil Maniac Charles and tell me what does he tell you? Looking forward to your reply, have a wonderful day!

Hi @Newebe I'm sorry for the inconvenience. As it has been stated previously, you need all of 8th Johto's badges before being able to use the Johto's Pokestops. Further information can be found here. Nevertheless, please let me know if you should have any further questions related to the topic and i'll be more than happy to help you. Have a wonderful day!

Hi @CaptainKaos420 I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @lagcats I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Steward1112 I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Mewy I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when it will be fixed as it might be really low priority. Nevertheless, thanks so much for your report ! Have a wonderful day !

Hi @Kaechi I'm sorry for the inconvenience. Could you please take a screenshot of each place and then attach it in the thread? As the wiki says, the correct places are the following in the map you already know: PLACE 1 PLACE 2 PLACE 3 Further information can be found here LEGENDARY MEGATHREAD Looking forward to your reply, have a wonderful day!

Hi @juliomdsneto I'm sorry for the inconvenience. After checking your account it seems as the boss is saying you that zero days miss because indeed the cooldown time is less than 24 hours. That should mean that you should be able to fight it today again, can you try to fight him today again during the whole day and then tell me if you have been able to solve the issue? Please, make sure to test the whole day before updating us as it seems it's just a matter of hours. Looking forward to your reply, have a wonderful day!

Hi @Ezze10974 I'm sorry for the inconvenience. Could you please attach in the thread the patchererror.txt that can be found into your client folder? Looking forward to your reply, have a wonderful day!

Hi @RivenMain I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to do anything to help you in this case as the loss was not experienced due to a bug but due to an error on your end. If we should refund anyone for a mistake committed by themselves, we should refund a really high amount of people and it would be nearly impossible for us. However don't worry, DIG is not really useful at that point of the story and therefore you will be able to obtain another soon. In fact you can buy a new one in Celadon Mart for 3,500 pokedollars once you will reach it. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @liscano1 I'm sorry for the inconvenience. Could you please try as first thing to check if you have the latest graphic driver installed? If not, please make sure to install them and try again. If not should not work yet, could you please try the following: ▪︎ Change your desktop screen resolution from your Windows settings ▪︎ Launch your PRO game client ▪︎ Once the game is open, revert your resolution change back to your initial one This is how to do that in windows 10 HOW TO CHANGE RESOLUTION WINDOWS 10 This is how to do that in windows 7 HOW TO CHANGE RESOLUTION WINDOWS 7 You probably have to try the said procedure couple of times with different resolutions, but try first to change your desktop resolution to the one requested and written in the error-message and, if it doesn't work, try all the other resolutions. Looking to your reply, have a great day !

Hi hugo5943 ! I'm sorry for the inconvenience. Unfortunately, we are not able to track such a loss happened so much time ago (you posted the thread 15 days after your loss) as we really have not a log that says us that. As we are not able to track such loss, we cannot refund you as we cannot verify that a such loss has been really experienced, i'm sorry to disappoint you but i hope you can understand. Please, in the future make sure to contact us as soon as you can, otherwise it will make things hard for us and sometimes impossible. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @sliemer43 I'm sorry for the inconvenience. Could you please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE Looking forward to your reply, have a wonderful day !

Hi @Excavier I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @cleytonn I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Check if you have .NET Framework 4.0 or higher installed. If this is the case and it still does not work, please do the following: Go to the folder C:\Users\YourUsername\AppData\Local\Temp\ (Replace YourUsername with your Windows usernamen). Find a folder that starts with PRO_ and open it. If you have more than one, open the latest one. Start the ClientPatcher.exe. Looking forward to your reply, have a wonderful day!

Hi @kingroy I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Welcome to PRO ! I hope you enjoy the game ❤

Welcome to PRO ! I hope you enjoy the game ❤

Welcome back to PRO ! I hope you enjoy the game ❤

Welcome to PRO ! I hope you enjoy the game ❤

Welcome to PRO ! I hope you enjoy the game ❤

Welcome to PRO ! I hope you enjoy the game ❤

Welcome back to PRO ! I hope you enjoy the game ❤

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Accmola42 I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !