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Everything posted by Shinohara
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resolved Pokémon Stuck in Party
Shinohara replied to Skydragon24's topic in Resolved General Support
Quoting what i've said above As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day! -
I'm sorry for the inconvenience and the delay. Could you please ask your friend to check if he's still experiencing the same issue? Looking forward to your reply, have a wonderful day!
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Hi @Endlesspain89 I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be found/solved, however we will personally update you as soon as it will be fixed. Please, be patient in the while. Have a wonderful day!
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Hi @JJOtterBear I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!
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Hi @warn It seems that you have been able to fix your issue in base of what you have written, however i would like to make some clarification about it. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. If you happen to be able to experience it again, to fix that you could try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. However, as you have been able to solve your issue, i will now proceed to close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !
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Hi @Ravenrain I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !
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Hi @Charllus I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!
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my game doesn't start
Shinohara replied to Oomandarinoo's topic in Client Bugs; Music, Graphics, etc.
Hi @oomandarinoo I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day! -
I'm really happy to see that your issue has been solved. The issue will be looked into in order to not let anyone else experience it. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !
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As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!
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resolved Problem while downloading Android Client
Shinohara replied to Kai2156's topic in Resolved General Support
Hi @Kai2156 I'm sorry for the delay. Unfortunately we cannot upload the file on aptoide, nevertheless we have create new links on our website as you have seen. As you are currently online and your issue has been solved, i will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day ! -
I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Regard your questions: Yes, if you should need to recover another pokemon, remember to use this link: RESTORE MEGATHREAD With that said, i will now close the thread. Have a wonderful day !
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Hi @Javiyadan I'm sorry for the inconvenience. Could you please try to change the GUI Scale from the settings? Looking forward to your reply, have a wonderful day!
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Hi @DyArx I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!
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Hi @Kiinzo I'm sorry for the inconvenience. It seems like your PC has been infected from a Virus, but that has nothing to do with Pokemon Online Revolution. As a personal advice, if you want to fix it before downloading anything else, download malwarebytes from HERE . It is a free software, probably the best one that exists that clean your PC from virus, malware etc. Then do a entire scan of your PC and let it remove all the virus. Once the virus has been removed, or even if you decide to not remove it and fix directly the game issue, please follow the here below procedure: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !
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I'm sorry for the inconvenience. Could you please open your antivirus and check what is the name of the file that it is removing? Looking forward to your reply, have a wonderful day!
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Hi @Kiinzo I'm sorry for the inconveneince. Could you please tell me what operative system do you use to play the game? (android, windows 7 64/32 bit, windows 10 64/32 bit, Mac, etc). Looking forward to your reply, have a wonderful day!
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Hi @Sefolettin I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !
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Hi @Madtrainer I'm sorry for the inconvenience. I would like to inform you that when you try to lend a Pokémon to a friend and this Pokémon is holding an item, the item will be automatically removed while trading and will be placed in the inventory of the owner. Therefore, the one that will receive the Pokémon will have it without any item. With that said, you can tell your friend that the item that his Pokémon had when they lent them to you should now be in his inventory. I can assure you that the system prevent-block the item to pass through lending trade even if held by a pokemon, they will simply be removed and placed into your inventory before the other person receive your pokemon. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!
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resolved fix this useless patcher please
Shinohara replied to Shagun5750's topic in Client Bugs; Music, Graphics, etc.
Hi @shagun5750 I'm sorry for the inconvenience. As first i would like to point out that the autopatcher is a new feature and so there might be little issues with it, as you have experienced. Redownloading the client following that procedure is the only way to fix that kind of issue, and in fact you have been able to solve it by re-downloading it. I know that it is frustrating to re-download the client but you need to understand as well that the auto-patcher is a new thing and that contain some issues that will time will be completely fixed. In the past 3 years you had to re-download the client at any update and there was no auto-patcher, so we are doing progress on that side but it needs time to have something completely workin without issues. However, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! -
Hi @jhlords2 I'm sorry for the inconvenience. There are places that are part of the Kanto but you can access only when you have the Kanto Championship and the Membership Active. Three Isle Path Land M/D/N Tier 4 Yes 10-20 Chesto Berry This is the only spawn Whismur has in Kanto, and is part of the Sevii Island (3rd Island). However, with your current progress, if you have to beat yet the E4 of Kanto, you cannot access it. It is important as well to say that to access Sevii Islands you need to have a membership active and to access the third one you need to complete the first and second island quest. You can find more info about how to reach Sevii Islands, and other specific maps, by checking this guide: HOW TO ACCESS SPECIFIC MAPS I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !
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Hi @jhlords2 I'm sorry for the inconvenience. I would like to inform you that the Psyduck Quest has been temporarily removed as it is to be reworked. That means that it is not possible to do that in this moment. Unfortunately i can not give you an estimated time for when the quest will be available, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements and take note that, once it will be available, a post will be made as well in the UPDATE LOGS . Let me know if you have any further questions, have a wonderful day!
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As we have talked in-game and your issue has been solved, i will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !
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Hi @Debora92 I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !
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Hi @Ferrari I'm sorry for the inconvenience. I would like to inform you that our Developer, Content Scripters and a big pat of the staf has definitely checked calculations with regards to moves in-game and the bosses themselves. These have been tested several times and I assure you that these calculations are done properly. Along with this, it is also good to note that the Bosses are set to have very good stats and EVs exactly because they are bosses. This is meant to make it difficult to beat and provide you with a challenge. I understand that this may be frustrating, but this is a way of our Content Team to keep players entertained and determined. However, i can assure you that there is nothing that improve the critical chances of the bosses, but simply the Pokémon stats are really high. For this specific topic, i suggest you to read BULBAPEDIA - CRITICAL HIT PAGE in order to have a deeper knowledge regard the critical hits. For the normal moves, you can find the formula here below and then check the link given for further details. I hope that the information given provided some clarification, please let me know if you have any further questions Let me know if you need anything else.
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