Shinohara

Hi @shagun5750 I'm sorry for the inconvenience. As first i would like to point out that the autopatcher is a new feature and so there might be little issues with it, as you have experienced. Redownloading the client following that procedure is the only way to fix that kind of issue, and in fact you have been able to solve it by re-downloading it. I know that it is frustrating to re-download the client but you need to understand as well that the auto-patcher is a new thing and that contain some issues that will time will be completely fixed. In the past 3 years you had to re-download the client at any update and there was no auto-patcher, so we are doing progress on that side but it needs time to have something completely workin without issues. However, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @jhlords2 I'm sorry for the inconvenience. There are places that are part of the Kanto but you can access only when you have the Kanto Championship and the Membership Active. Three Isle Path Land M/D/N Tier 4 Yes 10-20 Chesto Berry This is the only spawn Whismur has in Kanto, and is part of the Sevii Island (3rd Island). However, with your current progress, if you have to beat yet the E4 of Kanto, you cannot access it. It is important as well to say that to access Sevii Islands you need to have a membership active and to access the third one you need to complete the first and second island quest. You can find more info about how to reach Sevii Islands, and other specific maps, by checking this guide: HOW TO ACCESS SPECIFIC MAPS I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @jhlords2 I'm sorry for the inconvenience. I would like to inform you that the Psyduck Quest has been temporarily removed as it is to be reworked. That means that it is not possible to do that in this moment. Unfortunately i can not give you an estimated time for when the quest will be available, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements and take note that, once it will be available, a post will be made as well in the UPDATE LOGS . Let me know if you have any further questions, have a wonderful day!

As we have talked in-game and your issue has been solved, i will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Debora92 I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Ferrari I'm sorry for the inconvenience. I would like to inform you that our Developer, Content Scripters and a big pat of the staf has definitely checked calculations with regards to moves in-game and the bosses themselves. These have been tested several times and I assure you that these calculations are done properly. Along with this, it is also good to note that the Bosses are set to have very good stats and EVs exactly because they are bosses. This is meant to make it difficult to beat and provide you with a challenge. I understand that this may be frustrating, but this is a way of our Content Team to keep players entertained and determined. However, i can assure you that there is nothing that improve the critical chances of the bosses, but simply the Pokémon stats are really high. For this specific topic, i suggest you to read BULBAPEDIA - CRITICAL HIT PAGE in order to have a deeper knowledge regard the critical hits. For the normal moves, you can find the formula here below and then check the link given for further details. I hope that the information given provided some clarification, please let me know if you have any further questions Let me know if you need anything else.

Hi @skunk1 I'm sorry for the inconvenience. I've talked to your friend yesterday but then he went offline and we were not able to solve his issue. In this specific case, the only way to solve his issue is the following: Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Please, ask him to type in this thread or let me know if he tried these issues and he's still stuck. If he will be still stuck after trying these solutions, i will personally teleport him out of there. Looking forward to your reply, have a wonderful day!

Hi @Underdoglaugh I'm sorry for the inconvenience. Could you please try to change the GUI Scale from the settings and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day!

Hi @sagitario25 I'm sorry for the inconvenience. I would like to inform you that we didn't make any changes for what regard the graphic. Could you please try to do the following: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Also, can you please try to change the GUI Scale settings, please move the GUI Scaled bar totally/100% to the left.<- Looking forward to your reply, have a wonderful day!

Hi @Yolomouton I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @shagun5750 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @DangerZoneX I'm sorry for the inconvenience experienced. However, as we have talked in-game and your issue has been solved, i will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @GivWar I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and ho money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @comolos I'm sorry for the inconvenience. As you say tht you solved your issue related to the client, can you tell me now what error are you experiencing while trying to log in the game? Looking forward to your reply, have a wonderful day

Hi @BluLotus I'm sorryu for the inconvenience. Unfortunately, we no longer offer this service. The NPC at the Saffron Station was added to compensate those who were affected by a change in the past. However given that the change made live was several months ago, there is no longer a need for such NPC. It was really only intended to be around for a month or two. However, it was there for much longer than that. I'm really sorry to disappoint you, but I hope you understand. Let me know if you have any further questions. Have a wonderful day.

Hi there ! 'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @jhlords2 I'm sorry for the inconvenience. As first i would like to inform you that with the latest update we have impletemented new easter forms for some pokemon written here below: The chance to encounter an Easter themed Pokemon is 1/550 and can be found in any map where they normally spawn except on Pinkan Island. However, to check where a Pokémon spawn and what Pokémon spawn in a specific map, you can join our OFFICIAL PRO DISCORD and use commands like ^s nameofthepokemon or ^s nameofthemap. For what regard the new maps instead, they are not yet available but we will make an announce on our OFFICIAL PRO DISCORD once they will be available, so please stay tuned there. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @mucoaga I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be found/solved, however we will personally update you as soon as it will be fixed. Please, be patient in the while. Have a wonderful day!

Hi @Randomopkid I'm sorry for the inconvenience. As first i would like to inform you that with the latest update we have impletemented new easter forms for some pokemon. The chance to encounter an Easter themed Pokemon is 1/550 and can be found everywhere except on Pinkan Island. For what regard the new maps, they are not yet available but we will make an announce on our OFFICIAL PRO DISCORD once they will be available, so please stay tuned there. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @jhlords2 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that Whismur doesn't have any spawn in Kanto. However, quoting our OFFICIAL PRO DISCORD , which you can join to use commands like ^s nameofthepokemon or ^s nameofthemap to know where a pokemon spawn and which Pokémon spawn on a specific map, here below there are all the spawns of Whismur: I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @NightOnTheCity As first i would like to inform you that swear, foul/inappropriate language is strictly forbidden and that failing to follow our rules can lead you to a forum ban. Regard your issue, could you please state what device are you playing on? Also, can you please attach a screenshot of the gui with the settings open? Looking forward to your reply, have a wonderful day!

Hi @Dasdin420 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @tonyuy I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @Samu0102 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @TheInferno99 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!