Shinohara

Hi @invanreinard I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Welcome back to PRO ! I hope you enjoy the game ❤

I'm sorry for the inconvenience. Can you please delete all the files you have downloaded until now, then download the client again from here but keep all the files into a folder into your downloads and try to run it as administrator? Looking forward to your reply, have a wonderful day !

Hi @renzolenardo I'm sorry for the inconvenience. Could you please try the following: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: or desktop, but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @jujubynhas I'm sorry for the inconvenience. Could you please try to attach a screenshot or a video of the error ? Looking forward to your reply, have a wonderful day!

Hi @BBCSteve I'm sorry for the inconvenience. Could you please tell me the path where the PRO Client folder is located? Looking forward to your reply, have a wonderful day !

Hi @Boxr I'm sorry for the inconvenience. According to our tools you're not banned, however something in your connection might block the access to PRO. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Varunkverma I'm sorry for the inconvenience. We have recently released the new client yesterday, could you please try again the following procedure and check if it solves your error? Delete all the PRO Files that you have (.zip and remaining files too). Restart your device Download again the game from HERE Unfortunately it seems like you are the only experiencing this issue, or one of the really really few, so we might take a bit to understand what is causing this issue, i'm sorry for the inconvenience. Looking forward to your reply, have a wonderful day!

Hi @dave8929 I'm sorry for the inconvenience. If you should experience the error again in the future, could you please totally restart your client and maybe log in the other server and then go back to your main one? Looking forward to your reply, have a wonderful day !

Hi @volkad I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Restart your device Download the latest client from PRO WEBSITE DOWNLOAD Looking forward to your reply, have a wonderful day

Hi @Kalosz I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @dracula I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Magicringe I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @reynanm741 I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @ItsLight I'm sorry for the inconvenience. Could you please attach the patchererror.txt that you can find into your PRO Client folder? Looking forward to your reply, have a wonderful day!

Hi @Sakhi I'm sorry for the inconvenience. Could you please try to open the game doin right click and then press on "run as administrator" and see it solves your error? Also, can you try to move the entire PRO Client folder into your downloads folder and try to run it as administrator from there? Looking forward to your reply, have a wonderful day!

Hi @LiLyXZ I'm sorry for the inconvenience. Could you please try the following: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: or desktop, but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Deepandeepu I'm sorry for the inconvenience and the delay. Could you please talk once again with the Fossil Maniac Charles and tell me what does he tell you? Looking forward to your reply, have a wonderful day!

Hi @Newebe I'm sorry for the inconvenience. As it has been stated previously, you need all of 8th Johto's badges before being able to use the Johto's Pokestops. Further information can be found here. Nevertheless, please let me know if you should have any further questions related to the topic and i'll be more than happy to help you. Have a wonderful day!

Hi @CaptainKaos420 I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @lagcats I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Steward1112 I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Mewy I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when it will be fixed as it might be really low priority. Nevertheless, thanks so much for your report ! Have a wonderful day !