Nezuko

Greetings, @Bluefire2 Sorry for the inconvenience. Please can you check if maybe you putted the mount in one of your pokemon? Please, check your pokemon in party and in your pc. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @monhuntress Sorry for the inconvenience I would like suggest you make a video trying to replicate what you did when you lost the leftovers, thanks. I will be waitting for your response. Have a great day. Nezuko

Since we can not offer more support for this case, i will now close the thread. If you have any more questions, please don't hesitate in create another post to ask. Have a great day. Nezuko

Greetings, @Reeselover3 Sorry for the inconvenience. Have you did the same procedure with your android device?, or did you just disconnected from pc and reconnected instant in your android device? I will be aware of your reply, and please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day Nezuko

Greetings, @NezNaz Sorry for the inconvenience. To be member in this game you will need have a membership active, if you have one active you will get an exclusive tag in forum appear with the name of PRO Member. You can get this memberships via Trade Chat buying it from a player or via donation to get coins and with those coins buying a membership medallion. Please, do not hesistate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @d3oxys Sorry for the inconvenience. To fix that, could you please try the following procedure and see if it fixes your error: Let your pokemon gets defeat, restart the client and try again. Please, do not hesitate if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @Reeselover3 Sorry for the inconvenience. To fix that, could you please try the following procedure and see if it fixes your error: Log out, close the client stay 10 minutes offline and then re-try Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, do not hesitate if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Since we can not offer more support for this case, i will now close the thread. If you have any more questions, please don't hesitate in create another post to ask. Have a great day. Nezuko

Greetings, [uSER=2204093]@addy[/uSER] Sorry for the inconvenience. In that guide mention the prof oak to confirm you have all the kanto pokedex caught except mewtwo, articuno, moltres and zapdos. Regarding why he didnt give you the map is because the prof oak doesnt give you the Old Sea Map, to get it you will need go to the building next to the Pokecenter in Celadon and go on the Roof Top by taking the elevator, entering in the house of the Roof Top and talking with the npc there he will give you the Old Sea Map, if you would like further information please take a look to this THREAD. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, [uSER=2204093]@addy[/uSER] Sorry for the inconvenience. I would like inform you that you have the seen data of Mewtwo in your Pokedex, this mean you can continue with the quest to catch mew. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @Madtrainer I would like inform you that you're able to have at least four accounts, but those accounts should be created with a different email. Regarding if you can have two accounts open at the same time, yes, you can use it to trade money from your first account to your other account and vice versa. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @BenjaminGale Sorry for the inconvenience. I would like inform you fighting moves makes super effective damage against normal types. What you have experienced with seismic toss is because seismic toss deals damage in relation of the level of your pokemon, so that doesnt matter if it says it was super effective or not. Regarding why earthquake makes damage to Gengar is because the most part of the items, movesets, abilities of the pokemons are coded like in GEN 7, this means the abilities of the pokemons are like in GEN 7. In GEN 7 the ability of Gengar ''Levitate'' was changed in to ''Cursed Body'' that is why now gengar is taking damage when your rival makes Earthquake. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @stavd Sorry for the inconvenience. Im glad to inform you Karrablast is available to evolve in this game, you will need trade a Karrablast with a Shelmet to evolve the pokemon. Regarding Swirlix and Spritzee unfortunately those pokemons cant not evolve at the moment. Because the item to evolve those pokemons are not available for the Players. You can get the data of Victini in your pokedex fighting against the suspicious bot. And the last pokemon, Cryogonal, this pokemon can not be caught at the moment, the said pokemon was only available to get it during Xmas 2018 and in the past through Headbutt. So right now this pokemon doesnt have a currently spawn to get it. I would like suggest you join in our DISCORD SERVER to know about futures announcements about spawns/items/evolve changes. In the channel of #announcements you will get a notification when we do an update or a change. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day Nezuko

Greetings, @monhuntress Sorry for the inconvenience. Using our tools i could see you have a leftovers in the following pokemons: Geodude, Totodile (in your party) and Phanpy (in your PC). I hope those three leftovers was the item you was looking for. In your bag we couldn't find any leftovers more. Regarding the issue of the pokemons aren't locked in your pc i would like suggest you take one from kanto and see if you're able to keep it in your party. If after try it goes back to the pc is just only a visual bug, it will fixed with the time. I will be aware of this thread waitting for your response. Have a great day. Nezuko

Greetings, @KazeRonin Sorry for the inconvenience. Thanks for report this bug, i will forward the Developers about it. Please, do not hesitate in ask if you have more doubts or in report more bugs. Have a great day. Nezuko

Since we can not offer more support for this case, i will now close the thread. If you have any more questions, please don't hesitate in create another post to ask. Have a great day. Nezuko

Greetings, @Djalham Sorry for the inconvenience. Using our tools we could see you already have the seen data of Mesprit in the Pokedex. Probably what you have experienced was a visual bug. Please, do not hesitate if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings @ZetLocrito95 Sorry for the inconvenience. In PRO that berry was coded to work like that, so im glad to inform you is working correctly. Anyways i would like inform you the Battle-PVP code is being rework by our Developers. This can take a little because is not an easy work, they are working in a new code for: Moves, Abilities and Items. if you would like further information please check the following THREAD. If you would like be informed in the latest upcoming/new updates i would like suggest you join in our DISCORD SERVER there you can find a channel called #announcements where you can check the upcoming information or events. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @dotarice Sorry for the inconvenience. I would like inform you the Developers are reworking the Battle-PVP code from scratch right now, this is not an easy work so it can take a little. They are working in a new code because it is not possible anymore to work on the currently code. This means the mostly of the currently bugs will be fixed with this new PVP update, but for that our Developers will need be fully concentrate on the rework. If you would like be informed in the latest upcoming/new updates i would like suggest you join in our DISCORD SERVER there you can find a channel called #announcements where you can check the upcoming information or events. However, there is no ETA when this PvP update will come. If you would like further information about this i would like suggest you have a look this THREAD. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @TxCapitanVenen0 Sorry for the inconvenience. Unfortunately, that gengar is illegal, i will explain this a little more. You got that gengar via a NPC in a Staff Map, users was not allowed to be there and for our own error when people started to log on gold they appear in that map. After close the server, the PRO Staff decided to delete all this ilegal pokemons. I hope you understand it. Regarding the issue about the Vulpix-Alolan i would like inform you that once you encounter a pokemon and catch it, an ID is generated to tell us the Pokemons has been saved in our database. This ID can be generated with this two options: Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes) Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses. With that said, unfortunately i have to inform you that, as your pokemon has been deleted without an ID, we are not able to recover it because Pokemons without ID doesnt appear in our Database. Also, we cannot refound you by spawning the said pokemon again because would be unfair to other player who accepted the loss of their progress due to rollback. Please take the time to read the following thread: Hit by a rollback. From the team of PRO i would like to apologize for the lost of your progress. But we cant do anything more about this issue. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @GDarch Sorry for the delay in the response and for the inconvenience. As i could see in the evidences you gave us that is a bug, unfortunately i have to inform you the currently Battle-PVP code will not be edited anymore. This decision was made to keep our Developers completly focused in the rework of the new Battle-PVP code. I hope you understand it. If you would like get a notification about the upcoming/new updates join in our DISCORD SERVER there you can find a channel called #announcements where you can check the upcoming information or events. Anyways as i said in the first reply have a look to this THREAD to have more information. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @munchin Sorry for the inconvenience. Im glad to inform you this bug has been fixed already by our Developers. Thanks so much for report this bug anyways. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings @PoweRix Sorry for the inconvenience. Unfortunately we can not refound you because would be unfair for users that lost their progress because of crashing. I hope you understand it. If you would like more information please have a look to this quote: If you want save money, you can train your pokemons in a free EVs zone of each region as you can see here: And to get money faster and easier: Do dig's (This is only aviable in kanto and jhoto), and Excavations (in hoenn). (Cooldown dig 3 days, Excavations 22 hours cooldown) Talk with the Pokestops (This is only aviable in kanto and jhoto). (2 Days cooldown). Re-battle trainers and defeat them to get money again. (7 Days cooldown). Defeat bosses. (12 Days cooldown). Use trade chat and sell pokemons or items. Ensuring a proper connection might help as well to minimize the loss of your progress. Therefore, you may try as well the following options in case you're experiencing frequent connection issues: Call your internet provider to ask if their internet try to kick PRO. Troubleshoot your Hardware. Opt for a wired connection if you're using a wireless connection Turn off Bandwidth-Hogging Plugins and Apps. Try a new DNS Server. If you would like have more information about when the servers will go under maintenance, restart or etc... Join in our DISCORD SERVER to know when all this will happen, before this events happen you will have always a tag in #announcements. If the server went off without a tag or reason was a server crash or it was your net, for that you can check the servers status in #bot-commands using the command ^up. Please, do not hesitate if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Greetings, @GDarch. Sorry for the inconvenience. I tested the ability Trace as you mentioned in your report. And im glad to inform you the ability Trace is working properly right now. Did this bug happen more to you?, if is the case i would like suggest you to make a video to clarify the things a little more. Once again sorry for the inconvenience, The developers are reworking the battle from scratch right now, this is not a easy work and it can take a little because they are doing a new code for Moves, Abilities and Items because it is not possible anymore to work on the current code. What this means, the mostly of the currently bugs will be fixed with this new PvP update, but for that our Developers will need be fully concentrate on the rework. However, there is no ETA when this PvP update will come. If you would like further information about this i would like suggest you have a look this THREAD. Please, do not hesitate in ask if you have more doubts, i will be glad to help you. Have a great day. Nezuko

Since we can not offer more support for this case, i will now close the thread. If you have any more questions, please don't hesitate in create another post to ask. Have a great day. Nezuko