Exotyc

I'm glad to see your issue has been solved. Don't hesitate to ask again, if you have any further questions. I'll lock this thread now. Have a nice day!

The invalid login issue is caused due to the old servers (Red, Blue) have been merged together in one server (Silver). I've checked your account, and it seems like you haven't played on any of the 2 servers. Choose the server you want, because there is no progress that has to be merged. You have to merge your account in the Dashboard. After the merge, you still may be unable to log into Silver server. You have to reset your password on the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login. For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge.

Hello @Deadsam, I'm sorry for the inconvenience. The staff team don't do any account reset services at the moment because there is not any estimated time when it will be available again. Once we do, we will be announcing it in our official Discord server. However, I can list here some other possibilities you could try out: - Start with the same account on the opposite server, everything will have a fresh start once you join the server. You will be able to create a new character, but your ingame name and the coin shop currency stays. Since you played on gold, everything will have a fresh start on silver. It won't have an effect on your other character on gold, since both servers are seperated. - Create a new account, and start over again as you stated above. Keep in mind that you can maximum have 4 accounts. To get more information about this, the overall PRO rules can be found here. I hope this clarified everything you needed. I'll be waiting for a reply if you have any further questions. Kind regards, Exotyc

I'm glad to see your issue has been solved. I'll lock this thread now. Don't hesitate to ask again, if you have any further questions. Kind regards, Exotyc

I'm glad to see your issue has been solved. I'll lock this thread now. Don't hesitate to ask again, if you have any further questions. Have a nice day.

Hello @outOFpokeballs, I'm sorry for the inconvenience. First to start, you don’t have to worry about your account & progress getting deleted as they will be always saved in the database. The issue is caused due to the old servers (Red, Blue) have been merged together in one server (Silver). I checked your account, and it seems like you played 88 hours on the Blue server. You have to merge your account to the new servers in the Dashboard. Please make sure to choose the Blue server in order to get your progress back. After the merge, you still may be unable to log into Silver server. You have to reset your password on the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login. For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge. With that being said, I hope this clarified everything. Kind regards, Exotyc

Hello @hkgirl, I'm sorry for the inconvenience. Unfortunately, you have to wait until next years Halloween event to claim your reward. It would be unfair for all the other players who have experienced the same problem this year. Since we can't help you further in this case, I'll lock this thread now. I'm once again sorry. I hope you understand Have a nice day Kind regards, Exotyc

You should now be able to claim the reward from Mayor Gorge by talking to him. Can you please confirm it? Looking forward for a reply.

I'm glad to see your issue has been solved. I will lock this thread now. If you have any further questions, feel free to ask again. Have a nice day!

You should now be able to claim the reward from Mayor Gorge. Can you please confirm it? I'll be waiting for a reply.

Hello @Arya08, I'm sorry for the inconvenience. I've informed the corresponding staff team to look into your issue and it should be fixed very soon. In the meantime, please be patient. I'll let you know as soon as I get an answer. Kind regards, Exotyc

I'm glad to see your issue has been solved. I'll lock this thread now. Feel free to ask again, if you have any further questions. Have a nice day.

Locked as resolved. Have a nice day.

Hello @hkgirl, I'm sorry for the inconvenience. Could you tell me which reward you did not get due to a disconnect? I'll be waiting for a reply. Kind regards, Exotyc

Hello @Akilles, I checked your account and it seems like you traded your bold Klefki to "NSlovesPL" on the Gold server. I hope I could help you. Kind regards, Exotyc

I'm glad to see you could solve your issue. I'll lock this thread now. Don't hesitate to ask again, if you have any further questions. Have a nice day. Exotyc

You should know be able to claim the reward by talking to Mayor Gorge. Can you please confirm it? I'll be waiting for a reply.

I'm glad to see your issue has been solved. I will lock this thread now. If you have any further questions, feel free to post again. Have a nice day!

Hello @WalyAlexander. I am really sorry for the inconvenience. By fainting all of your Pokemon in your party in wild battles, you will lose 5% of your current money which is capped at 50k. You shouldn't lose any money if you fainted to E4 NPCs or Bosses. Please let me know if this clarified some things for you. Kind regards, Exotyc

Hello @Invoy. I'm sorry for the inconvenience. I've informed the corresponding staff team to look into your issue and it should be fixed very soon. In the meantime, please be patient. I'll let you know as soon as I get an answer. Kind regards, Exotyc

Can you try the following procedure? 1. Delete PRO and all PRO related files 2. Flush the trashbin 3. Re-download the game at this link First check if it crashes or not. If it crashes, please try the additional procedure and check once more. - Update your Display/Graphical Drivers - Update your Windows Version - Add an exception for the client in your Firewall and Antivirus - Clear out your Physical Memory or Ram to free up space I'll be waiting for your reply.

Welcome to PRO! Enjoy your time being here

Hello @AmemiyaRin, I'm really sorry for the inconvenience. First to start, you don’t have to worry about your account & progress getting deleted as they will be always saved in the database. The issue is caused due to the old servers (Red, Blue) have been merged together in one server (Silver). I checked your account, and it seems like you played 121 hours on the Red server. You have to merge your account to the new servers in the Dashboard. Please make sure to choose the Red server in order to get your progress back. After the merge, you still may be unable to log into Silver server. You have to reset your password on the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login. For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge. With that being said, I hope this clarified everything. Looking forward for a reply if that worked for you.

Hello @Tharun2007. As Saruron already mentioned, there is unfortunately no ETA for the winter event, and Unova region. I would also like to say that there are 2 regions that will get released before the Unova region. First, the custom region called Astrella. After Astrella, there is going to be Orange Islands. And again, there is no ETA for it either. So, please be patient. With that being said, I hope this clarified some things for you. Have a nice day!

Hello @ItsZhi, I'm really sorry for the inconvenience. The issue sometimes seem to appear due to the newest Unity version and old hardware from the user. It can be fixed after following the steps that I will include now. First, create a shortcut for the PROclient.exe file by right clicking the application and select "create shortcut". After this, right click the shortcut and add the parameters -force-d3d11 or -force-opengl or -force-glcore into the Target as in the screenshot shown below. Make sure to add a space between .exe and -force. Let me know if it solved your issue. I'll be waiting for a reply. Kind regards, Exotyc