Exotyc

Hello @lastin98, I'm really sorry for the inconvenience and the delay. Since Noxious left staff some weeks ago, I will handle this thread now. Could you please give me a time frame when you will be around so I can teleport you out of there? Kind regards

Hello @RykerIsBae, In order to make such a request, you have to make a post in the Region Locked Megathread and provide some evidence. Kind regards, Exotyc

Hey, can you please briefly describe what you have done before this incident? Where did you exactly use the Escape rope? (location) Have you done the Xmas Event before or after the bug occured? If yes, have you talked to any NPCs? I'll be waiting for a reply. I'm sorry that it takes a bit longer.

No worries. Don't hesitate to ask again, if you have any doubts. Have a nice day!

Locked as resolved. Have a nice day!

Hey there! I'm sorry for the inconvenience. I've informed the corresponding staff team to look into your issue. In the meantime, please be patient. I'll let you know as soon as I get an answer. Kind regards

Hey there! I'm really sorry for the inconvenience. Your Ninetales has been restored and should be in the last slot of your PC. Can you confirm it? Kind regards

Hey there! I'm sorry for the inconvenience. It seems like your Pokemon are back. Is that right? Kind regards

Hey there! I'm sorry for the inconvenience. This update has not been published yet as you can see here. It says "TBA" which means to be announced. Hope this clarified everything. Kind regards, Exotyc

Locked as resolved. Have a nice day!

Locked as resolved. Have a nice day!

Hello @Xavier2407 I'm really sorry for the inconvenience. I've informed the corresponding staff team to look into your issue and they are investigating it right now. I highly advise to not continue playing the game after the issue has been fixed to avoid further glitches. In the meantine please be patient. I'll give an update whenever I have more information about this. Once again, I'm sorry for the inconvenience and that you can't proceed to play the game now. Kind regards, Exotyc.

Hello @priyankaa, I'm sorry for the inconvenience. I've contacted the corresponding staff team about your issue. In the meantime, please be patient. I'll reply as soon as I have an answer. Kind regards

Hello @Prinsemil, I'm sorry for the inconvenience. I checked your account and seems like you transfered the servers on the 12th November 15:37 GMT+0. Currently there is no way for players to check the date. I would advise to make a time for yourself since the cooldown for free transfer is 30 days or in this case ask in a thread. Kind regards

Hey there! Your Pokemon has been restored and should be in the last slot of your PC. Can you confirm it? Kind regards

Hello @Anurag2006, I'm sorry for the inconvenience. Unfortunately, we don't offer this service. Mainly because there are already name changes that you can request in the Dashboard for 500 coins, and you have to be quick for that. Furthermore, I would like to say that if we would swap both of your accounts name, it wouldn't be fair towards the other people who had the same request that got denied after. With that being sad, I hope this clarified everything. Have a nice day. Kind regards

Locked as resolved. Have a nice day!

locked as resolved. You too!

Hello @ntinop3, This issue has been solved now after the server restart. You're able to teach your Keldeo other moves now. Kind regards

Locked as resolved. Have a nice day!

Hello @om025, Your last server transfer was on the 19th November. Kind regards

locked as resolved. Have a nice day!

Hello @geronde, I'm sorry for the inconvenience. Rockruff is able to evolve now after the server restart. Feel free to join the official PRO discord server in order to get the latest announcements. Kind regards

closed as solved. have a nice day!

Locked as already solved.