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Exotyc

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Posts posted by Exotyc

    Problem claiming rewards from the legendary sannin at Murky town

    in General Support

    Posted

    1 hour ago, Leemo said:

    After I went to the mayors house, the 3 mayors told me they wanted to give me a reward (vampire cloths / houndoom mount). So, I tried to open the coinshop to see which one will be better to get price wise but my game hanged and I got logged out of the game (silver server). When I logged back in the 3 of them were not there anymore and all 3 of them had new quests to give... What can I do to get my reward now? I wanted the mount. 

    Leemo


    Hello @Leemo,

     

    I'm sorry for the inconvenience.
    I've informed the corresponding staff team to look into your issue and it should be fixed very soon.

    In the meantime, please be patient.

    I'll let you know as soon as I get an answer.

    Kind regards,
    Exotyc

    Gold to silver???

    in General Support

    Posted

    10 hours ago, Tharun2007 said:

    Can anyone please tell me how to transfer from good to silver server with the same team and progress in gold

    Thanks in advance 


    Hello @Tharun2007,

    as Norex have already mentioned, you can transfer between servers via the Dashboard for free every 30 days. In case you want to transfer more than once in a month, you will have to pay addictional 100 coins.

    Kind regards.
     

    Problem in Claiming the Reward at Georges House (Murky Town)

    in General Support

    Posted

    10 hours ago, Glax said:

    After i defeated george i was asked to go in the mayors house "georges house". After that i almost in the way of claiming my reward ( houndoom mount and vampire costume) the problem is . The moment i am picking, i was disconnected. and i logged in again but sadly i cannot claim that :(.  And i was hoping to get my Reward i just want the "houndoom mount"

    Sorry english was Bad!!

    Ign: Glax

     

    Hello @Glax

    I'm sorry for the inconvenience.
    I've informed the corresponding staff team to look into your issue and it should be fixed very soon.

    In the meantime, please be patient.

    I'll let you know as soon as I get an answer.

    Kind regards,
    Exotyc

    NO POKEMON

    in General Support

    Posted

    56 minutes ago, Juldrixx said:

    Nothing its resolved

    I'm glad to see your issue has been solved.
    I will lock this thread now.
    If you have any further questions, feel free to ask again.

    Have a nice day!

    The game was working fine in the previous version but it's not for the current version

    in General Support

    Posted

    5 hours ago, IHArnob said:

    nope,,,,, still the same problem 😞  tried both  -force-glocre and  -force-glcore (written in screenshot) but none worked 

     


    Hello again, could you try it with -force-d3d11 and -force-opengl? Also make sure to add a space between .exe and -force as in the screenshot shown above.

    If this still didn't work, can you please follow this procedure:

     

    1. Delete PRO and all PRO related files

    2. Flush the trashbin

    3. Re-download the game at this link

     

    First check if it crashes or not.

     

    If it crashes, please try the additional procedure and check once more.
    - Update your Display/Graphical Drivers
    - Update your Windows Version
    - Add an exception for the client in your Firewall and Antivirus
    - Clear out your Physical Memory or Ram to free up space

     

    I'll be waiting for your reply.


     

    I can't acess Dark Realm

    in General Bugs

    Posted

    6 hours ago, Dubllex said:

    I think I'm glitched can't battle Alucard in my acc Dubllex and Morningstars.

    I did the dark realm quest last year and can't acess again for Mega Gengar stone

     

    bug.PNG

    bug2.PNG

    bug3.PNG

    bug4.PNG

    bug5.PNG

     

    Hello @Dubllex,

    I'm sorry for the inconvenience.
    To start off, defeating Horon in Dark Valley will cause a 3 day cooldown and the NPC will disappear if you have received a Rapidash mount as a reward.
    After 3 days, Horon will reappear again and you can fight him.
    After beating him, Alucard will spawn in his castle, and make sure to bring a Pokemon who knows the move Miracle eye in order to continue the Dark Realm quest.

    Let me know if that worked.
    I'll be waiting for a reply.

    Kind regards,
    Exotyc

    where is last spirit?

    in General Support

    Posted

    1 hour ago, Harshharshxyz said:

    Ohhh really thanks sir really thanks. Thanks for giving your your time.

     

    I'm glad to see your issue has been solved.
    I will lock this thread now.
    If you have any further questions, feel free to ask again.

    Have a nice day!

    Nightmare Battlefield and Umbra

    in General Support

    Posted

    10 hours ago, Norex said:

    When I wanted to enter the Chamber again for the recently added additional challenge, I was told the spirits power is too strong. So I would have to defeat Umbra (the Mega-Gengar in the Dark Realm).

    The thing is I already received the Gengarite and the M. Gengar Cosmetics after beating Umbra in the Dark Realm. The issue is probably that I beat Horon recently to check if there are any new rewards and I was done with the Chamber anyway. Now that progress is reset and a new challenge for the Nightmare Battlefield was released but I am unable to enter it.

    My question is if I would need to beat Umbra in Dark Realm and do that whole quest again or if there is a way to solve this issue for me elsewhise?


    Hello @Norex,

    I'm sorry for the inconvenience.
    I've informed the corresponding staff team to look into your issue.
    In the meantime, please be patient.
    I will let you know when I get an answer.

    Kind regards,
    Exotyc

    Halloween event rewards bug

    in General Support

    Posted · Edited by Exotyc

    On 10/29/2020 at 1:50 AM, kiopzx said:

    Last Friday I defeated Mayor George, and then I went to his house in Murky Town to claim my rewards ( I was going to choose houndoom mount) but I was kicked from the server and when I talked to Mayor George next day he didn't give my rewards nor appears in my backpack. What should I do to claim the reward? 

    Hello @kiopzx,
     

    I'm sorry for the inconvenience and the delay.
    I moved this topic to the correct subforum.
    I've informed the corresponding staff team to look into your issue and it should be fixed very soon.

    In the meantime, please be patient.

    I'll let you know as soon as I get an answer.

    Kind regards,
    Exotyc

    Can’t login

    in Client Bugs; Music, Graphics, etc.

    Posted

    On 10/29/2020 at 10:48 AM, Martin551 said:

    Hello, I have a problem with PRO client.

    When I open it, there is a patch downloading and after while appears quote "failed to validate patch." And then I can’t get to any of the servers. I don’t know, what to do with it.

    Thanks for your replies.


    Hello @Martin551,

    I'm sorry for the inconvenience.
    You have an outdated version of the PRO client and you have to redownload it from this link. Make sure to delete your old PRO files.
    Currently, there is a glitch going on where you can't autopatch with Windows, and the devs are aware of this and should be fixed soon.

    Kind regards,
    Exotyc



     

    Small resolution big gui scale. Can't edit any setting

    in Client Bugs; Music, Graphics, etc.

    Posted

    5 hours ago, DMHimSelf said:

    Hi, i kinda messed up. I was using one of the smallest resolution and then i changed the gui scale to big. 

    So now i can't confirm any setting and my game is all zoomed in.

     

     

    -tried reinstalling/ccleaner

    -deleting every folder (that  could've find even in the Roaming folder

    (The gui scale on the screenshot has been set low but isn't applied.)

     

    Please help

    image.png.374df72bcf1b7dfd9022854a7ea2e962.png

     

     


    Hello @DMHimSelf,

    I'm really sorry for the inconvenience.
    This glitch was caused due to one of the new clients that got released. The devs are fully aware of this, and should be fixed soon.
    However, I can help you here.
    Click on the resolution, and move it with your arrow keys to your desired resolution
    The option box is luckily a free movable box.
    After this, find the "apply button" from the Options by moving it with your mouse and hit apply.
    I'll be waiting for a reply if that worked.

    Kind regards,
    Exotyc

    where is last spirit?

    in General Support

    Posted

    1 hour ago, Harshharshxyz said:

    Hello sir, I am harshharshxyz/hagemaru. Sir i was doing halloween quest in my hagemaru acc i was finding the spirits i saw all the places where the all spirits and then i reached to the ghosts so they said i still need to find 1 more evil spirit but i am not getting it why sir i checked more than 3 times but still not getting it why sir why? pls tell me.

     


    Hello @Harshharshxyz,

    I'm sorry for the inconvenience. Have you checked the hidden spot directly south of the house in the bottom right corner?
    Unbenannt.png.b0aa597705b99ba5d372cdb538d6972b.png

    Here is a visual example of it as many people have missed this one.
    I'll be waiting for a reply.

    Kind regards,
    Exotyc
     

    Max lvl. Cannot evolve

    in General Support

    Posted

    5 hours ago, ValeXio said:

    Hi. I have a Roselia lvl 100. I got a shiny stone and a mysterious candy. But i just cannot figure out how to evolve mry Roselia to Roserade. Pls help? 

    Hello @ValeXio,

    I'm sorry for the inconvenience.
    You should be able to evolve your Roselia to Roserade by clicking your shiny stone in your backpack and use it on your Roselia.
    Let me know if that worked.

    Kind regards,
    Exotyc

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