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Exotyc

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Posts posted by Exotyc

    I cant use free rerols in event

    in General Support

    Posted

    1 hour ago, atakantttttt said:

    ı deleted.

    Your game process is now restored to the point where you can re-catch darkrai right away. Your Pokeball will be restored later on, once a Dev has time.
    You can now go to Alucard Castle 3F and re-catch darkrai.
    After re-catching darkrai, you'll be able to receive your locked IV reroll.
     

    I cant use free rerols in event

    in General Support

    Posted · Edited by Exotyc

    55 minutes ago, atakantttttt said:

    ı can do this. should i do it now? and do ı have to repeat the quest? quest takes too much time.

     

     


    You won't need to do the quest again, we will restore your game process to the point where you can re-catch darkrai right away.
    If you agree to this, please also delete your Darkrai.
    I'll be waiting for your reply.

    I cant use free rerols in event

    in General Support

    Posted

    Your account was somehow bugged and you couldn't receive an IV reroll chance.

     

    So, we can offer you this procedure if you agree.

    1. Delete your Darkrai (The ball you used to catch your Darkrai will be refunded)

    2. We convert your account game process to where you can re-catch Darkrai (You should not battle Horon !!!)

    3. Go re-catch your Darkrai, you'll be able to use the locked IV reroll ticket

     

    I'm really sorry for the inconvenience.

    I'll be waiting for your reply.

    I cant use free rerols in event

    in General Support

    Posted

    4 minutes ago, atakantttttt said:

    ı cant use free rerols in event. I didnt used rerols last years and i cathed darkrai. please give my rerols.

    Hello @atakantttttt,

    I'm sorry for the inconvenience.
    I've informed the correspond staff team to look into your issue and it should be fixed very soon.

    In the meantime, please be patient.

    I'll let you know as soon as I get an answer.

    Kind regards,
    Exotyc

    I didn't got my reward from mayor gorge

    in General Support

    Posted

    2 hours ago, JuniB said:

    I left the dialog box open and got disconnected due to inactivity. When I reconnected it was like I've picked one, there's no dialog option to choose again.

     

    Nick: Juniboy

    Server: Silver

    Reward: Houndoom Mount

    Hello @JuniB,

    I'm sorry for the inconvenience.
    I've informed the correspond staff team to look into your issue and it should be fixed very soon.

    In the meantime, please be patient.

    I'll let you know as soon as I get an answer.

    Kind regards,
    Exotyc

    Halloween Darkrai Quest 2020

    in General Support

    Posted

    16 hours ago, poisonnous said:

    Hello, I was doing the halloween mission and I was in the nightmare part of Darkrai, my pokes died, and I went back to the beginning so instead of going left I went to the right and left the map, I was told that I have to defeat Horon, the thief of souls without any pokemon dying, the problem is that he is very strong, is there any way to do the mission again without having to defeat the boss? And that I really wanted to catch Dakrai 😞 

    
 


    Hello @poisonnous,

    I'm sorry for the inconvenience.
    As you already were told, you have to defeat Horon, who is located in Dark Valley, which is north of Necropolis.
    Unfortunately I have to say that it's the only possible way to reset Dark Realm again in order to continue the Darkrai quest.
    Here are some tips that I can tell you to beat Horon. His lineup is Absol, Gengar, Hypno, Bannete, Hydreigon and Zoroark which is weak to Fairy type. For example, you can start with a Clefable and start to boost your stats with Cosmic powers and Calm mind and then use Moonblast.
    After beating him, you may get a rapidash mount as a reward. If this happens to you, you have to wait 3 days for Horon to respawn and beat him again without fainting any of your Pokemon.
    After all this, Alucard will respawn in his castlle. Make sure to bring a Pokemon in your party that knows the move Miracle eye in order to continue in Dark Realm again.
    If you are unsure how to continue in the Dark Realm, I recommend you to follow this guide from 2019.

    With that being said, I hope I could clarify everything. If you have any further questions, feel free to ask again.
    Waiting for a reply.

    Kind regards,
    Exotyc

     

    Problem sever

    in General Support

    Posted

    6 hours ago, nikemite said:

    i had switch of server (gold to silver) but when i whrite my password in server gold i can be connected but i can't be connected in the silver server, it says "invalid username or password

    Hey @nikemite,

    I'm sorry for the inconvenience.
    Can you reset your password in the Dashboard with this link. This might solve the issue.
    I'll be waiting for a reply.

    Kind regards,
    Exotyc

    Help. Max lvl. Cannot evolve

    in General Support

    Posted

    13 minutes ago, ValeXio said:

    Hi. I max lvld my Roselia. I need help deleveling it so I can evolve it. Thanks


    Hello @ValeXio,
     

    Roselia evolves into Roserade by using a shiny stone on it.
    Addictionally, the deleving request got removed due to the Mysterious Candy got implemented to the game that allows not fully evolved Pokemon to still evolve at level 100.
    You can purchase it in all four department stores (Celadon City, Goldenrod City, Lilycove City and Veilstone City for 5.000 Pokedollars) or PvE Coin shops (2 PvE coins) and PvP Coin shops (1 PvP coin).
    However, you can still request a Pokemon restore here if you accidently released a wrong Pokemon.

    Looking forward for a reply if that worked for you.

    Ghoul Swamp quest bugged

    in General Support

    Posted

    1 hour ago, TheLyken said:

    OH didn't know that was also a spot. I was following the first picture i posted which was from a guide and only followed the red and white circles. I check the spot u marked on the screenshot and sure enough there it was. Thank you

    I'm glad your issue has been solved.
    I'll lock this thread now.
    If you have any further questions, feel free to ask again.

    Have a nice day!

    What happened to my data?

    in General Support

    Posted

    9 hours ago, Xx1Wolf1xX said:

    So I got pokemon revolution again and decided to get my old account back. I thought I would have everything back but I started off at the beginning with a bulbasaur which I'm guessing was my starter. Why did this happen?? Is there a way to get back my data?

    Here's a video that I recorded and shows my progress.

    https://youtu.be/fJ_DJPxtby0


    Hello @Xx1Wolf1xX,

    I'm really sorry for the inconvenience.
    First to start, you don’t have to worry about your account & progress getting deleted as they will be always saved in the database and the issue can be fixed easily.
    The issue is caused due to the old servers (Red, Blue) have been merged together in one server (Silver). I checked your account, and it seems like you played 25 hours on the Red server.
    You can merge your account to the new servers in the Dashboard.
    Please make sure to choose the Red server in order to get your progress back.

    After the merge, you still may be unable to log into Silver server. You have to reset your password on the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login.

    For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge.

    With that being said, I hope this clarified everything.
    Looking forward for a reply if that worked for you.

    Mimikyu doesn't recover its ability

    in Battle System Bugs

    Posted

    14 hours ago, ad11 said:

    Hi everyone! I have a problem with Mimikyu:

     

    imagen.png.2289eec6d13215374684bdfc13666e84.png

     

    As I show, it doesn't recover his ability. I tried reloading the client, put into the PC, recovering on a Pokemon Center... I don't know how to get again its ability.

     

    Thank you!!


    Hello @ad11,
     

    Thank you for reporting this bug. The developers are already aware of this issue.
    Hopefully, it will get fixed soon.
     

    Have a nice day!

     

    Transfer between account

    in General Support

    Posted

    3 hours ago, LeMouleFrite said:

    Hey guys! 🙂

    I have recently discovered this MMO Pokemon game, and started playing alone on one account, but then i really wanted to bring my friends onto the game, but wanted to started a fresh account so i could be on the same level as them in the history. 

    The problem is that now i have one old account where i was playing on Gold (Where i have mounts a pokes), and this new account, where i play with my friends. But as i am now only playing with my friends, i would like to know if there is any way i could transfer my mounts, stuff, pokes from an account using Gold server to another using silver.. ? And if that's allowed of course, knowing i won't use the old one again?

     

    Thank you ! 🙂

    Hello @LeMouleFrite

    I'm sorry for the inconveniece.
    To start, trading items from one account to another account is allowed. You can only trade when you have reached 4 badges.
    Keep in mind that you can only trade with your account if both of your accounts are on the same server. If it's not the case for you, you can transfer between servers in the Dashboard for free every month.
    Furthermore, I would like to say that you can have maximum 4 accounts.
    If you are unsure what other rules there exist in PRO, I recommend you to read the rules here.
     

    I hope I could clarify everything, and if you have any further questions, feel free to ask again.
    With that being said, I wish you a wonderful day!

    • Haha 1

    The game was working fine in the previous version but it's not for the current version

    in General Support

    Posted

    4 hours ago, IHArnob said:

    Everything was before the update but after downloading the latest version it's giving me this issue:

    image.png.0950cdacce44eb625cadf5581e760bdf.png

     

    What should i do?

    I've added all the crash report files in the attachments.

    crash.dmp 194.57 kB · 0 downloads error.log 70.26 kB · 0 downloads


    Hello @IHArnob,

    I'm really sorry for the inconvenience.
    The issue sometimes seem to appear due to the newest Unity version and old hardware from the user.
    It can be easily fixed after following the steps that I will include now.
    First, create a shortcut for the PROclient.exe file by right clicking the application and select "create shortcut".
    After this, right click the shortcut and add the parameters -force-glocre into the Target as in the screenshot shown below.
    d6b6bc290427a88bdc5d.png?width=327&height=474

    Let me know if your problem has been solved, and if you have any further questions, feel free to ask again.

    With that being said, I wish you a wonderful day!

    failed to recieve banetite

    in General Support

    Posted

    3 hours ago, Ovmplayz said:

    oh yes thats why i didnt get bannetite thanks for help

     

     

    I'm glad to see your issue has been solved.
    I will lock this thread now.

    If you have any further questions, feel free to ask again. With that being said, have a nice day!

    Can the iv's got by reroll regained if mistakely are not applied

    in General Support

    Posted

    On 10/16/2020 at 10:47 AM, kishanb1112002 said:

    What do u mean by not defeating Umbra?

    I defeated him on my 2nd time to dark realm i mentioned above but still its not working that's what i m asking help for.

    Hello @kishanb1112002 ,

    The content scripters looked into your issue again, and it seems like that the perish song from the mega gengar in Dark Realm caused the issue. You really need to beat Umbra before the third turn of perish song have finished. Even if you beat him in the turn of Perish song, which is supposed to take down all Pokemon on the field, the fight will result in a loss, which happened to you.
    Unfortunately, I have to say that you need to do this part of the quest again until Umbra disappears from the cave.
    So you have to beat Horon in Dark valley again, and then enter beat Alucard in his castle with a Miracle eye Pokemon.
    Also, if you had been teleported to "Dark Corridor" before after you "won" against Umbra in your second try, it means that you didn't defeat Umbra.

    I hope I could clarify everything now, and wish you a wonderful day!

    Player homes/houses?

    in General Support

    Posted

    7 hours ago, ZiahRose said:

    Does anything like player homes/houses exist in pro? If not it would be cool to implement. 

    Hello @ZiahRose

    I would like to say that the game is in fact a MMO, but it's based on the actually real Pokemon games, where you can't have your own house except the starter house where you live.
    The best to do would be to make a suggestion here.
    However, there are already Pokecenters to store your Pokemon, and a backpack to store your items in the game, which has a similar feature like the "houses".
    Currently, there are no plans for introducing such thing in PRO, but however if there will ever be, it will be announced in the official PRO discord server.

    Have a nice day!
    Kind regards,
    Exotyc

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