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Exotyc

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Posts posted by Exotyc

    Stuck on an Event location

    in General Support

    Posted

    1 hour ago, FilipeRP said:

    I already received help if you need ask a mod to bring you back to the safe map.


    I'm glad to hear your issue has been solved.
    I'll lock this thread now.
    Don't hesitate to ask again, if you have any further questions.

    Have a nice day!

    Restore Pokemon

    in General Support

    Posted

    3 hours ago, Xarontas said:

    Type of requet: Restore Pokemon User: Xarontas Server: Silver ID: I cant remember I had a level 49 Venosaur and I rejoined and it became a level 5 bulbasaur.

    Hello @Xarontas

    I'm sorry for the inconvenience.
    Your Pokemon should be back in the last slot of your PC. Can you confirm it?

    Kind regards, Exotyc

    Restore Pokemon

    in General Bugs

    Posted

    7 minutes ago, pertsos8 said:

    My lvl 24 Gallade became a lvl 5 mudkip

    User: dimipertsi

    Server: Silver


    Hello @pertsos8,

    I'm sorry for the inconvenience.
    Your Pokemon should be back in the last slot of your PC. Can you confirm it?

    Kind regards, Exotyc

    freeze

    in General Bugs

    Posted

    40 minutes ago, Kabanohut said:

     


    I'm glad to see your issue has been solved.
    I'll lock this thread now.
    Don't hesitate to ask again, if you have any further questions.

    Have a nice day!

    Lost A Dragonite when I logged back in.

    in General Support

    Posted

    9 hours ago, Mike777r said:

    Hi My user in game is Mike777r, and i lost my dragonite after logging out and it got replaced by a level 5 squirtle. Not sure why this happened but  my dragonite was level 62 and knew Dragon Claw, ThunderPunch, FirePunch, and surf. I was hoping i could get it back please.

     

    Hello @Mike777r

    I'm sorry for the inconvenience.
    Your Pokemon should be back in the last slot of your PC. Can you confirm it?

    Kind regards, Exotyc

    My Gloom Lv 30 disappeared

    in General Bugs

    Posted

    16 minutes ago, PikaCharlemagne said:

    Hello

     

    After my connection today, my Gloom disappeared.

    Can you you give it back please ?

    Looking foward to your response.

     

    PikaCharlemagne.


    Hello @PikaCharlemagne,

    I'm sorry for the inconvenience.
    Your Pokemon should be back in the last slot of your PC. Can you confirm it?

    Kind regards, Exotyc

    could you help me with a bug

    in General Bugs

    Posted

    10 hours ago, Mrpotatochip said:

    hello good evening I come to the forum because I would like you to help me with a problem (bug) that I have in the game for about a week. The problem is that most of the times that I enter the game, the first pokemon I have is exchanged for a ralts. which has caused me to lose several pokemon that I had caught and even a torchi that I chose as initial has been duplicated (I'm starting hoen). but what really brings me here is that today I lost a pretty good shroomish that I had caught a while ago and I lost it because of that bug I would like someone to help me solve the problem and if my shroomish could be recovered it would be great for that the truth cost me a bit to catch that shroomish PS: I don't know how to speak English so I used the google translator if someone who speaks Spanish could help me I would be great


    Hello @Mrpotatochip,

    I'm sorry for the inconvenience.
    Your Shroomish should now be in the last slot of your PC. Can you please confirm it?

    Kind regards, Exotyc

    Stuck in the necropolis pokecenter

    in General Support

    Posted

    2 minutes ago, Abraham1 said:

    I was lucky to come across a mod in game and he helped tp me out of there. Thanks anyways

    The staffs in this game are awesome and helpful


    I'm glad to see you issue has been solved.
    I'll lock this thread now.
    Don't hesitate to ask again, if you have any further questions.

    Have a nice day!

    freeze

    in General Bugs

    Posted

    2 hours ago, Kabanohut said:

    when i encounter with a wild pokemon or teleport somewhere from somewhere or changing map the screen just get freeze after last update.


    Hello @Kabanohut,

    I'm sorry for the inconvenience.
    Sometimes, it is possible to encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device, including the temporary files (https://tinyurl.com/deletetempfiles) and the trashbin, and then redownload the latest client from here: PRO CLIENT DOWNLOAD.

     

    If the said procedure should not fix those issues, here there are other methods that you can try:

     

    Other possible solutions to the crash issues:

    • Run the game in compatibility mode
    • Update your Display/Graphical Drivers
    • Add an exception for the client in your Firewall and Antivirus
    • Update your Windows Version
    • Clear out your Physical Memory or Ram to free up space
    • Terminate processes you don't need in the Task Manager
       

    I hope this helps. I'll be waiting for a reply.

    Kind regards,
    Exotyc

    I Lost the contents of my Account

    in General Support

    Posted

    4 hours ago, rohanb said:

    I don't know if this is the right place to write this but here I go

    In 2016 I opened an account and played for around 150 hours but then if I remember right there was a Server merge and the contents of my account disappeared (this meaning my account was still there but my progress and pokemons were gone) I couldn't do anything and played with the same account for about 20 hours and then just gave up. If someone could help me to get the contents of my account back or tell me a place where I can talk with the people who can do it, it would be great. Thanks

    Hello @AmemiyaRin,

    I'm really sorry for the inconvenience that was caused.
    I've checked your account rohanb, and it seems like you have never played on Red & Blue server before.
    Through some investigation, it seems like you had another account called rohanbay which had about 85 hours on Blue server.

    You have to merge your account to the new servers in the Dashboard.
    Please make sure to choose the Blue server in order to get your progress back on rohanbay.

    After the merge, you still may be unable to log into Silver server. You have to reset your password on the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login.

    For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge.

    With that being said, I hope this clarified everything.
    Looking forward for a reply if that worked for you.

    Kind regards,
    Exotyc

    Golbat did not evolve.

    in General Support

    Posted

    On 12/5/2020 at 6:38 AM, Lowmidnight said:

    Hi all I need some help, Golbat at 255 Happiness did not evolve into Crobat.

     

    I'm still in kanto if that makes a difference.

     

    Someone in the Help chat told me to trade it to evolve. I traded it but it didn't evolve and now its back to 70 happiness 😕

     

    Was this a bug?  Can anyone help me? Here's a screenshot of proof of happiness levels

     

     

     

     

    Golbat.png


    Hello @Lowmidnight,

    I'm sorry for the inconvenience that was caused.
    Golbat indeed evolves at max happiness to Crobat.
    Sometimes if you see a Pokemon not evolving, follow this instruction:

    1. Faint your Pokemon
    2. Restart your client or relog
    3. Heal your Pokemon
    4. Level it up again

    This should fix the issue.
    I'll be waiting for a reply if that worked for you.

    Kind regards,
    Exotyc

    The screen freeze and Naked bald Mc

    in Client Bugs; Music, Graphics, etc.

    Posted

    6 hours ago, VenDEATHa27 said:

    I already re download the new client a few times even after I did this post I redownload it uninstalled and installed it I cleared the data and cache I connected to WiFi because someone said there's a problem when using mobile data the thing with character customization is fixed but the screen freeze is still my problem that's why I can't proceed to the game please help me with this 

    Screenshot_20201205-211519.jpg


    The first thing suggested to do while having client issues such as crash, freeze or client lags, is to delete all the old pro files and folders that you have on your device, and then redownload the latest client from here: PRO CLIENT DOWNLOAD.
    Since you have already done that, I would recommend to check this ANDROID - CRASH FIXES GUIDE.

     

    I can't change my color of bike

    in NPC & Scripting Bugs

    Posted

    5 hours ago, Dragokraz said:

    Hi Exotyc,

     

    Sorry for my late reply.

     

    Yes now it works, i can change my bike color !

     

    Thank you very much,

     

    Dragokraz,


    I'm glad to see your issue has been solved.
    I'll lock this thread now.

    Don't hesitate to ask again, if you have any further questions.

    Have a nice day!

    The screen freeze and Naked bald Mc

    in Client Bugs; Music, Graphics, etc.

    Posted

    6 hours ago, VenDEATHa27 said:

    Whenever I login I always have to customize my character then after that when I'm at the game it has no hair and dress plus when I started playing there's no issue other than the first problem I reported but when I get to cerulean there's another problem whenever I'm encountering random pokemons the screen freeze I waited for about 1 and a half hour and it still doesn't move I know the game is still running cause the background audio is still playing please how do I fix this? 

    Screenshot_20201203-010139.jpg

    Screenshot_20201203-010203.jpg


    Hello @VenDEATHa27,

    I'm sorry for the inconvenience.
    As Norex has mentioned, you have to delete your old PRO files and redownload the new one from this link to solve the issue.

    Kind regards,

    Exotyc

    I can't change my color of bike

    in NPC & Scripting Bugs

    Posted

    Hello, I have received an answer from the content scripter team.
    The old Ditto quest was rewritten from Xanascript to Phython, and the bike recolour NPC is still written in Xanascript, which still needs to be changed.
    Unfortunately, I have to tell you that you need to wait until the content scripters have rewritten it into Phython.
    This might take a few days.

    I'll reply again once this is fixed.
     

    I can't change my color of bike

    in NPC & Scripting Bugs

    Posted

    3 hours ago, Dragokraz said:

    Hi everyone,

     

    I have exactly the same problem on this topic : https://pokemonrevolution.net/forum/topic/140046-cant-change-bike-color/?tab=comments&_fromLogout=1&_fromLogin=1

     

    I can't change my bike color because Jimmy says i don't have a bike so he doesn't want to change my bike color.

     

    If someone can help me for fix this problem,

     

    Thank you,

     

    Dragokraz,


    Hello @Dragokraz,

    I'm sorry for the inconvenience.
    I've informed the corresponding staff team to look into your issue.
    In the meantine, please be patient.
    I'll reply as soon as I get an answer.

    Kind regards,
    Exotyc
     

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