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Exotyc

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Posts posted by Exotyc

    Restore my keldeo plz :((

    in General Support

    Posted

    6 hours ago, phamhoanganh14 said:

    Hi GM, 
    I'm sorry for annoying you . I just release my keldeo because i think it can recatch . So i hope u can save my keldeo . Thanks! ID is here

     


    Hello @phamhoanganh14,

    I'm sorry for the inconvenience.
    You should be able to catch Keldeo again in Crystal Cavern where you first caught it.

    Kind regards

    I Released my keldeo mistakenly!😭

    in General Support

    Posted

    49 minutes ago, Aryanash2 said:

    I released my keldeo while I was just about to release a trash Mon but unfortunately I released keldeo And I tried to get back my keldeo by beating Nikolai boss but he says me that u have no use battling me and now I am so hopeless plz help me get my keldeo and I have given the I'd below and I am little happy for I have screened my keldeo after I caught..

    Plz help me get my keldeo back😭

     


    Hey there!

    I'm sorry for the inconvenience.
    As Norex have already mentioned, Keldeo will reappear in Crystal Cavern where you first caught it.

    Kind regards

     

    Adding ur guild to reborn bot so i can see it on my server

    in General Support

    Posted

    11 hours ago, MagicalWizard said:

    yes but i cant add it to my discord server because its not reachable or permanently moved

     


    Hello @MagicalWizard,

    I'm sorry for the inconvenience.
    Unfortunately the Reborn bot has reached its max amount of servers and currently it's impossible to invite the bot to your server. This is mainly due to the limitation from discord for unverified bots.
    However, you're welcome to join the official PRO discord server and use the commands there.

    I hope this clarified everything. If you have any questions, feel free to ask.
    Kind regards

    chrismas espeon mount diapered

    in General Support

    Posted

    19 minutes ago, pichuconhi said:

    when I was riding my xmas Espeon mount I  just bought I used surf but when I got onto land it was gone I checked my inventory and my trainer card and it still wasn't there I cant find it anywhere

    Hey there!

    I'm sorry for the inconvenience.
    I've checked your account and it seems like you put your Xmas Espeon Mount as a held item in your Gengar. Could this possibily be your missing one?
    I'll be waiting for a reply.

    Kind regards

    Missing Pokemon

    in General Support

    Posted

    4 hours ago, 0PaRk3R0 said:

    Hey! I purchased a Tangrowth a few weeks back, But its currently missing.... Can you pls check?

    thanks!

     

    Hey there!

    I've checked your account and it seems like you traded your Tangrowth to "Yugx" a week ago.
    Let me know if you have any further questions.

    Kind regards

    Bug in evolution, with rare candy

    in General Support

    Posted

    2 hours ago, Gaxton said:

    I wanted to find out if there was any moderator or tip, to help me with the following. It happens that, when I was with my squirtle at level 98, I had thought of finishing it to evolve to the blastoise at level 100. It was going to be my first pokemon, I wanted to use it in the quest of mega stones, but it happened that when I was going to evolve it to wartortle at level 99, using rare candy, this one did not evolve, giving in a problem, which frustrated me, having this pkmm at level 100 being wartortle. That is why I want to know if someone knows how to solve it, or that it can evolve, even if it is already at level 100, because it hurts a lot after training it, both by level and by ev's.

     


    Hello @Gaxton,

    I'm sorry for the inconvenience.
    In order to evolve your Wartortle now, you have to use a Mysterious Candy which allows not fully evolved Pokemon to still evolve at level 100.
    You can purchase these in all four department stores, PvE Coin shops and PvP Coin shops for 5.000 Pokedollars, 2 PvE Coins or 1 PvP Coin, respectively.
    Hope this clarified everything, let me know if that worked.

    Kind regards

    Game does not open

    in Client Bugs; Music, Graphics, etc.

    Posted

    On 10/5/2020 at 7:24 PM, caveira1 said:

    After the new update, the game does not open, it crashes with a type of error, probably from unitycrashHandle64 or some other unknown error, please help me

     

    On 10/11/2020 at 2:56 PM, datnho said:

    i just download new client and can't open it, not thing appear on my destop.

     

    On 12/5/2020 at 3:37 PM, FenixNoah said:

    same happen with me


    Hello @caveira1 @datnho @FenixNoah,

    I'm really sorry for the inconvenience and the delay.

    Sometimes, it is possible to encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device, including the temporary files (https://tinyurl.com/deletetempfiles) and the trashbin, and then redownload the latest client from here: PRO CLIENT DOWNLOAD.

     

    If the said procedure should not fix those issues, here there are other methods that you can try:

     

    Other possible solutions to the crash issues:

    • Run the game in compatibility mode
    • Update your Display/Graphical Drivers
    • Add an exception for the client in your Firewall and Antivirus
    • Update your Windows Version
    • Clear out your Physical Memory or Ram to free up space
    • Terminate processes you don't need in the Task Manage

    I'll be waiting for a reply if that worked.

    Kind regards

    pokemon bug

    in General Support

    Posted

    3 hours ago, boyfoxi said:

    Hello I have a problem, I replaced a pidgeot with a lvl 18 wartortle and I would like to have it reviewed because it was a few days also my squirtle was downgraded

     

    and if they speak Spanish please answer me in Spanish I have no problem with English if there is no other choice


    Hey there!

    I'm sorry for the inconvenience. Your Pokemon has been restored and is in the last slot of your PC. Can you confirm it?

    Kind regards, Exotyc

    My pokemon are disappearing

    in General Support

    Posted

    3 hours ago, vb2099 said:

    A few days ago my account glitched when I was in Hoenn. My Swampert was replaced with a lvl 19 Marshtomp. And the next day my swampert was back so I didn't report. But now the Marshtomp keeps replacing pokemon and then those pokemon return but replace other pokemon. I'm losing important pokemon now. I thought releasing the marshtomp will help but now I lost my feraligatr. Can anyone help plz

     

    Hello @vb2099,

    I'm sorry for the inconvenience. Your Pokemon are back in the last slot of your PC. Can you confirm it?

    Kind regards, Exotyc

    • Like 1

    Bug

    in General Bugs

    Posted

    14 minutes ago, lllZekkenlll said:

    My beedrill came back thanks but my charmander disappeared is that normal?


    Yes, your Charmander disappeared because it was duplication from your Charizard.

    • Like 1

    Login Pokemon change

    in General Bugs

    Posted

    42 minutes ago, Douv said:

    Game logged of while i was getting water and when I logged back in my Nidoking was a Taillow.And my Taillow into a 5 lvl charmander.Can this be resolved somehow?


    Hello @Douv,

    I'm sorry for the inconvenience. Your Nidoking has been restored and is in the last slot of your PC. Can you please confirm it?

    Kind regards, Exotyc

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