Kvar

Greetings, @iceflake Thank you for reporting this issue. It has been forwarded to the relevant parties. Kind regards, Kvar

Greetings, @agregory15 Could you answer these questions so as to help you out? 1.- Where in the Laboratory does the "loading" appear? In the entrance? In what part? 2.- When you are teleported, are you teleported outside of the lab or inside? 3.- Have you completed Sinnoh's Story, or are you in Sinnoh beating the different Gyms? Kind regards, Kvar

Greetings, @Madara I apologise for the inconvenience. What you are saying is completely true. The NPC was disabled recently, the 14th of November, as the World Quest now serves its purpose. If you talked to the NPC previously to that date, it was still functional. I appreciate the response, as I was able to correct this post. If you want to obtain the other pokemon from the Legendary Duo/Trio, you'll have to use a Mysterious Ticket to have a chance at capturing them. Kind regards, Kvar

Greetings, @agregory15 When you try to enter the laboratory, does an error message pop up? Or are you completely frozen in place? In a loading screen? Looking forward to your response. Kind regards, Kvar

Glad to know your issue was resolved :) I'll be now locking this thread. If you have any further questions, please do not hesitate to ask. Kind regards, Kvar

Greetings, @LeoFlo24 Unfortunately, we cannot de-evolve your Clefable to Clefairy as it is impossible to do with our current tools. You can still teach it Moonblast with the Pre Evo Move Tutor in Kanto's Route 5 Daycare. The Daycare can be unlocked by defeating Naero Boss in Cerulean Cave. Furthermore, you can also ask another player to teach the move for you. If you choose to do so, please take screenshots of the full conversation and the trade itself. If you have any other questions, please let us know. Kind regards, Kvar

Greetings, @linkaros I apologise for the inconvenience. The issue has been forwarded to our developers and it will be fixed in the next client update. Kind regards, Kvar

Greetings, @Kolmi I apologise for the inconvenience. Since the introduction of the World Quest, the NPC has been disabled as the World Quest does its function in its place. Using a Mysterious Ticket, you will have the opportunity to capture Latias if you so desire. Additionally, you can catch other legendary pokemon from the other legendary trios (such as the Legendary Dogs and Regis) if you caught one of them but are missing the other ones. If you have any other questions, please let us know. Kind regards, Kvar

Greetings, @BossGiovanni Unfortunately, Hidden Power is classified as a normal type move which changes its typing depending on your IVs. Thus, it will not work for the Mega Charizard X Quest. Alternatively, you can train another level 100 OT Dragon Type Pokemon with Dragon Dance such as Dragonite with a Fire Type move such as Flamethrower, Fire Blast or Fire Punch and submit it for the quest. Dragonite learns Dragon Dance via level up, Fire Punch in Route 42's tutor, Flamethrower via TM purchasable in Cinnabar Gym and Fire Blast via TM purchasable in Goldenrod Mart. Once again, I apologise for the inconvenience. If you have any other questions, please do not hesitate to ask. Kind regards, Kvar

Greetings, @Rarehunt1 Did you try all of the steps below? Contacting your local provider, downloading a free VPN, restarting your router device? Looking forward to your response. Kind regards, Kvar

Glad to know the issue was resolved I'll now be locking this thread. If you happen to have any more questions or doubts, please do not hesitate to ask! Kind regards, Kvar

Greetings, @Baffo. When you get the evolution prompt from Nincada, it will always show that it wants to evolve to Ninjask, no matter if you have an empty space in your team or not. When you evolve it, as long as you have one or two empty slots in your party and Poke Balls in your inventory, you will additionally receive a Shedinja in your team. Thus, if you meet these conditions, you can click the "Yes" prompt. Nincada will evolve to Ninjask and Shedinja will additionally appear in your team, with the ability Wonder Guard. Let me know if this has resolved your issue. Kind regards, Kvar

Greetings, @Rarehunt1 I apologise for any inconveniences experienced during your playthrough. If you happen to experience the same problem constantly, could you try following these steps? -Contact your local Internet/mobile data provider, switch to a different Wifi connection to see if the issue still persists. -If you are playing on your phone, please check if your phone is able to connect with mobile data from different places where your mobile phone coverage is different. -Download a free VPN in your phone that can enable you to log in PRO. -In your phone settings, clear the app caché and reinstall it if needed. Please, let us know if the problem still persists. Kind regards, Kvar

Greetings, @Natalia1327 @Dualkey My sincerest apologies for the inconveniences experienced. The issue is known and it is currently being worked on by our scripters. Kind regards, Kvar

Greetings, @FCBruno My apologies for the delayed response. The issue has been forwarded to our developers and is being looked into. Kind regards, Kvar

Glad to know your issue was resolved! If you happen to have any other issues, please let us know. I'll be locking this thread now as the issue has been resolved. Kind regards, Kvar

Greetings, @Flexforlife My dearest apologies for the delayed response. The issue has been forwarded to our developers and they are looking into it. Kind regards, Kvar

Glad to know your issue was resolved I'll now be locking this thread. If you need help with anything else, please let us know! Kind regards, Kvar

Greetings, @Chemosh Could you try the following steps? -Restarting your router -Contacting your internet provider -Using a free VPN -Switching to another Wifi connection/using mobile data (depending on your device)

Greetings, @Chemosh Could you please tell us what error message are you getting when you try to log in to PRO? Is it any of these? -Connection lost. -Invalid username or password. -Logging in... message appears but you are unable to log in. -The server is under maintenance. Looking forward to your response. Kind regards, Kvar

My sincerest apologies for the delayed response. I've forwarded the issue to our developers. Kind regards, Kvar

Greetings, @Campbell39 I apologise for any inconveniences experienced. If you happen to experience the same problem constantly, you can try following these steps: -Contact your local Internet/mobile data provider. -Check if your phone is able to connect with mobile data from different places where your mobile phone coverage is different. -Download a free VPN in your phone that can enable you to log in PRO. -Clear the app caché and reinstall it if needed. Please, let us know if the problem still persists. Kind regards, Kvar

Greetings, @HarlequinOver As stated above by Norex, there is a TM Tutor for Avalanche located in Route 216. Each usage of the tutor will cost 15,000 pokedollars. Depending on the pokemon you want to teach it to, it may require a move relearner (if the move is a level-up learnset move, which you can check in your Pokedex), an egg move tutor (which can be accessed in the Daycare in Route 5 after defeating Naero Boss, or a preevo move tutor, which is also in the Daycare. If you have any further questions, please let us know. Kind regards, Kvar

Greetings, @pakis Unfortunately, there is currently no way to de-evolve a pokemon to its previous evolutionary stage. If you have any other requests, please do not hesitate to ask us. Kind regards, Kvar

Greetings, @Vasif I apologise for any inconveniences experienced. When you faint in a wild battle or a Trainer/NPC battle, you will lose a 5% of your money, as stated above by Norex. Did you faint in a wild battle while you were hunting or against a trainer? Looking forward to your response. Kind regards, Kvar