Adiuvo

Hello @Themarvelx, Your Gallade has been recovered, please check your PC for it.

On Aphrodia Island East, if you go south of the wedding to the stairs, are you able to walk on the clouds? If so, please continue South East until you find another island. When there, follow the path south until you come across more clouds that go west. Following these clouds will bring you to a smaller island. On this small island, please see if there is a Clefable Npc present. Compare with this image, where the red circle is. If there is a Clefable there, interact with it and see if you are able to battle it

Hello @Zuniga, Im sorry you're having issues related to the Valentine quests. Do you currently have access to other routes on the event island, like Aphrodia Island East?

Hello @Darkson, I have forwarded your requests to the appropriate staff members. Once I get a response, I will make sure to let you know

Hello @Andrik88, Im sorry to hear you're stuck and can't move. Can you please provide me a screenshot of where you're stuck? Or any details of where you are?

All good, just glad you have it! I will now close this thread as the matter has been resolved. If you need any help in the future, please feel free to create a new thread. Have a great day!

@Technoboy10000, It should be located in the top icon, the actual bag symbol

Hello @Jafah, Apologies for the delayed response. I'm sorry to hear you were having a few difficulties playing the game. I see you have been playing since this post, but I still wanted to check up with you. Can you please confirm everything is now working normally?

Hello @Technoboy10000, Is this regarding your other account? I see the Salamencite showing up currently in your inventory, can you please double check for me?

Excellent, glad to hear it. I will now close this thread as the matter has been resolved. If you need any help in the future, please feel free to create a new thread. Have a great day!

Hello @Xtrapox, Im sorry to hear about your difficulties in accessing Trainers Valley. Upon looking up your profile, I see you currently have 118 Caught Data for the Kanto region (Gen 1), just 2 short of the required 120. I believe once you catch 2 more of the uncaught Gen 1 dex, you should then be eligible for Trainers Valley.

Glad to hear it. I will now close this thread as the matter has been resolved. If you need any help in the future, please feel free to create a new thread. Have a great day!

Hello @Onill, Apologies for the delayed response. I suspect the issues you were encountering were due to the client updates, which I believe have been solved. I see you have played quite a bit since your post, can you please confirm you are no longer having problems?

Hello @Chusikrts, Apologies for the delayed response. I see you have logged in quite a bit in the last 2 weeks, can I interpret that you are now able to play on your phone without the crashing?

Hello @Vangogsan, Apologies for the delayed response. Since the update, I now see the spawn has been corrected in the Pokedex. Can you now see route 28 on the list in game as well?

Hello @Phongpaladin, I'm sorry to see you've encountered this odd bug. Please do me the favor of downloading the latest client and try logging in on a fresh install. Please let me know if this issue persists.

Glad you were able to get it solved If you need any help in the future, please feel free to create a new thread. Have a great day!

Hello @Senpai93, The staff has recently released corrections which should fix this issue. Please download the newest version of the client, which can be found here Please let me know if it solves your issue

Hello @Vegetarox, The staff has recently released corrections which should fix this issue. Please download the newest version of the client, which can be found here Please let me know if it solves your issue

Hello @Ghibas, The staff has recently released corrections which should fix this issue. Please download the newest version of the client, which can be found here Please let me know if it solves your issue

As there have been recent logins but no reply, I will assume the matter has been resolved and will close this thread. If you need any help in the future, please feel free to create a new thread. Have a great day!

Hello again @Darkiler, Server transfer is now available again from your dashboard. Have a great day!

Great to hear guys I will now close this thread as the matter has been resolved. If you need any help in the future, please feel free to create a new thread. Have a great day!

Hello @Gralak21, I'm sorry about the server issues you've been experiencing. I understand your feelings, as we are all being affected by this issue. In this case, the problem is that our Proxies are currently under a DDoS attack. We don't know why that's the case, if its from a larger attack or a directed one specifically aimed at PRO. Normally if a proxy is having an issue, the server can switch to one of the others without the player disconnecting, but in this case, all proxies were experiencing issues. We ordered and have finally received additional proxies for our servers, which are now up. We hope these additional proxies will improve the servers and reduce the disconnects. Hopefully we'll see an end to these attacks soon so we can get back to enjoying the game we love.

There is an optional fix for it, which requires a new download of the client. This seems to fix the issue for most players, not sure if it has for all players. You guys are welcome to give it a try.