Nebulas

Hi there I have moved your Venusaur and Pikachu back into your PC. Could you have a check and let me know if everything is working again? Kind regards - Nebulas Dedicated Support Team

Hi again Sorry for the delay in responding to your issue. Your Togekiss has been recovered and should be back in your PC. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team - Locked -

Hi again I've moved the Pokemon that were stuck in your Party into your PC. Could you have a check and tell me if everything is working? Kind regards - Nebulas Dedicated Support Team

Hi there I've de-leveled your Gligar ingame earlier. All you have to do is level it up during nighttime from 6pm till 6am while it holds a razor fang. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Could you tell me which Pokemon are stuck in your Party? Kind regards - Nebulas Dedicated Support Team

Hi there Your Red server progress is still intact, it has not been deleted. You must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Red Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Your Red server progress is still intact, it has not been deleted. You must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Red Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Could you please attach your crash log in a reply here? I'll be able to further assist then. Kind regards - Nebulas Dedicated Support Team

Hi there You must first login on the PRO Dashboard. After that, you'll be able to reset your password with the [Change] button. An email will be sent to your mail adress to change your current password. Hope this helps, and with this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Could you please provide the screenshot of your missing Pokemon? Kind regards - Nebulas Dedicated Support Team

Hi there Your progress on the Blue server is still intact. You have to merge your Red Server and Blue Server account first to play on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Blue Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Glad to hear your issue has been resolved, thus, I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked -

Hi there If you have a black screen instead of the login screen when you start your game client, here are the quick steps to follow for an easy fix: ▪︎ Change your desktop screen resolution ▪︎ Launch your PRO game client ▪︎ Revert your resolution change back to your initial one You might also want to install the latest Display Driver updates, and Windows Updates. Please let me know if your issue has been resolved or not. Have a nice day! Kind regards - Nebulas Dedicated Support Team

Anytime! I'll now lock this topic, as you've successfully merged your account. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked -

Hi there Sorry for the delay in response on your topic. We have forwarded your merge issue to those with higher power. Please be patient until this matter gets resolved. Thanks in advance, and with this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Your progress is stored on the Red server, it has not been deleted. You must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Red Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Rageblade I have forwarded your issue to those with higher power. Please remain patient until further notice. Thanks in advance, and with this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there You used to play on the Red Server, and you progress is still intact. You joined the Gold Server which used to be the Yellow Server. You have to merge your Red Server and Blue Server account first to play on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Red Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there A better release system and a new storage system has been suggested many times before. There is, however, no ETA on when new things get implemented into the game. Please keep an eye out for the Announcements Subforum as new updates get posted there. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Your progress is stored on the Blue server, it has not been deleted. You must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Blue Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there It seems that you've already successfully merged your account, thus, I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked -

As explained by Spacemuffin and hahahaka, you do not receive experience from them, as this is a way to prevent easy EXP gain and to make progressing a bit harder. This is also the case when you lose to a Gym Trainer. When you first battle a Gym Leader, you receive EXP. When you lose a Gym fight and go rebattle the Leader, you will not receive EXP. As everything has been cleared up, I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked -

Hi there Have you already tried to install the latest windows updates and graphic drivers? If you have an Avast Antivirus by any chance, downgrade it to Version 7, as Version 8 may cause this sort of crash. Make sure to add the game as an exception in your Antivrus to prevent other crashes. Let me know if this solved your problem, or not, and with this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there KoooBiii Your progress is stored on the Blue server, it has not been deleted. As Spacemuffin mentioned, you must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Blue Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there The Rocket Grunts in Mt. Silver have a cooldown of 2 hours (real life hours) if you lose to them or disconnect in battle. Have a nice day! Kind regards - Nebulas Dedicated Support Team