Xylos

Hello and welcome to PRO! :)

It's never to late :3 Hey Goomy and welcome to the forums ^^

Hey and welcome :D

Hey and welcome back! ^^ If you don't find all account information from your old account, we may be able to help you in this regards in our General Complaint area.

Hey and welcome back! ^^ Not necessarily something is wiped for you. For further information this topic may help you: Account merge FAQ In case you should have more questions or the topic does not apply to your problem, feel free to create a General Support topic and we will help you there. ^^

Hey Evilofevil, I'm sorry for this inconvenience. Try now to talk to the seller, he should be able to sell you another. If not, let it me know here. Usually we can not help users for crash issues, this case is special in such a way, that I was able to see that you never received a Magikarp. Loses at server crashes or disconnects can happen from time to time as the game is still in beta and crashes can happen any time. Regards Xylos

Hey Maschmi, I'm sorry for this inconvenience and thank you for reporting this bug! I re-played this part of the story and this bud did not occur for me. The rival disappeared for me as intended after a automatically started dialogue. There should be no battle with your rival. Currently I can't see any issue right now, it may was temporary. In case you notice more people have the same problem, or you face similar bugs, feel free to let me know. Like said, for me everything went well - twice. Regards Xylos

Hello Starlight, thank you for reporting this bug! I have informed proper party in order to have this not intended trainer battle fixed. As it is more a minor bug and does not directly harm any player, it may need a while until it is fixed as it is not prioritized. I hope you understand that. I will keep you up to date once the issue should be solved. Regards Xylos

Hey LaMueertee, I'm sorry for this inconvenience. Please try our general troubleshoot for Android users in such a case: Android Guide. In case the guide should not help you, could you give us more information about the crash? Does any error message appears, or do you crash out of nowhere or is the chat freezing and you will be kicked out of the game? Any detail could be important. Regards Xylos

Hey Aniren, I'm sorry for this inconvenience and this long waiting time. Your connection can still be a problem even when you use the same WIFi with your phone. However, since you say any other game works fine, you are right, it is most probably not your internet connection. Please try our general troubleshoot in such a case: Let me know if you need any further help regarding this topic. Kind regards Xylos

Hey Meralux, I'm sorry that we didn't reply yet. The topic was a bit lost for us it seems. Feel always free to bump your post from time to time in case we should not reply. The problem occurred for you is most likely not a coding problem. Alt tabbing works fine for me when I'm ingame, I can switch all maps without any problem. In a case like such, I recommend to reinstall the complete game. Make sure if you do so, to delete all previous PRO versions. In case it should still not work, try our general troubleshoot: Let me know if you should still have any problems. Regards Xylos

Hey Silverstar, sorry for this late reply. It seems the topic got lost a bit. Feel always free to bump your topic from time to time in case we should not reply. :) The bug is known and can occur sometimes. A simple client restart and re-ordering the Pokémon in your party should be enough to fix this bug. If this should not help at all, or the bug appears more often to you, please re-install the game. Make sure to delete all other PRO versions before you download a new. Our download links can be found at our download page. A general bug fix from our side is not prioritized as it is a kind of rare bug and is, also for the user, easy to avoid with the above mentioned steps. Let me know if you have any further questions regarding this topic. Regards Xylos

Ok, and everything worked? :D

Hey Allsmell, I'm sorry for this inconvenience and this late reply. Thank you for reporting this bug! This bug is know and should be fixed soon! I will contact you here once again once the bug is fixed. :) Regards Xylos

Hey BlackGinny, I'm sorry for this inconvenience and this late reply. Thank you for reporting this bug! I have forwarded the issue and it is being worked on. When this issue will be fixed is uncertain as it is more a minor issue. You can still see this bar when you click on the position where it should actually appear. It seems the shadow of places which require Flash cover this bar. I will let you know once this issue is fixed. Regards Xylos

Hey Suicune, I'm sorry for this inconvenience and late reply. Thank you for reporting this error! :) This bug should already be fixed, can you check that by chance once you do your Dig Spots again? In case it should still happen for you, let it me know ^^ Kind regards Xylos

Hey Mertysoner, I'm sorry for this inconvenience and this late reply. I tried to reconstruct this issue but with no success. Does this still happens to you? In case it should still happen to, I recommend you to re-install the game by deleting all PRO files and download and install it again. Let me know if it should happen to you anyway. Regards Xylos

Hey Bhowli, I'm sorry for this inconvenience. This bug happens rarely and should be fixed when you simply re-log. Did that worked for you? If not, let it me know and I will try to re-create this issue and forward it to proper role. Kind regards Xylos

Hey Meat, I'm sorry for this inconvenience. Thank you for this report! And no, this is not a troll. ^^ The move itself is not bugged but it seems there is a error at the Move Re-learner for this move. I have forwarded the problem and it will be worked on. I can't really tell you when it will be fixed as it is more a minor issue, but I will keep you up to date at this topic. Have a good day! ^^

Hey Ta7esh, I'm sorry for this inconvenience and the late reply. This seems to be a more rarer bug and we don't have a specific fix for that. Does this bug happens often to you? If it was just a bug you was affected by at one time, it may be occurred because of some connection issues. In case it should happen to you more often, I recommend you to re-install the game by deleting all PRO files and download and install it again. Let me know in case it should still happen to you and I will try to help you with further steps. Regards Xylos

Hey Zillatheorigin, I'm sorry for this inconvenience and the late reply. It seems you had a rollback as the server crashed. Unfortunately we can not reset any cooldown, refund any lost item, Pokémon or game progress in general in a case of such a rollback. Once again, we are sorry for that but there is really nothing we can do in such a case. :/ I will lock this topic now as it is answered. I still want to wish you a nice day! ^^ Regards Xylos

Hey Aldaris, I'm sorry for this inconvenience and this late reply. Thank you for reporting this bug. I leveled up some Geodudes and everything went intended, therefore I won't forward it yet, but if you should notice this problem more often, feel free to report it any time! Kind regards Xylos

Hey happy0w0, I'm sorry for this inconvenience and this late reply. Thank you for this report! The issue should already be fixed and all headbutt trees should work properly. Let me know if you should still have any issues. Regards Xylos

The encounter rate didn't drop with the Jet Skii changes, btw. But if its only the speed itself why you avoid water, I have to accept it I guess :x

Hey, maybe there will follow events which will he held on water or under water, we plan events usually 1-2 months before they are active to have everything well planned, but we still try to have unique events every time we do one and are kinda flexible there. If you have any ideas how we could implement waster/dive spots into our events, feel free to let us know. The problem, in my opinion, is that there is not much to vary in water or under water :/ Its a bit hard. About dive spots and if there will be more, some of us Staff had a talk about them and we came to the same conclusion that more and other dive spots would be cool. I can't really tell you if they will really follow and any time soon as it was just a talk we had and not 100% planned - but we had the same thought and a small talk.