Xylos

Hey, I'm sorry for this inconvenience and thank you for this report. I wasn't able to reconstruct this bug. I evolved 12 Scatterbugs and all had the intended ability. Did this bug happened to you lately? Because it seems it just works fine for me. If possible, can you provide any evidence? Regards Xylos

Hey Leahx3, I'm sorry for this inconvenience. According to my sources you haven't beaten every other trainers yet. It seems you only have fought and won against 3 Sinnoh NPC's, your next one would be Novi in National Park (Johto). It is a little bit strange, that you say you have battled them all except Hannah, but your account says you only beat three of them. If it wasn't a rollback, which is unlikely in your case as it is very much progress lost, it may be a bug. Please try to battle Novi and follow on all following Sinnoh NPC's if it is possible for you. A list of them and their locations you can find here. Let me know your result. Regards Xylos

Hey shayvl31, I'm sorry for this inconvenience. We had issues with "zombie dc's", a dc which appeared in PvP and Boss battles. When you had this kind of dc's, the game froze and you wasn't able to do anything. However, this dc's are not directly connected with Boss Oak or any other Boss. The bug should be fixed now as it was investigated. Remember that it is intended that you get a cooldown when you get a dc in any way. The updated Bosses do only reset their cooldowns in case you got kicked out because of a server crash. Unfortunately we can not reset any cooldown neither we can refund any lost item, Pokémon or game progress in general in a case of a rollback. Once again, we are sorry for that but there is really nothing we can do in such a case. :/ Thank you for your report anyway! I will lock this topic now as it is answered. I hope you have a nice day! ^^ Regards Xylos

Hey Shidoni and welcome to the forums ^^

Hey tha01379, I'm sorry for this inconvenience and this late reply. Thanks for the report! We were aware of a bug where you lose battles by beating bosses with hazards. I will forward this issue and will keep you up to date for any outcome. Please try to avoid finishing Boss fights with hazards. As far I am aware of this bug, you will only lose fights when the last Boss Pokémon is defeated by hazards, if not, everything should be fine but I can not confirm that. We can unfortunately not refund any cooldown's or rewards you would have gained from the NPC's. Even when it is not directly a rollback, following quote applies here too: I can't tell you when this bug will be fixed as our Dev team always has much to do but I will keep you up to date. Regards Xylos

Hey arkilloftw, I'm sorry for this inconvenience and this late reply. The problem might have been, that your friend typed your name wrong, or mixed it up with the Mail title. I can confirm that you never received 7 Rare Candy's. If you give me the name of your friends account, I could detect the exact issue. However, we do not refund wrongly sent mail items if they are not high valuable as it is much work and not easy to do. Kind regards Xylos

Hey SchattenDialga, I'm sorry for this inconvenience. Thank you for your report! We will keep our eyes open and see if this problem will occur more often in future and will forward it our developer team in case it will happen more often. Have a nice day! Kind regards Xylos

Hey Havox, I'm sorry for this inconvenience. Thank you for this report! I have forwarded the issue and it will be worked on. I can't tell you when exactly this issue will be fixed as its a more minor issue and the DEV team has many other projects, but I will keep you up to date once I hear anything new. Regards Xylos

Hey TanMan1234, I'm sorry for this inconvenience. This is a bug which can occur sometimes. We have no ETA when this will be fixed. However, unfortunately, we can not refund any lost money, items or game progress at all. Make sure to check out update logs from time to time where all bug changes are mentioned. Otherwise I will try to keep you up to date. Regards Xylos

Hey TatsumiMeliodas, I'm sorry for this inconvenience. I'm sorry that you was in a position where you had to restart the client in order to continue the game and weren't able to pick a move of your Pokémon in your boss fight. When you left the game while any boss fight, you will spawn in front of the boss and the fight will count as lose. I am aware that this was the only option for you as you couldn't pick any move or do something else in the moment of the fight. This might have been a bug or a connection issue to the servers. We can unfortunately not refund any lost items, money or game progress neither we can reset any cooldown times. If the problem often occurs, outside of a server crash, please try to re-download the game. Don't forget to delete all previous PRO versions when you do so. With this being said, I will lock this topic now. Regards Xylos

Hey luffy1811803, I'm sorry for this late reply. If you want to know how to increase the owned Pokémon stat - this is easy. The owned Pokémon counter counts all Pokémon you ever had in possession, means captured Pokémon, all evolved Pokémon, all traded Pokémon and any other Pokémon you ever had in your team or Pc. The owned data does count Pokémon you ever had in your possession, that means it wont decrease when you trade a Pokémon away, evolve it or delete it. Other than for the evolution count, owned Pokémon don't have to emanate from your OT (Owned Trainer), also Pokémon from a other trainer will count in the statistic. Let me know if you have any further questions regarding this topic. Regards Xylos

Hello everyone, I'm sorry for this late reply and the inconvenience connected with this bug. this bug should be fixed now since a certain time and everything should went smooth. Therefore I will lock this topic now. In case you should still have any problems regarding a trade, please create a new topic and we will assist you there. Kind regards Xylos

Hey diwakar1470, I'm sorry for this inconvenience. Indeed, as the first placed it should not be possible to obtain a 10k money reward, this is, like you said, a reward you can get from the 2nd place only. This might have been a bug. We are sorry for that, we can unfortunately not refund or change your reward. In case this should happen again, please take a screenshot and provide it to us in order to fix this possible bug. Regards Xylos

Hey SeeingEyeDog, I'm sorry for this inconvenience and late reply. The bug should be fixed now. Does that also apply for you? Regards Xylos

Hey Lmentrix2191, I'm sorry for this inconvenience and late reply. The bug should be fixed now. Does that also apply for you? Regards Xylos

Hey JuanGM, I'm sorry for the late response. The server were offline at the time you posted your topic. Is the issue solved now or do you still have problems? If you still do have some, please try out our general troubleshoot: Let me know the result. Regards Xylos

I will lock this topic as you getting helped in a other thread. For reference: https://pokemonrevolution.net/forum/topic/116612-url/?do=findComment&comment=646962 Regards Xylos

Hey MasterSam, I'm sorry for this inconvenience and late reply. The bug should be fixed now. Does that also apply for you? Regards Xylos

Hey hotranvietcuong, I'm sorry for the late response. Like Rathernal already mentioned, the server were offline at the time you posted your topic. Is the issue solved now or do you still have problems? If you still do have some, please try out our general troubleshoot: Let me know the result. Regards Xylos

I think this is not a mapping bug, more a unlikely other bug. I still moved it into the right sub forum. Nice that you had a Escape Rope and it worked. :) Regards Xylos

Hey MrChronic, as far I have understood your problem, you didn't even battled Manaphy. Try to leave the temple and talk with your fellows. After that, they should mention that you should follow Manaphy again, in the temple. At this point you can fight and potentially catch Manaphy. I recommend a fast catch because of the current server problems. For that, you can use a Master Ball for example, a re-log after you caught Manaphy is also recommended. A re-log will force save the Pokémon, that does work for any Pokémon, by the way. In case I misunderstood the problem and you already fought Manaphy but lost it for some reason, you will have to fight Boss Nikola in order to have a second chance to catch Manaphy. Boss Nikola is located in Unknown Place near Trainers Valley. Nikola does need a good preparation as he has a strong team. Keep in mind that Boss Nikola was reworked recently and some sources might be outdated. Let me know if you have any further questions regarding this topic.

Hey Jamesdh17 and welcome ^^ Also welcome to your wife of course

Hello Sionainn ^^

Hey Bukakken, I'm sorry for this inconvenience. We currently have a visual bug with the MS status in the trainer card. Sometimes it says active while it is inactive, sometimes it says inactive while it is active. It is being worked on but I can't really tell you when it will be fixed also because it is a more minor bug. I looked into your account and it seems your MS is active, you can trust the sign in the upper left. If you want to go 100% sure, please try to enter a ms only area like Sevii Island, Safari Exclusive or Pokèmon Tower underground. Also looking if you encounter MS only Pokémon could help. Let me know the result. Regards Xylos

Welcome Fleuriste and Bulbasaur! :D