Astraea

:Angel:

Hi Surrender, Your question is suited more for General Support rather than General Game Talk, so I've moved it here. The servers were locked for maintenance to fix certain PvP moves and have since been rebooted. When servers are locked, it is generally due to maintenance; for immediate announcements regarding status, feel free to join the PRO Discord. Since the server has been rebooted, I'll now lock this topic. If you decide to make a post here in the future, please keep in mind of our subforum rules: Kind Regards, Astraea. [fade][glow=#fd9696]- Locked -[/glow][/fade]

Hi Ajipunyatv, Unfortunately, you will need to re-do the Hoenn Teleport Quest. However, you'll only need to find three PCs instead of five PCs this time. If you've forgotten the steps you took before, feel free to check out the Updated Hoenn Teleport Guide. As your question has been answered, I'll now lock this topic. Best of luck to you! Kind Regards, Astraea. [fade][glow=#fd9696]- Locked -[/glow][/fade]

Farewell, and good luck in your future.

Good luck with your search!

Welcome to PRO!

Hi Szymczokx, Based on your screenshot, I believe you may have gotten hit by a crash and/or rollback. I'm extremely sorry for your situation, however, there is nothing we can do to further your case as we will not refund anything. As in my previous message, I've listed the locations that you can find Tympole at. Again, we're sorry for the inconvenience; have a great rest of your week. [fade][glow=#fd9696]- Locked -[/glow][/fade]

Hi RohitDalvi, I'm regret to inform you that, unless you name is deemed inappropriate by PRO standards, we do not give name changes. However, you are free to have up to 4 accounts; and 2 accounts per e-mail. I'd suggest signing another account up with the username you desire and use that account instead. We cannot transfer save data between your accounts, but you are free to trade between your accounts as you wish. Since this is non-negotiable, I'll now lock this topic. Have a great rest of your week! Kind Regards, Astraea. [fade][glow=#fd9696]- Locked -[/glow][/fade]

Don't be sorry! Although you've been playing in-game for awhile, welcome to the PRO forums! :Angel:

Glad to hear that! Since your issue is solved, I'll now lock this topic. Have a great week! [fade][glow=#fd9696]- Solved -[/glow][/fade]

Hi Ovibos, We've fixed the capitalization on your name as we believe it is the culprit to your issue. Can you go ahead and try to talk to Symphonia again? Kind Regards, Astraea.

Your comment has been removed. Allow me to remind you of this rule:

Hi SuzumeVermilion, This is a graphical glitch that can sometimes happen when you drag Pokemon. Restarting your client should solve this problem. Can you restart your client completely and let me know if this solved your problem? Kind Regards, Astraea.

Hi Greatorex, I regret to inform you that the evolution from Spritzee to Aromatisse is not yet coded. For a list of evolutions that are not yet coded or are different in PRO, you can check the List of evolutions coded differently in PRO. As your Spritzee is Level 100, there is no guarantee that we can evolve it into an Aromatisse through our method, but feel free to make an evolution request through our Evolution Request Megathread ONCE it gets coded and we'd be happy to evolve it if it is able to through our method. I greatly apologize for this inconvenience; please keep an eye out on the Update Logs when the evolution does get added into the game. Kind Regards, Astraea.

Hi LucHLS, I regret to inform you that we cannot refund or restore anything lost in a crash/rollback. As [mention]STRATEGIST[/mention] has stated, this can be possibly abused if we did restore game data that was lost. You can read here to learn how to minimize your chances of being rolled back. You have stated that you disconnect every time you enter the Safari Zone. If you have a tendency to disconnect often, I would highly suggest the following steps: You should also troubleshoot your connection; although your connection can be generally good, a dead signal every so often can cause you to disconnect from the game completely. You can check out a few guides that I've found and personally use: Quick Windows Networking Fixes (Windows Only) and Troubleshooting with Ping and Traceroutes (Windows, Apple Mac OS X, and Linux supported). Again, you'll want to look out for any ping falls that may indicate an issue with your connection. Lastly, I would recommend troubleshooting your router as it may have malfunctioned. You'll need to look up the guide to troubleshoot your make and model, but here is a General Router Troubleshooting Guide in the meantime. Looking forward to your answer; until then, have a great day! Kind Regards, Astraea.

Hi Melden21, It appears you are trying to play PRO from Dubai. Unfortunately, due to poor net neutrality and strict internet censorship in Dubai, the ISPs from the aforementioned country blocks PRO. The only solution is to use a VPN; from my research, VPNs are not entirely illegal in Dubai, and you will only be prosecuted if you commit a federal crime. However, I'm not a law expert or anything of the sort. You may want to read this unbiased guide on Choosing a VPN if you may have other reasons for using one; there are also various articles reviewing popular VPN services that may interest you. Apologies for the great inconvenience; however, there is nothing we can do as PRO to rectify this problem otherwise. I wish you a great rest of your week! Kind Regards, Astraea. [fade][glow=#fd9696]- Locked -[/glow][/fade]

Welcome!

[mention]Noisia[/mention] Be my Valentine :(

Hi AshNL Unfortunately, Aegislash's ability Stance Change is not yet coded in PRO. For a full list of moves that are either bugged or not coded, please check out this thread. If you happen to find a move that is not coded and/or bugged, feel free to report it using the report form in the aforementioned thread. Kind Regards, Astraea. [fade][glow=#fd9696]- Locked -[/glow][/fade]

Hi Balloonist, Unfortunately, we do not generally transfer any save data between our severs; this includes transferring coin capsules to other servers. However, if you have mistakenly donated on Yellow server and originally meant to donate on your Blue server account, I would suggest posting in the Donation and Coins Issues forum, where an admin will look into your case and will be able to further assist you with this. I'll now lock this thread as your question has been answered; have a great rest of your week! [fade][glow=#fd9696]- Locked -[/glow][/fade]

Hi EmptyPillow, I'm very sorry to hear about your issue. It appears that you may have lost your TM during a crash or rollback. We are constantly striving to improve our servers and keep them as stable as possible, but it isn't perfect and can crash unexpectedly at times. I regret to inform you that—as stated in our issue guide—we cannot refund anything lost in a crash or rollback. To minimize your chances of losing valuable progress by a rollback, I'd highly suggest reading our Hit by a rollback? thread. Here are the following locations where you can obtain the TM from: If you will be needing funds to purchase this TM, I'd suggest doing the Officer Jenny bounties, as they should give you enough PokeDollars to purchase the aforementioned TM. Again, we're extremely sorry for this inconvenience, but as nothing can be done to further your case, I'll now lock this thread. Have a great rest of your week. [fade][glow=#fd9696]- Locked -[/glow][/fade]

Hi Szymczokx, Can you take a look at Calahan's reponse and verify that you do not have the max number of Pokemon in your possession? If you have the max number—which is 900 total Pokemon, as stated in your trainer card—you'll need to release Pokemon before catching more. If the above is not the case, I'm sorry to hear that you were unable to catch the Tympole. You may have lost it in a crash or rollback. Unfortunately, we cannot refund anything lost in a crash or rollback, which you can find more about here. Therefore, you won't receive any reward or compensation for this situation, I'm afraid. If you wish to have another chance at catching a Tympole, here are spawns where you can find wild Tympole at: Looking forward to your response; until then, I wish you a good day. Kind Regards, Astraea.

Glad to hear your PRO game client is working now! Have a great rest of your week! [fade][glow=#fd9696]- Solved -[/glow][/fade]

Hi Tannkk, Please try to add an exception for the game to your antivirus; it's usually what's deleting files when flagging them as potential threats. The game may have triggered a false positive in your antivirus, thereby deleting the game. You might also want to try to move the game's folder to another hard drive partition than C:, if that's where yours currently is. Looking forward to your answer; until then, have a great day! Kind Regards, Astraea.

Hi Algerie31, The NPC you screenshotted is a TM Seller, not a Move Tutor. We did recently update all the Move Tutors to have their name above their head, but not TM Sellers. If you happen to find a Move Tutor without a name, feel free to report it to us and we will solve it. Kind Regards, Astraea. [glow=#fd9696][fade]- Locked -[/fade][/glow]