Astraea

Hi Jennycakes, I regret to inform you that we cannot refund a mistake like this. I'm extremely sorry, but there is nothing we can do to further your case. However, take solace in that Masterballs are fairly easy to replace; they cost 10 PvP coins from the PvP Coin Master; the one in Vermilion is shown below in my screenshot: You can earn PvP coins by winning a Ranked PvP match. I hope this information has proven helpful to you, and again, I apologize that we cannot refund your Masterball. Kind Regards, Astraea. - Locked -

Hi there, Please do not make multiple threads about one issue you're experiencing. Your thread has been looked at and answered by one of our members here. I will update you with more information as I receive it. I'll now lock this thread as it veers on spam. Kind Regards, Astraea.

Hi Jatimus, There's a bit of a bug when relearning moves that have similar names to other moves in the database; could you try to relearn "Toxic Spikes" first, and then try to teach your Forretress "Spikes" afterward? This is known to solve issues such as this one. Looking forward to your answer, Astraea.

Hi there, I've sent you to your last visited PC. Can you let me know if you can play properly? If not, do you possibly have Comcast as your ISP? It has been recently brought to our attention that players with Comcast as their ISP are having issues, such as being stuck on loading maps, on maps with no Pokemon, being unable to move, etc. If you have Comcast, you may be affected by this issue; if possible, I'd recommend trying to use a VPN or try to use mobile data instead. We're currently investigating this issue and I'll keep you updated if you are affected by it. Will be looking forward to your answer! Kind Regards, Astraea.

Hi there, It has come to the staffs' recent attention that players with Comcast as their ISP are having connectivity issues. If you have Comcast, I would recommend you to try to use a VPN to bypass this problem. We are currently investigating this issue and I will keep you up to date, however, as this is on Comcast's side, there isn't much the staff team can do at this moment. Kind Regards, Astraea.

Hi there, It has come to the staffs' recent attention that players with Comcast as their ISP are having connectivity issues. If you have Comcast, I would recommend you to try to use a VPN to bypass this problem. We are currently investigating this issue and I will keep you up to date, however, as this is on Comcast's side, there isn't much the staff team can do at this moment. Kind Regards, Astraea.

Hi there, It has come to the staffs' recent attention that players with Comcast as their ISP are having connectivity issues. If you have Comcast and are affected by this, I would recommend you to try to use a VPN to bypass this problem. We are currently investigating this issue and I will keep you up to date, however, as this is on Comcast's side, there isn't much the staff team can do at this moment. Kind Regards, Astraea.

Hi Mattsw, Unfortunately, you cannot sync a boss reward; for the ability Synchronize to work, you must be in battle with the Pokemon. In the future, if you have any questions, feel free to ask in the General Support forum after reading our Issue Guide. Your question will be more readily answered there! Kind Regards, Astraea. - Locked -

Hi there, Unfortunately, we do not allow account data transferred between servers; this includes Pokemon or PokeDollars being traded between servers. There is a merge planned for Red and Yellow server, but we have no ETA on that I'm afraid. In the future, you can ask questions in General Support, but please take a look at the Issue Guide before making your own thread. Kind Regards, Astraea. - Locked -

Locking this thread as it's been answered; have a great rest of your week. - Locked -

Hi zellone, While reporting a bug, be very specific how it happened so we can fix it. By your topic title, it leads me to the assumption that you're speaking about the game servers; the forum you originally posted in–which was Client Bugs–is not the place for such inquiries, therefore, I've moved it to the General Support forum. Based on your post, it appears the server was down. As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: Again, we're sorry for the inconvenience. In the future, please do not make a post about server status, and instead, follow the steps listed above. Have a great rest of your week, and thank you for your patience! Kind Regards, Astraea. - Locked -

Good luck in your future endeavors.

Welcome!

Hi Fayex, While reporting a bug, be very specific how it happened so we can fix it. By your topic title, it leads me to the assumption that you're speaking about the game servers; the forum you originally posted in–which was Forum Bugs–is not the place for such inquiries, therefore, I've moved it to the General Support forum. Based on your post, it appears the server was down. As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: Again, we're sorry for the inconvenience. In the future, please do not make a post about server status, and instead, follow the steps listed above. Have a great rest of your week, and thank you for your patience! Kind Regards, Astraea. - Locked -

Hi FatherPaddy69, I'm sorry that you're inconvenienced by the surrounding Pokemon spawns near Mahogany Town, and I can understand your frustrations on this. As hahahaka has mentioned, there are wild Pokemon around level 30 around the Whirl Islands. After defeating Mahogany's gym, you'll also have access to the Ice Path and afterward, Dragons Den, which has wild Pokemon from around level 50. After unlocking Dragon's Den, you should have no issues training up a full team. I would also highly suggest battling all the NPCs up to your story location, and after beating the Team Rocket HQ in Mahogany Town, your Pokemon should be high level enough to successfully defeat Pryce and move onto Blackthorn City, with Dragon's Den available to you. I hope this information helps you, and I wish you a good rest of your week! Kind Regards, Astraea.

Hi Buz3her, I've moved your topic to the General Bugs forum. Can you be a bit more specific as to what happened? If your game files corrupted and you are unable to start the game, try to delete all previous game files and download a fresh installation from the Downloads page. I can confirm I am able to log in just fine on all servers from my client. Kind Regards, Astraea.

Hi awardgamer, According to the time posted, it appears the server was down. As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: Again, we're sorry for the inconvenience. In the future, please do not make a post about server status, and instead, follow the steps listed above. The Yellow server has since been rebooted and seems to be functioning fine. Have a great rest of your week, and thank you for your patience! - Locked -

Hi Spartan029, According to the time posted, it appears the server was down. As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: Again, we're sorry for the inconvenience. In the future, please do not make a post about server status, and instead, follow the steps listed above. Have a great rest of your week, and thank you for your patience! - Locked -

Hi Dutchie, Please do not discuss your friend's ban here; feel free to tell him to make an appeal in the Discipline Appeals forum. However, I can guarantee you that we do not ban based on 'assumptions'; we only ban based on solid evidence that we have received. You will not be banned for pulling an all-nighter playing PRO, and as long as you play PRO abiding by our Rules, Terms and Conditions, you will not be banned. With that said, have a great rest of your week, and if you do pull an all-nighter, please take care of yourself! Kind Regards, Astraea. - Locked -

Hi DevDevlin89, We're extremely sorry for the inconvenience; what you're experiencing is known as the "Bag Glitch", which can happen on any Pokemon (not just Tier 9) if you haven't opened up your bag in a long while. When a player hasn't opened up their bag in awhile, their bag information has to be re-communicated between the server and the client, which causes a 'Not Responding' prompt. Usually, if you wait a few minutes (if that), the client will resolve itself without any error. If this ever happens to you again, I urge you to wait out the crash and you'll be allowed to catch that tier 9 Pokemon you've been hunting so fervently for! To avoid the bag glitch altogether, I highly recommend opening your bag every ten or so minutes while hunting Pokemon, and you should no longer encounter this problem. When the bug does get eventually fixed, it should be announced in the Downloads & Update Logs, or the In-game Update Logs, so feel free to keep an eye out for that. Again, I'm extremely sorry for the inconveniences and I understand how frustrated you must feel over losing so many rare Pokemon. By doing the above, you should never have this happen to you again. With that said, I'll now lock this topic. Have a great rest of your week! - Locked -

Hi Aottbonicenha, As our game is designed to closely mirror official Pokemon games, you are unable to walk and catch Pokemon at the same time. Any person who appears to be walking and in battle at the same time may be using a modified client, which is against PRO Rules; in this case, please report it to the PRO staff via the Report Center. If you wish to have your battles go as quick as possible, go to your Options, and under the "Game" tab, you can put the "Dialogue Speed" setting to maximum and also disable "Move Animations". This will make your battles go quicker, which can help when you're grinding for a specific Pokemon. I hope this information has helped you; have a great rest of your week! Kind Regards, Astraea.

Hi there, Please do not discuss bans or any disciplinary action taken on you in this forum. If you do not know why you were banned, you can check the PRO Dashboard. You can also look at our Punishment Policy, for reference. If you feel you were wrongfully disciplined, feel free to make an appeal in the Discipline Appeals forums. With that said, I'll now lock this topic; have a great rest of your day. - Locked -

Hello everyone; sorry for the inconvenience: According to the time posted, it appears the server was down. As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: Again, we're sorry for the inconvenience. In the future, please do not make a post about server status, and instead, follow the steps listed above. Have a great rest of your week, and thank you for your patience! - Answered -

Hi Goldies, Your Pokemon should be in the last position of your PC. In the future, please use the Restore Pokemon Megathread. Have a great rest of your week! Kind Regards, Astraea.

Hi putramamang, Please do not make double posts as it is considered spam. I've answered you here. With that said, I'll be locking this thread. Have a great rest of your week! - Locked -