Fluffles

Hi there. Sorry for the inconvenience. Could you please specify your issue further so I can troubleshoot your problem? Could you tell me the error message you receive? Looking forward to your response.

Hi there. The families with new event skins are the following. You can find out where they spawn by doing ^s <Pokemon> in #bot-commands of our Official PRO Discord. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. The servers were currently down due to technical difficulties. You should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made when updates or downtimes occur. You can check server status by doing ^up in #bot-commands in our Discord. With that, I’ll now be locking this thread.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Please make sure you've first gone over to Eumi Island Theme park to start the quest. Afterwards, head to New Mauville before you head into the Ship. Hope this clarifies things for you. Let me know if you're still having issues.

Hi there. Sorry for the inconvenience. If you haven't updated your client you'll have to download the latest update here! Please make sure you have deleted all your PRO Files prior to doing so. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. Could you please check with the following questions?

Hi there. Sorry for the inconvenience and sorry we couldn't be of help earlier. Nevertheless, glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Yes, the new update was just recently released and is now available for download in the link I've provided above. Let me know if you need anything else.

Hi there. You'll have to head to the lighthouse in Lilycove City and towards the boat! Let me know if you need anything else.

Hi there. Sorry for the inconvenience. Could you please try to update your MacOS to the latest version? Also, could you please delete all your PRO Files, clear your trash bin, restart your device and reinstall the new client here?

Hi there. Can you tell me what your operating system is? Also, could you please delete all your PRO Files (Unisntall the game), clear your trash bin, restart your device, then reinstall the new client found here? Let me know if you need anything else.

Hi there. Sorry for the inHi there. Could you please delete all your PRO Files (Unisntall the game), clear your app history and trash bin, restart your phone, then reinstall the new client found here?

Hi there. Sorry for the inconvenience. The current encounter rate for the Christmas pokemon is 1/1000. As for the natures, I've already mentioned that they need to be PvP Natures. You can check in Smogon which are good natures for each pokemon. You can do this by doing ^smogon <Pokemon> in #bot-commands of our Official PRO Discord. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. Basic forms reward the same points as their evolved forms. Therefore in short, Treecko will give the same points as Grovyle and Sceptile. Let me know if you need anything else.

Hi there. Good Natures are defined by PvP natures for the pokemon. For example, one of Swampert's good natures is Adamant. Hope this clarifies things for you. Let me know if you need anything else.

Hi there. Could you please delete all your PRO Files (Unisntall the game), clear your app history and trash bin, restart your phone, then reinstall the new client found here? Let me know if this fixes your issue.

Hi there. Sorry for the inconvenience. This means that your pokemon is not better than the current best pokemon submitted. You can only submit a pokemon which will score more than the current best. Santa also only accepts good natures. Let me know if you need anything else.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. The families with new event skins are the following. You can find out where they spawn by doing ^s <Pokemon> in #bot-commands of our Official PRO Discord. Let me know if you need anything else.

Hi there. The new client brings about the Christmas Event which you can participate in. The first part of the event has already been released to the public and you can read more about it on this announcement. There are more events prepared for this Christmas, so stay tuned in our Official PRO Discord for further announcements. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. The new client is now out. If you haven't updated your client you'll have to download the latest update here! Could you please let me know if the issue is now fixed for you? Looking forward to your response.

Hi there. In order to submit a pokemon, you'll have to beat the current best registered by the Santa or the Grinch. Therefore, if it isn't the best, you won't be able to submit it and will have to try again. Do note that there are winners every Advent (Every Sunday). There is only one winner per week. Hope this clarifies things for you.

Hi there. Sorry for the inconvenience. If you haven't updated your client you'll have to download the latest update here! The links were just recently updated for the Christmas Event, so you'll have to download it once again. Let me know if you need anything else.

Hi there. The servers are currently down due to our Developer debugging. We are aware of this issue. However, we are unable to give an ETA as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here. An announcement on our Official PRO Discord will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.