Fluffles

Hi there. The servers were currently down due to a security update. You should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made once issues like this has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. With that said, will now be locking this thread. Good luck and have a great day!

Hello there! If you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ. If you encounter more issues whilst trying to merge, you may have a look at the Common Merge Errors: FAQ. You may also visit the Server Merge FAQ for some questions you may have. Hope this helps and have a nice day!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! Since you played on the Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. Hope this helps and have a great day!

Hi there. Sorry for the inconvenience. Could you please specify the error you receive? Also, could you please try the following? • Run the game in compatibility mode • Update your Display/Graphical Drivers • Add an exception for the client in your Firewall and Antivirus • Update your Windows Version • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager

Hello there! Unfortunately you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you'd like to transfer servers, you'd have to wait until the Admins open the topic once again. The topic and its requirements can be found here for future reference. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Sorry for the inconvenience and I hope you understand!

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! Since you played on the Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. Hope this helps and have a great day!

Hi there. Sorry for the inconvenience. Could you please explain your problem further? Also, could you please tell me the error message you receive? This will allow me to troubleshoot your error further. You can add screenshots if you wish. Looking forward to your response.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Could you follow the steps here to get the activation email resent to you? Don't forget to check your junk mail and make sure you typed your email correctly. This could take up to 30 minutes. Using a different browser such as Firefox could also help along with incognito mode. You could also try to create an account with Gmail or Yahoo if this doesn't work. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. Unfortunately, Draining Kiss is not yet coded as quoted from our list of broken moves/abilities. Unfortunately, there is no estimated time as to when this will be fixed. Please do note that our Developers can be rather busy and are simply volunteers. Therefore, they act in their own time. Nevertheless, you can keep an eye out in our Update Logs for changes regarding PRO. As this is a known bug, I'll now lock this topic. Have a great day!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience. This error is usually caused by the merge randomly arranging your pokemon or you catching a pokmone whilst it was bugged. Nevertheless, I've gone over and moved the pokemon to your PC. Could you please check that for me? Let me know if you need anything else.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience. Could you please delete all your PRO Files (Unisntall the game), clear your app history and trash bin, restart your phone, then reinstall the new client found here? If this doesn't work, please try the following: Reset App Permissions Clear Cache and Cookies and reinstall the game from another browser. Let me know if you need anything else.

Hi there. Before anything, could you please list me the specs of your computer? Looking forward to your response.

Hi there. Sorry for the inconvenience. Could you please try to use a VPN or a Proxy? This should fix your issue for you. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. I've gone over and checked the shop keeper and I don't seem to have any issues purchasing pokeballs from her. With that, unfortunately, we cannot reimburse your money since there doesn't seem to be an issue with the NPC itself. Furthermore, we also can't do anything regarding purchases from NPCs in-game since there is no way we can verify your purchase from the NPC for your money to be recovered. However, this feature may be implemented in the future. Although despite this loss, you can attempt to make your money back through dig spots (3 day cooldown), battling trainers (7 day cooldown)/bosses(12 day cooldown) and hunting for Pokémon people may want. 
 Let me know if you need anything else.

Hi there. Can you please specify your issue? Are you asking if you can transfer servers? Unfortunately you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you'd like to transfer servers, you'd have to wait until the Admins open the topic once again. The topic and its requirements can be found here for future reference. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Sorry for the inconvenience and I hope you understand!

Hi there. Could you please try to play the game with a VPN or a proxy? This should allow you to join the server. Let me know if you need anything else.

Hi there. As quoted from Bulbapedia, [spoiler=Priority] With that, please do note that not all Generation 7 Moves listed here are coded into PRO. There are also some moves that are not coded correctly. For more information on those moves, feel free to check out our List of Broken Moves/Abilities. It's possible that these moves may be coded in the future. However, there is no estimated time as our Developers may be busy. Do note that PRO Staff are simply volunteers and act in our own time. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. I failed to mention that your master ball is also taken from you at the start of the Heatran Quest. Feel free to follow my directions above to get them back once again. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. Could you please try to restart your router or internet connection? Also, please check with the following questions.

Hi there. Yes, you can find Shiny Pokemon with fishing rods as fishing encounters would be just like normal wild encounters. It'd still have the normal 1/8192 rate. For more information on Shiny pokemon, feel free to check out our Special Counterpart Guide. Also, do note that Old Rod can be found in Vermilion from the old man in the building next to the Eevee Evo house. Good Rod can be bought for 15k in Fuchsia city in the house right of the Pokecenter by the lake. Need to have Old Rod as a prerequisite. Super Rod can be bought for 75k in Olivine in a house near the lighthouse. Good Rod required as a prerequisite. Let me know if you need anything else.