Shinohara

Hi @Bigell1990 ! I'm sorry for the inconvenience. I would like to inform you that you can download the latest client for android from here : PRO DOWNLOAD PAGE Make sure to uninstall/delete all the files of PRO before downloading and installing the latest client. Hope this can help, let me know if you have any further questions. Have a wonderful day !

Hi @Fireblast ! I'm sorry for the inconvenience. The servers are currently down to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

I'm sorry for the inconvenience. The servers are currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here, as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

I'm sorry for the inconvenience. To test if you've been able to solve your issue you have wait because the servers are currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. -[/hr] About your issue, please try it when servers will be online and let me know if you have been successful in solving it. Looking forward to your reply.

Hi @Turkey07 & @11216344 I'm sorry for the inconvenience. The servers are currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

Hi @amarendra ! I'm sorry for the inconvenience. The servers are currently down to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

Hi @Samnav & @RetroPunk ! I'm sorry for the inconvenience. The servers are currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here, as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

Hi @Turkey07 ! I'm sorry for the inconvenience and the situation. Could you please tell me which device you play on? Also could you please try the following procedure: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

I meant another browser, log in your dashboard with another browser and see if you still see the error. Looking forward to your reply, have a wonderful day !

I'll try to explain myself better. If you type Eumi Island Theme Park 1 you will see the Pokémon of that map. Once you see those Pokémon, if you change map (walking, mount, teleport, etc) and go like in Eumi Island Town, what does it happen? Do you see the Pokémon of Eumi Island Theme Park 1 or the one of Eumi Island Town?

Now that you typed something and it worked, could you please try to change maps and see if the pokemon list updates or if it remains always the same? Looking forward to your reply, have a wonderful day !

Could you please tell me if you have tried to log on the dashboard with another browser and if the error is the same? Looking forward to your reply, have a wonderful day !

Hi @TrVision ! I'm sorry for the inconvenience. Is it possible that you've typed something in the map search-bar? Could you please try to restart your client and see if it fixes that? Take note that after you type the name of a map, you've to make sure to type the correct name of another map or it won't find any map and tell you "map does not exists" Please, let me know if restarting the client solved your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said i will now lock the thread. Have a wonderful day !

Hi @Acontius ! I'm sorry for the inconvenience. Could you please try to log in the DASHBOARD and to change your password making sure to choose an alphanumerical one (characters allowed from A to Z and 0 to 9) Please, let me know how it goes and if you have been successful in solving your issue. Have a wonderful day !

Hi @Yassinlahrach ! I'm sorry for the inconvenience. Could you please tell me if you have downloaded the latest client posted today? If not, do note that the servers are now back online and to play you have to download the latest client from here: PRO DOWNLOAD PAGE. If you should not be able to log in the game after downloading the new client, could you please try to restart your internet connection and router and if that fix your issue. If not, please check the following: Here below some useful thing to know after the server host have been changed: [spoiler=Useful Things to know after the server host change] - We are aware that the patcher doesn't fully work correctly, and this will be fixed soon. However you should be able to login correctly. - Take note that all active Tickets and Black Memberships were extended for 4 days and that every user got a Mini MS (3-days MS) in their inventories. - Also, the Christmas event was extended to January 10th. - As for the reason of why we had to move server, since this is a common question, this was cause the server owner left the team. Let me know if something is unclear and if you have any further questions. Have a wonderful day

Hi @ALISHER ! I'm sorry for the inconvenience. Could you please tell me if you have downloaded the latest client posted today? If not, do note that the servers are now back online and to play you have to download the latest client from here: PRO DOWNLOAD PAGE. If you should not be able to log in the game yet, could you please try to restart your internet connection and router and if that fix your issue. If not, please check the following: Here below some useful thing to know after the server host have been changed: [spoiler=Useful Things to know after the server host change] - We are aware that the patcher doesn't fully work correctly, and this will be fixed soon. However you should be able to login correctly. - Take note that all active Tickets and Black Memberships were extended for 4 days and that every user got a Mini MS (3-days MS) in their inventories. - Also, the Christmas event was extended to January 10th. - As for the reason of why we had to move server, since this is a common question, this was cause the server owner left the team. Let me know if something is unclear and if you have any further questions. Have a wonderful day

Hi @Afrahim ! I'm sorry for the inconvenience experienced and thank you for reporting this bug. I would like to inform you that the issue has been forwarded to the relevant parties. Unfortunately i cannot give you an estimated time as to when this issue will be solved. However, you can stay tuned on our OFFICIAL PRO DISCORD and on the UPDATE LOGS thread to be notified of any update. Let me know if you have any further questions, have a wonderful day !

Hi @KinhThoai ! Could you please explain accurately what is the issue you are experiencing? If possible, please attach a screenshot of the error. Looking forward to your reply.

Hi @JuanGM ! I would like to apologize for the delay and thank you for your patience. The servers are now back online and to play you have to download the latest client from here: PRO DOWNLOAD PAGE. We are aware that the patcher doesn't fully work correctly, and this will be fixed soon. Take note that all active Tickets and Black Memberships were extended for 4 days and that every user got a Mini MS (3-days MS) in their inventories. Also, the Christmas event was extended to January 10th. As for the reason of why we had to move server, since this is a common question, this was cause the server owner left the team. Let me know if something is unclear and if you have any further questions. Have a wonderful day

Hi @dysmoiroangelos ! I would like to apologize for the delay and thank you for your patience. Could you please tell me if you have downloaded the latest client posted some minute ago? If not, the servers are now back online and to play you have to download the latest client from here: PRO DOWNLOAD PAGE. We are aware tthat the patcher doesn't fully work correctly, and this will be fixed soon. Take note that all active Tickets and Black Memberships were extended for 4 days and that every user got a Mini MS (3-days MS) in their inventories. Also, the Christmas event was extended to January 10th. As for the reason of why we had to move server, since this is a common question, this was cause the server owner left the team. Let me know if something is unclear and if you have any further questions. Have a wonderful day

Hi @Exword ! I'm sorry for the inconvenience. I would like to inform you that players will be compensated regarding Membership and such. Also, the event will be extended too. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved, please stay tuned there. Let me know if you have any further questions, have a wonderful day !

Hi @Riffen ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down to PRO switching hosts. We are aware of this issue and it has been forwarded to the relevant parties. However, we are unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

I'm sorry for the inconvenience. Could you please tell me your operative system. Also, could you please try the following procedures in the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator However, keep in mind that the servers are currently down to PRO switching hosts. We are unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord.

Hi @soulfreezerr I'm sorry for the inconvenience. I would like to inform you that the servers are currently down to PRO switching hosts. We are aware of this issue and it has been forwarded to the relevant parties. However, we are unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.