Shinohara

Hi @Acontius I'm sorry for the inconvenience. I would like to inform you that we are currently working to find a fix for your issue. Unfortunately, i cannot give you an estimted time for when it will be fixed but i will be sure to contact you by making a post in this thread when everything will be solved. Please, be patient until that moment. I'm sorry for the delay but i hope you can understand. Have a wonderful day !

Hi @Moethchdn ! I'm sorry for the inconvenience. I would like to inform you that this is not a bug but it's just that the time of the lending is not expired yet. In theory, you should receive back your Lucario before the end of tomorrow. Please, wait until that moment and then check and let me know if you have received it back or not. Hope that what said was helpful. Looking forward to your reply. Have a wonderful day !

Hi @NeetishVerma05 ! I'm sorry for the inconvenience. I would like to inform you that your Togepi doesn't require a de-leveling to be able to evolve into Togekiss. Togepi evolves into Togetic when leveled up with 255 of friendship, therefore you can level it up from 99 to 100 making sure that it has 255 of friendsip by using the command /happy 1-6 After that, Togetic evolves into Togekiss when exposed to a Shiny Stone that you can obtain in the following ways: -Quoting our ITEM GUIDE- Also, it may held by some wild Pokémon with 8% chances: #Pokemon Map Area Daytime Rarity MS Level Togepi Love Island Land N Tier 8 No 18-21 Togepi Route 34 Land M/D/N Tier 8 Yes 11-15 Also, in the future, please use the EVOLUTION & DELEVELING REQUEST MEGATHREAD if you would like to request our help for a delevel or trade-evolution. Let me know if something is unclear or if you have not been able to evolve your Togepi. Have a wonderful day !

Hi @wonderfulnash ! As stated above, It seems like we are experiencing technical issues with the login of our dashboard. We are aware of the issue and it has been forwarded to the relevant parties that will check it. Unfortunately, i cannot give you an estimated time for when it will be fixed. Please, be patient until that moment. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

Hi @wonderfulnash ! I'm sorry for the inconvenience. It seems like we are experiencing technical issues with the login of our dashboard. We are aware of the issue and it has been forwarded to the relevant parties that will check it. Unfortunately, i cannot give you an estimated time for when it will be fixed. Please, be patient until that moment. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

Hi @Rajin001 I'm sorry for the inconvenience you are experiencing. I would like to inform you that your issue has been forwarded to the relevant parties that will check it. Unfortunately, i cannot give you an estimated time as for when this will be fixed, please be patient until that moment. Have a wonderful day !

Hi [uSER=864141]@WHatdesu[/uSER] ! I would like to apologize for the inconvenience and thank you for your report. I have forwarded this issue to the relevant parties that will check it. Unfortunately, i am unable to give you an estimated time for when this will be fixed, however you can stay tuned on our OFFICIAL PRO DISCORD for further announcements about bug-fixes and updates. You can also check the UPDATE LOGS in order to be always updated on the changes we do on the game. Let me know if you have any further questions, have a wonderful day !

Hi @DRON1322 I'm sorry for the inconvenience experienced. Unfortunately, it is possible that you have been hitted by a roll back due to the crash of the server. Unfortunately i am unable to refund you of your loss Pokémon as it would be unfair to others that accepted the loss of their progress due to crashing, regardless on our end or theirs. I know that losing part of your progress may be frustrating, and i'm sorry to disappoint you but i hope you can understand why we cannot refund. However, if you are interested, i'm happy to inform you that from Friday 12 AM to Sunday 11:59 PM GMT, Xmas spawn rate will be changed from 1/1000 to 1/500 therefore you will have even more chances to find a Xmas themed pokemon. Let me know if you have any further questions, have a wonderful day !

Hi @katskye ! I'm sorry for the inconvenience. I would like to inform you that if you've experienced a disconnection/crash or killed Manaphy, you are now able to obtain another chance of catching it by battling and defeating Boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY. You can check the linked thread to see how to reach him. Also, keep in mind that you will be able to catch the XMAS version only for a limited time. Take note that Nikola is slightly stronger than before, so make sure to be prepared before battling him. Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @ZeroPortal ! I'm sorry for the inconvenience. Could you please confirm me that after deleting the client and redownloading it, you have tried again to teach your Pokémon the moves both through TM/HM? Take note that the Move Relerner can teach your Pokémon only the moves that the Pokémon learn through level up and not the one you teach through TM and then delete. Looking forward to your reply, have a wonderful day !

Hi @ZeroPortal ! I'm sorry for the inconvenience. I would like to inform you that we are aware of this issue and we are currently working to find a fix. Could you plese try to restart your client and see if those moves have been correctly taught to your Pokémon? If that should not solve the issue, could you please delete/uninstall the client and all the remaining files on your device, temporary files included. After that, download again the latest version of the client from POKEMON REVOLUTION DOWNLOAD and try again to use the move relearner? Take note that, unfortunately, we're not able to refund you of your loss money or TM because this would be unfair towards other players that experienced the same issue and accepted the loss of their money/item. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have been successful in solving your issue. Have a wonderful day !

Hi @batesyb94 ! I'm sorry for the inconvenience experienced. Unfortunately, it is possible that you have been hitted by a roll back due to the crash of the server. Unfortunately i am unable to refund you of your loss Pokémon as it would be unfair to others that accepted the loss of their progress due to crashing, regardless on our end or theirs. I know that losing part of your progress may be frustrating, and i'm sorry to disappoint you but i hope you can understand why we cannot refund. However, if you are interested, i'm happy to inform you that from Friday 12 AM to Sunday 11:59 PM GMT, Xmas spawn rate will be changed from 1/1000 to 1/500 therefore you will have even more chances to find a Xmas themed pokemon. Let me know if you have any further questions, have a wonderful day !

Hi @ZetLocrito95 I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. I know that losing part of your progress may be frustrating, but unfortunately i cannot refund you of your lost IV or of your Reroll/Money because it would be unfair to other who accepted the loss of their progress due to a crash/disconnection, regardless of our end or theirs. Quoting from our COMMON ISSUES & FIX megathread: Next time, i suggest you to log out and then log back in the game after changing IV, in that way you will force save your progress and minimize the losses. However, if you are interested, remember that you can obtain other IV Reroll ticket in the following ways: At any pvp-coin shop for 150 pvp-coins (Vermillion, Blackthorn, Mauvile and Canalave). At any Pve Coin Master for 250 Pve Coins. (Battle Tower, Celadon Mart 4, Battle Tower Entrace, Lilycove Department Store 2F, Goldenrod Mart 5) 7th day reward at the New´s Reporter Quest Solving the Pewter City Museum Quest. I'm really sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Let me know if you have any further questions, have a wonderful day !

Hi @jess17 ! I'm sorry for the inconvenience. I would like to inform you that we have recently reworked Boss Nikola. If you would like to have another chance to catch a legendary Pokémon that you failed at capturing due to disconnection, crash or any other reason, you will have to fight Boss Nikola and defeat him. After defeating him, simply choose the option of the Pokémon you want to respawn and you will have another chance of capturing the Legendary Pokémon chosen. Boss Nikola can be found in the Trainer Valley, in the Unknown Place. To reach him, and know which Pokémon he has and the requirement to battle him, you can use this guide : TRAINER VALLEY COMPLETE GUIDE Take note that Boss Nikola is now harder than before and you can't use items in battle, so make sure to be prepared before battling him because the cooldown is 21 day. I hope what said was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Drojal ! I'm sorry for the inconvenience. I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. In your case, you simply get disconnected from the game but the client do not kick you out. We are aware of the issues related to these freezes and disconnections and we are working on to fix them Unfortunately i cannot give you an estimated time for when everything will be fixed, but you can stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of our server. Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @ItzBea I'm sorry for the inconvenience. I would like to inform you that if you have no started your adventure yet, our admins are able to help you by resetting your account. Is it possibile you already started and have progress in that? If not, are you interested in accepting this offer? Looking forward to your reply, have a wonderful day !

Hi @Pracholochos ! I'm sorry for the inconvenience and thank you for your patience. I just checked your account and it seems like you've successfully logged in the Silver Server recently (today/yesterday). Could you please confirm me that you are now able to log correctly in the server and that your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @egron ! I would like to inform you that i've teleported you to your last visited Pokécenter. Could you please log in the game and check it? Looking forward to your reply, have a wonderful day !

Hi @PAKOBATINA ! I'm sorry for the inconvenience experienced. Could you please attach a complete screenshot of the in-game chat with the user that agree with what you are saying and confirm the events? If you are not able to attach a screenshot with the user saying he agree to that, he has to type the thread on his own in order to make us able to help you. Looking forward to your reply, have a wonderful day !

Hi @Alexiour97 ! Since i've helped you with the trade-evolution, i will now close the thread. Please, in the future remember to use the EVOLUTION & DELEVELING MEGATHREAD if you would like to request our help for a trade-evolution. Have a wonderful day !

Hi @Turkey07 ! I'm sorry for the inconvenience. I would like to inform you that when you have created the thread the servers were offline due to technical issues. However, they are now online and you should be able to log in the server correctly. Could you please check that? Also, take note that when servers are offline we usually update our players about the status on our OFFICIAL PRO DISCORD. You can also check server status by doing ^up in #bot-commands in our Discord. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. If you should not be able to log in the game, could you please check with the following: Please, let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Loverboi099 ! I'm sorry for the inconvenience. Could you please tell me what is the device you're trying to install the game on? If your device is a SMARTPHONE/ANDROID, as that is a common error on smartphone, can you please try the following: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE -[/hr] If your device is WINDOWS/MAC instead, you may want to try the following: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator Remember that if it works you have to re-enable your antivirus and firewall and to add PROClient to the exception. Please, let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Kefy ! I'm sorry for the inconvenience. I would like to inform you that forum password and game password may differ and the only way to reset your password is through the DASHBOARD, as you well know. If your friend does not remember the password of his email and therefore he can't access it anymore, please make him register a new account and create a thread in the GENERAL COMPLAINT AREA so i will be able assist him to recover his account. Keep in mind that your friend has to make the thread, therefore i will be able to help him only if he will be the one to create the thread and not you. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @egron ! I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been successful in solving your issue or if you are still stuck. Have a wonderful day !

Hi @MasterSam ! I'm sorry for the inconvenience. Could you please try the following: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !