Shinohara

Hi @sailedchutoy ! I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Worksdiaaa ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions.

Hi @Kamishiro10 ! I'm sorry for the inconvenience. You should be able to solve your issue by creating a folder in your documents and then put into the folder all your PRO files. Like this image: CLIENT FOLDER However, if that should not solver your issue, please try the following procedures in the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: for example, but you can put them in your documents into a folder) Run the program as Administrator Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @rahulbangde ! I'm sorry for the inconvenience. Is it possible that you've already created a thread with the same topic using another account called rahulbangde143? This is the topic: TOPIC In case you did, take note that double posting the same thread with different topic goes against our rules. Anyway, unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET & NAME CHANGE. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Also, please refrain from spamming thread with the same topic even if using different accounts. Let me know if you have any further questions, have a wonderful day !

Hi @rahulbangde143 ! I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET & NAME CHANGE. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Also, please refrain from spamming thread with the same topic even if using different accounts. Let me know if you have any further questions, have a wonderful day !

I'm sorry for the inconvenience. Could you please make sure to delete the application and all the related files from your smartphone. After that, restart your smartphone and then redownload the game from HERE by using a different browser. Also, if you have another connection could you please try to use that for downloading the game? Let me know if you have been successful in solving your issue, have a wonderful day !

Hi @DemonsWrath ! I'm sorry for the inconvenience. I would like to inform you that i've just checked your account and it seems like you do no meet the requirements to access the trainer valley. In specific it seems like you do not have caught 120 Pokémon native of Kanto (#1 - #151) and that you do not have 38 Evolved data. To check how many Pokémon native of Kanto you have caught until now you can interact with Professor Oak in Pallet Town. For what regard the evolutions instead you can check your Pokedex. Take note that the full requirements are the following, quoting our HOW TO ACCESS SPECIFIC MAPS: Could you please make sure to have at least 38+ evolved data and try to talk with Professor Oak in pallet town and see how many Pokémon native of Kanto (#1 -#151) he says you have. Please, let me know if something is unclear and if you have any further question. Have a wonderful day !

Hi @renzolenardo ! I'm sory for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive (like put all of them in a folder into your documents and not directly in C: or D:). You can check this image to see how it should be. P Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

- Locked as solved in the main thread made in the Complaint Area -

Hi again @kuu234 ! I would like to inform you that in order to proceed with the quest you need to battle first Latios and then Latias. As first, since the TV ask about the red Pokémon, you have to look for Latias that can be found at the following locations LATIAS LOCATION Once you have found Latias, battle it and then go back to your home again and watch the news again, Now you can battle Latios! LATIOS LOCATION If you happened to having fought them already in one of the following areas, please try to talk again with the TV. However, you should first check accurately that you battled both of them. Please, let me know if you experience any issue while continuing with the quest and if you have any further questions. Have a wonderful day !

Hi @Regioneer ! I'm sorry for the inconvenience experienced. About the bug you've experienced, could you please try to delete all your PRO Files, and all the related files, and then reinstall the latest client that you can download here: PRO DOWNLOAD PAGE. Regard your suggestions, i would like to inform you that the Pokémon you have encountered were not shiny. Also, when you encounter a Shiny Pokémon you can recognize it because they have a yellow S near their name. You can check the spoiler below to see how a shiny would be marked. [spoiler=Shiny Pokémon Symbol] Please, let me know if redownloading the client fixed your issue and if you have any further questions. Have a wonderful day !

As we've talked in-game and your issue has been solved by showing you in-game how to get out from Ruins of Alph, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @skunk1 ! I'm sorry for the inconvenience. I would like to inform you that once you are outside of the puzzle room, you need to pass from the Union Cave in order to get out from the Ruins of Alph. Here below in the spoiler there is the image that show you how to get back in the cave. [spoiler=How to get back in Union Cave] Could you please try that and tell me if you have been successful in solving your issue? Looking forward to your reply, have a wonderful day !

Hi @kuu234 ! I'm sorry for the inconvenience. Could you please try to talk with the TV in your house and tell me exactly what does it says? Also, can you please try the following: Enter the Players House and interact with the TV In case you can choose a Latios or Latias here, pick the wished legi and leave the house => Check if the legendary appeared In case the TV will show 'nothing interesting', let it me know [*]Restart the client and re-enter the map [*]Enter the Players House, check if Jirachi appears there, interact with it and look if they appear now Please, let me know if you have been successful in solving your issue and if you have any further questions.

Hi @Realve ! I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that there is not a command/npc or any other way to check when the active lending will expire. Take note that once you select the lending mode in the trade gui, you are able to see the time selected. Taking in consideration the time selected, you can know when it will expire. However, if you are interested, you are able to make a suggestion in the following sub-forum : SUGGESTIONS SUB-FORUM. I'm sorry to disappoint you but i hope you can understand. Have a wonderful day !

Hi @Maattii ! I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account and it seems like you have 97 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Exactly, you have to extract the files into a folder and it should come out EXACTLY like the image i posted here below. To show you better how it should be, i'll show you a image of that. You need to have the exact same files into a folder, like i show you now: [spoiler=Image Folder] Remember to open it as administrator and to follow all the steps i gave you before. Please, let me know how it goes.

If you have already the latest framework, that's fine. About the client, just create a folder in your documents and put into that all the PRO files. For what regard the last reinstall ignore that but make sure to follow all the steps from 1 to 7 . Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @Parpan21 ! I'm sorry for the delay. Could yo please try again the said procedure in the correct order. I need to make sure you try ALL OF THEM in the order i give you. Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: for example, but you can put them in your documents into a folder) Run the program as Administrator Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Shinkei ! I'm sorry for the inconvenience. This was an issue caused by mismatched IDs for the clothing. However, i would like to inform you that a fix has been added into the game. Fashion Girl Emily in Celadon Mart 1 is able to exchange between Goth and Autumn Colored Clothes for free. This is so you can trade in your clothes and have them changed back to normal. Let me know if you have any further questions, have a great day !

Hi @Sinto97 ! I'm sorry about the inconvenience. Could you please follow the steps HERE to get the activation email resent to you? Remember to check your junk mail and make sure you typed your email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help along with google chrome incognito mode. If you should not reiceve the email yet, could you please try to create an account with GMAIL, YAHOO and OUTLOOK, since they are the most reliable. Let me know if you have been successful in solving your issue and if you have any other questions.

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !